Cliff's Septic Svc Inc
About us
Family owned since 1974. Customer service is a priority. We accept all major credit cards, cash and check. Special promotions advertised monthly in local publications, Scene Magazine and Spring Hill/Brooksville Newsletter.
Business highlights
Services we offer
Drainfield installation & repair. Septic tank pumping. Commercial & residential portable toilet rentals & service
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
85% | ||
6% | ||
4% | ||
0% | ||
6% |
"We are uncertain as to what you are giving us a negative rating on. You state in your review that the technician went out to your site and pumped the tank and did a visual inspection of the tank and drain field. Only after would we contact you about system repair, if needed. You were quoted a price for the pump and initial inspection of the system, to which you agreed. That was the service that you requested and was provided. When the technician arrived you presented a 'coupon' that had not been mentioned at the scheduling of the service. Then the 'coupon' was not a valid coupon. When you contacted our office, we contacted Angi.com about this 'coupon'. Their customer service could not find any such coupon on their website and ownership of Cliff's never approved of any such coupon. So, as we explained to you on the phone and in writing, Angi.com (themselves) suggested you contact them directly about this coupon that apparently only you can see. Which we responded to your issue within 24 hours of your question, simply because it was not the answer you wanted does NOT make us unresponsive (the one star). We are sorry to hear that you feel we are 'disreputable', because we will not accept a coupon that we didn't create or approve. It seems that your issue is with Angi's website not with Cliff's, since Angi is a third party."
"Thank you for your kind review. Our goal is to provide quality service at all times."
"We have contacted this customer directly to thank her for her information. We were not aware of the situation and we were pleased to have the opportunity to make corrections as needed. We have spoken with the driver to be sure he has been informed of any procedures not acceptable and to be sure he is well informed of all correct procedures going forward. We have also reimbursed the homeowner for any additional charges paid as a direct result of overtime. Cliff's Septic Services, Inc is a successful company for 40 years in the Hernando County area and take pride in providing the most cost effective and professional service to all of our customers. Thank you again to the homeowner for sharing her experiences and allowing us the opportunity make any corrections in this matter."
Licensing
State Contractor License Requirements
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