World of Floors

Nice selection and install. Price about average. Manufacturers warranty only.

I choose World of Floors because their price was lower. BIG MISTAKE I should have trusted my gut that paying a little more would be worth it. They installed new wood floors as well as carpet in a large home. Wood was installed beautifully. Carpeting was installed with the wrong padding. I knew the minute I stepped on it and called them up. They told me they never charged me for the upgrade and said if I paid the difference they would replace it. The came out and replaced it but there was a LOT and I mean a LOT of left over carpet and padding. In fact there was a whole role of padding that was never opened. The installers asked if I would like it hauled away and I said no because I wanted to see if I had paid for more than I needed, and I wanted to be sure I got a refund. I thought that was weird to have so much left over since the salesman showed me on the computer how he was accurately placing pieces to "save me money". I spoke with Diana the owner. She agreed after a few weeks to review the matter and I sent pictures to show how much there was. She gave me a partial refund. A few months later we re-carpeted a rental of ours. Since they corrected their mistake I went with them again. This time Jaime was our salesman. He never showed us the computer and we arranged for full house carpeting. After they were finished we AGAIN had tons of carpet and padding left over, one piece was enough to carpet another large room. Beyond the huge scraps, one piece was 15 x 12 ft! When I called Jaime our salesperson about the excessive remnants, he screamed at me and he actually said "you pay by the job, not by the square feet" REALLY? And I BET HE got something from the installers for the extra's that they "took away" too! I called Diana again. She said she would send someone over to pick it up because she had no idea what was sent. As a business owner if you have my house measurements and you have the order placed - you should be able to catch when something is not right. I said I want to make sure I got my refund again. That was the last I heard from her. I have called off and on for six weeks. I leave my name and number and she does not call back. Finally I left a message that said return my call or I am writing a review, which I hate to do. I would have much preferred to have my refund and the extra carpet hauled off. Looking back I remember that the installers seemed kind of mad that they didn't get to take the extra carpet and padding. They never mentioned returning it to the store - just "taking it away". RUN AWAY and Never use a business that say the per foot price is the lowest but sells you MORE than you need! VERIFY YOUR NUMBERS before signing a contract. Also, look them up on Glassdoor.com. Employee reviews are horrible. Apparently they don't pay commissions correctly either. This may be the way sales people increase their sales!

Sales staff was very helpful before the job.  The quality of laying the tile was fine.  But the care to prevent damage to baseboards and walls was unsatisfactory.  If I had known that tile layer was not going to take proper precautions, I would have ensured baseboards and walls were protected with painters tape.  But tile layer was experienced and I assumed he would take the proper precautions.  But he did not.  Additionally, the dirty brown grout water was discarded on my outdoor rock garden rather than in the dirt.  Rocks was stained and I had to re-rock the entire garden.  After the job was completed, I had to clean up the stained baseboards and wallpapered walls.  Some of baseboards had to be repainted and I even had to paint the wallpaper to hide the brown stain.  Luckily wallpaper was white and I was able to spot paint.  Company offered to to send someone with a sponge to clean the baseboards but they did not look at the damage and I don't think they realized that it was a big job to clean all of the baseboards.  Plus, furniture had to be moved away from the walls to get to the baseboards.  Company did place a few bags of rocks over the stained rocks but they did not match.  If you contract with this company, ensure that you take the precautions to protect baseboards and walls and do not rely on the tile layer.  

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From start to finish it was great! Jaime helped my wife and pick out the right flooring for our needs. The installation was also a smooth process and Robson was great! Knew what he was doing and treated it as if it was going in his own house. Would highly recommend them. Will be back when ready to do the rest of the house.

unknown

They were great. They were on time and finished quickly. Laminate still looks great.