Auto Works Of Brandon

Excellent mechanic for foreign cars. Fair pricing and the owner will take all the time you need to explain any needed repairs and make sure you are comfortable with the decisions you make regarding their recommendations. Our GTI needed a full engine overhaul and is now running like new! We were very happy with our experience at Auto Works of Brandon and will be going there for any future repairs!

I took my 2004 Civic in for an oil leak and decided to let Auto Works replace my timing belt, water pump, valve cover gasket etc. on their recommendation - $1129.98. After 3 or 4 days without hearing from them I decided to call. I was told they made a mistake after the install of the timing belt and the engine seized. Mike said he would make it right but he had to send part of the engine off to get it machined so the work would take another week or so. When I finally got my car back (and paid the full amount of the bill despite the extra week without a car) the belts were squealing so I took it back for a tightening. 2nd time belts continued to squeal. 3rd time all was good. 2400 miles later, the engine light came on and the engine began to misfire. The car now fails to start erratically and the engine stutters frequently. The code indicates a bad crank sensor and the symptoms fit perfectly with that diagnosis. The crank sensor is right next to the timing belt on my Civic so I called these guys to find out if it might be covered under the labor warranty. I was told "anything could happen" but it would cost me $105 for them to take a look at it. Needless to say, I did not get a warm and fuzzy feeling about giving them any more money. My car ran perfectly for 14 years before Auto Works of Brandon touched it and I take meticulous care of it (garage kept etc.). Now it barely starts. It could be a coincidence that my engine crapped out after they seized it but I'll leave that for you to decide.

Excellent! They made ready adjustments to get rid of our rattle and replaced one part in the time frame and for less than the estimate. Previous quote from dealership was for $1,200 vs this repair for $160.

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Incredible technical expertise. They fixed in one visit something Firestone didn't even know existed in the rear of our SUV . Honest, friendly and even patched a hose for free. Will never use any other mechanic.

unknown

Pros:  Gave me a quote me over the phone.  Was able to do service by close of business the next day.  Had a coupon on Angie's List for 20% off.  Inspected car thoroughly and topped off our radiator due to slow leak free of charge.
Cons:  Price of Labor was a little high.  Repair Pal estimated should have been between $69 and $88 but they charged $122.  Only received 10% discount on Labor and 10% on Parts. Coupon clearly states 20% discount to Angie's List customers and does not list split of 20%.  
Would try them again.  Waiting area clean and inviting.  Staff very personable and professional. Wish they offered towing.  No problems with starter as of date of this review 01/08/15.

Overall this was a good experience.  John was courteous and prompt about keeping me up to date as to what was going on with the vehicle and took the time to explain everything in detail.  I felt at ease leaving my vehicle in their hands and I think we were charged a fair price. 

I took my son's Mercedes S500 in for a diagnosis of the AC, as it had not been "ice cold" as it usually was. They took my information quickly and efficiently, advised me of the diagnostic charges, and took the keys. I received a call the next day with the diagnosis and an estimate for the repairs, which through no part of theirs exceeded the value of the car. We had a short discussion regarding options. I arrived later that day to settle the bill, which ended up being less that was quoted. The process was quick and efficient.
I felt very comfortable with the work they performed and the professional manner in which they conducted our business.  While they ultimately did not do the work, in the time that I was able to speak with them and observe their work, I would feel very comfortable bringing any of my four Mercedes-Benz vehicles to them for service.

It was a great and good experience.  They did a very good job.  It did not take too long to do the job.  They were very nice and professional.  I had a coupon I got from Angie?s List and that was 10% off.  They do a good job.  They email me periodically about the different services that they have.  They also do a good job at follow up.  

I did some research and I did not find anything that is less or comparable to the price they have.  I never had problems with what they did.  I also got right in.  They were very friendly and helpful and I did not have things that I don?t like about them.  They were really nice.  

Here's what happened, my wife's car would not turn over. I thought it was either the battery or the starter so I called my insurance company to get a tow. The tow truck company comes to get the car and puts it on the hook. It takes off ripping out the entire transmission, the car is a four wheel drive! So I called Jon at Autoworks of Brandon and explained the situation had changed and how it had changed. When I finally got to Autoworks Jon was very helpful, even offered to arrange a rental for me and a ride to pick it up. As to the quality of the work, the extent of the damage called for a high level of expertise. They did a great job. I will definitely go back for future services.

I've been using them for three years.  They're completely honest.    They're pretty nice to work with.  They treat you well; they don't treat you like you're stupid.  When you go in and if it's not that broken, they will tell you it's not broken.

I was really pleased with the service. I went in three times. The first time I went in the put in a part and the part was defective. So I went back in and the fixed it for free. I went in with an accelerator door that wasn't working and they gave me a good price and I was really pleased. I would recommend them.

The service was excellent and perfect.

It was fine. The service was pretty good. They did it pretty quick. They were a good service provider. It was a small shop and unless they advertised they wouldn’t be seen.

very well, price is good, there are coupons out there I believe. I have used them several times.

Good

My vehicle was towed to their facility on a Monday, late in the afternoon.  They contacted me the next afternoon with a full resolution to the diagnostic issue I was having with my vehicle.  The price for the diagnostic and the initial resolution was exactly the amount they quoted to me when I initially contacted them.  That price was less than $100.  Once I saw how efficient they were and how courteous they were handling my situation I inquired on some additional work that I knew was desperately needed.  They did not push me into having additional work done.  They were quick to resolve the additional work and I picked up my car Thursday morning.  This was after they called me Wednesday afternoon and advised if I wanted to pick up my car that day the technician had offered to stay late to allow me to do that.  All of this and the total bill was only $421.00.  My father has always done my mechanical work but due to his age he is no longer able.  It's nice to have a shop that will treat a female car owner with respect and kindness instead of what most female car owners are used to when it comes to car issues.  Thank you so much!!!!!

Great

I've used them before. They were honest and fair in their prices.

It was past time for me to get this service work done.  In addition to the services listed, they did an engine diagnosis.  All was handled in a timely and professional manner.  I had priced other shops, and am happy I chose Auto Works.

Making the appointment was good, they made the oil change and let us know we needed to replace the water pump.  The service was good.

Everything went fine.

We've used Auto Works of Brandon several times and we are very happy with their service. They are honest, plus reasonable pricing.

Everything went very well overall. Their workmanship, service, and courtesy were all great! I have no complaints.