Brandon Florist

I ordered flowers to be delivered to a friend in the hospital. I ordered from the Seffner area which is only 5 miles from Brandon, yet was charged not only a $12 delivery fee (which I expected) but a $6.95 wire fee which I was not expecting as it is a local florist going to a local hospital. First they called because the vase that was on the online site was not available and they were substuting, but then I find out that no card went with the flowers. Thus, our friend had no idea who they were from. I called the florist and they blamed it on the nurses desk or the volunteers at the hospital for losing the card stating that if there wasn't a card, they would have no way of knowing who to deliver it to (although they had my order in hand so I don't think it would be that difficult). I would have liked for them to follow up by contacting the hospital to get to the bottom of it, but I was basically told to find out on my own. The only thing they did do was offer to refund the wire fee to me as they said it was a mistake to charge me. To me, as a person who is in customer service for a living, this was extremely poor customer service and I will not be using them again.