Marshall Pool Services

So we just fired Marshall Pool service today after their Tech Anthony did his standard weekly service and lied about brushing the walls of our pool and cleaning the filter basket (not the first time as we discovered). He spent a whopping 7 min at our pool during which time he skimmed the surface partially, checked the chemical levels and left. My wife was home and witnessed all of this and we caught it on our Nest Cam. What concerned me most is he annotated that our cartridge filters needed to replaced on a 6 month old pool. This is where we started questioning what else had not been done. After reviewing the footage from several weeks we noticed that he was always on his phone and spent no more than 6-7 min during each visit skipping several items he checked off as being done on the checklist he left behind. Now our pool water was great but that isn't just what we are paying for. After discovering this today from review of our cameras over the past several weeks, I tried to delicately approach this with the owner, Tia. She immediately started defending him and telling me our pool looked great. She doubted my complaint of weeks of neglect as this was her first time hearing it. Yet she missed this was our first time discovering it after yesterday's neglect. Her argument centered around how clear our water looked while not really addressing his being on his phone, the minimal time and questionable completion of the items he was supposed to be doing weekly. When I questioned if he was cleaning the filter cartridges her answer was 'yes' but I find that suspicious as our hoses are locked up and our outside faucet is on camera as well. Anthony never once was on camera cleaning them. I'd caution all current customers as I think from Tia's reaction this is a known practice and way to cut corners and service more pools in less time. Things are NOT getting done that are being paid for. Current customers beware and I'd advise to start watching.

They provide our Monthly Pool Service/Maintenance - - worry free which is huge for our busy life.

Marshall Pool Services also performed a green to clean when my daughter was in the hospital and we were unable to tend to the pool.They came out at a moments notice and did a superb job getting everything running smoothly. They are trustworthy, prompt, and professional. I really love not having to worry about our pool at all. 

Thanks Tia! We really appreciate you!

Tia is awesome. She is professional and never complained about the repairs in the worst heat. I called Tia after a negative experience with a former pool company. The last pool company never addressed the issues with the pool filter or equipment and blamed me for being an awful landlord. I relied on the previous pool tech's feedback as to any problems with the pool. I was disillusioned with negative comments they made and decided to hire another company. My first conversation with Tia was like the Spanish inquisition. I drilled her with various questions and asked how she handled various scenarios. She never seemed bothered or annoyed and remained professional throughout the conversation. She met with me the next day, on time and diagnosed various issues within the first 15 minutes. She explained and showed me what the issues were and how it was affecting the operation of the pool. She replumbed, cleaned and serviced my filter, replaced defective valves and had the pool running like new within two days. She sent before and after pictures of the pool, parts and stayed within her estimate. I now have a pool that runs as it should and had I left it to the last pool company, I would have never known about y hese issues until a catastrophic event occurred. I truly appreciate Tia's honesty, promptness, and integrity. The fact that she is the sole proprietor of a woman owned business that is successful and thriving only adds icing to the cake. I am grateful for her services and look forward to working with her. I highly recommend her.