"Hello sorry for the inconvenience. We reached out to you that morning as we were having issues with our communication with your phone as I had to call several times back to back due to your call drop or failing… I had advice you the tree was unbalanced and there was no room for a lift and my boom truck also… I also advice you the tree had to be climbed by my climber 72ft high… we did showed up gave you a quote as it was an emergency I showed up 27 min after our phone call to be exact.. and my guys showed up at 4:37pm and due to the weather there weren’t able to climb as my employee safety comes first…. The next day early morning I left multiple voicemails and called and said called failed many times I have a call log after that I called 3 more times 1 hr later 9:12am and it finally ring and went to voicemail I left a voicemail at 9:17am the tree leaned towards [Member Information Removed] to your house and it was a serious decision I had to take as I take my employees health and risk very serious and I notify you I would be withdrawing my guys safety comes first overall I have call logs total of 8 calls were perform from 7:30am -9:17am I’m really sorry this didn’t work out"