Lee required a $5000 retainer which I paid knowing I could potentially be spending several times that. He promised on several occasions to send me fabric swatches, sketches and photos of items I may have been interested in. I never received them. Assuming he was probably busy on bigger projects, I terminated our relationship hoping we could part friends. Instead of apologizing and offering to make it right, he was abrupt and indignant and made me feel as though I did something wrong. When I asked for the final bill, I was charged $849 for the mirror he originally told me was around $400 and for 11 hours of his time. In addition, while hanging the mirror they scratched the wall and touched it up with paint that did not match and I had to repaint it later. The bottom line is that he over promised and under delivered. I was surprised and disappointed with his lack of customer service.
Description of Work: Hired Lee to help with window treatments and furnishing our new home. In 5/07 he met me at my home for an hour initial consultation. Came back in 7/07 with his assistant to see the house again and to get ideas. Later that month his assistant delivered a mirror, a bench (which was too large) and a dining room table (too small - it was 54" and I asked for 60"). Lee had an emergency that day and spent around one hour here later that afternoon. He probably spent around 3 hours total on this job.
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Service Categories
Window Treatments,
Furniture - Sales,
Interior Design and Decorating,
Gifts
FAQ
PINEAPPLE HOUSE COLLECTION is currently rated 1 overall out of 5.
No, PINEAPPLE HOUSE COLLECTION does not offer free project estimates.
No, PINEAPPLE HOUSE COLLECTION does not offer eco-friendly accreditations.
No, PINEAPPLE HOUSE COLLECTION does not offer a senior discount.
No, PINEAPPLE HOUSE COLLECTION does not offer emergency services.
No, PINEAPPLE HOUSE COLLECTION does not offer warranties.
PINEAPPLE HOUSE COLLECTION offers the following services: INTERIOR DESIGN, SOY CANDLES, GLYCERINE SOAPS.