Shiver Air of Brandon

Compressor was not initiating. Tech came out. The capacitor was bad. Instead of using the correct capacitor, he wired two together and bent brackets, used electric tape to force it into the unit. Condenser still didn’t initiate. He removes the fan motor and says 1 wire burnt off which is the problem. Instead of replacing the wire he chooses to force all of the other wires connected to the compressor breaking the terminal post (with an expletive). After breaking my compressor, he informs me I need a new one and my cost is $975 for a used one six month warranty. (That’s their response to breaking my compressor). He disconnects his Mickey-Moused capacitor, sticks my bad one back in, retwisting and distorting the bracket, can’t get my cover back on so he leaves it without screws. Charges me $75 for service fee. Before I got to his price quote, he did what they all do, tell me how “the best thing”....is to replace the entire system. When I said no (before his price quote of $975 to repair his breaking my compressor), his attitude went from normal to evidently ****** and a bit scary like he was going to go postal. I didn’t pay the service fee. I called. Laura was very nice until it was handed over to Connie (think that’s her name). Before I said anything, the attitude upon her picking up, having heard from Laura was clearly “oh. a problem customer is on the line, let’s see what BS I have to deal with now”). “Hi, this is Connie, what can I help you with” (Laura didn’t tell you??). I explain what happened. She says, “the tech said the wire and the post was burnt off”. I said, no...he’s lying, he broke it off (metal doesn’t burn off). She says, “I’ll have Mr. Shiver call you”. Does he call me, no. They break my compressor, quote me $975 plus $75 to fix it, don’t take responsibility, lie, get confrontational that you call them to report it, passify you with “he’ll call you” and disappear (with no AC). I think they have me confused with an idiot. All of this video and audio is captured on my security system. Filing a small claims case against Shiver Air today.

They are excellent. They are the only company who thoroughly cleaned my air conditioner. They are honest, prompt and reasonably priced. I would highly recommend them.

I had the honor of Bob (the owner) come out to inspect my heating problem. Not only did he fix the problem but he did it as a courtesy for the future when I'm ready to update my unit. Being a new home owner he understood I was cost conscious and was very conservative and reasonable. I would definitely recommend him and his company!

Installer was very professional and on time.

I ended up getting a new air conditioner. So I did not really pay for a service call, but I will tell you that they glued this unit together for about three years. It was only when it couldn’t be glued any more that they say I needed new air conditioning.

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Robert came to our home and checked our ac since it wasn't cooling off our house. He was upmost professional and helpful. He answered all my husbands questions and knew exactly what the problem was. He was straight up and honest. We had another company come out last week and told us everything was bad with our ac and that we needed to buy a new unit. We used shiver air for a second opinion and are grateful that we did!!! Now our home is cooling off fast!!

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I have been with them for 20 years.

They are the best.

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I have used Shiver in the past and will always call them. They are trustworthy, professional and friendly.