Tyler was very efficient and fast 😊 Great employee you have.

They are good and we're using them for several years.

all went well.

THIS WAS A FINE WORKING SYSTEM AT 1ST DID WORK ON IT FOR HOURS BUT LEFT WITH OUT CHECKING OUT I WAS TOLD HE FORGOT TO TURN ON THE BREAKERS SO I DID RAN FOR ABOUT 10 MINUTES AND QUIT HE RETURNED ABOUT 5 HOURS LATER AND FIGURED OUT HE BURNED OUT THE TRANSFORMER AND SAID I CAN BUY ONE AND HE WONT CHARGE ME A SERVICE CHARGE/? I SAID IT WORKED FINE BEFORE YOU CAME YOU RUINED IT FINAL VERDICT WAS THEY WON'T REPAIR MY SYSTEM TO CALL ANOTHER COMPANY TO FIX WHAT THEY BROKE??? I DID GET ANOTHER COMPANY TO TY TO FIX THE DAMAGE ONE HOUR DID YES TRANSFORMER WAS BURNED OUT AND HE DAMAGED THE THERMOSTAT TOO BUT MUCH MORE WAS RUINED SO MANY THINGS I WAS TOLD THE REPAIRS WOULD BE TO HIGH AND REPLACING THE WHOLE HOUSE AC WOULD BE MORE SENSIBLE OF AN INVESTMENT I HAD A WORKING SYSTEM WHEN THEY CAME NOW IT TOOK 4 DAYS WITHOUT AC TO SCHEDULE A REPLACEMENT HAVE COPD AND IT WAS GETTING OVER 90 EVERYDAY WITH NO AC I WOULD SAY NEVER EVER LET THIS COMPANY IN YOUR HOME

The maintenance was extensive and complete. We feel confident that our system will function in the foreseeable future.

Excellent. My technician has been servicing my HVAC unit for about 4 years and the service has, without exception, been outstanding.

Very well. Trevor did a wonderful job and Kevin was through and did a good job.

Southern Comfort installed my new HVAC system in 2012. This year, the blower motor went out and needed to be replaced. A different company came out and was informed by Rheem that the unit was not registered and therefore was no longer under warranty. When I contacted SC, I was told multiple times that the unit was under a 10 year warranty and that they could go out and do the work. When they arrived the following day, I was informed that the reason why the initial company could not locate the warranty was because of a mistype when it was registered by SC. They corrected the issue, but I was left with a replacement bill over $160 more than the first (also reputable) company quoted. Their maintenance fees are almost twice what I've paid the other company as well. I was told by their staff "you get what you pay for," but I'm not convinced. I ended up paying more because of their mistake in registering my unit. Not to mention every single person I spoke to attempted to sell their maintenance package. The new part is under a labor warranty so no other company can touch it, so unfortunately I may be stuck with them for the next two years.

I received a call from the office telling me that my technician would be here soon, which I definitely appreciated. That gave me time to put my dog away, so he would not get in the way. A short time later Charles G. (Chaz) arrived, and greeted me with a smile. He was professionally dressed, and parked on the street, so he would not block my driveway, which was also well appreciated. He explained the flat rate pricing, and told me for the $79 service call he would look into the problem, and come up with a solution that I could afford. A while later, he came back to tell me what was causing the issue, and said the good thing was that it could be repaired. He actually showed me photographs of what the problem was, which I thought was a great touch. Seeing the actual issues, and how he could fix them, made it easier for me to make a decision. Not only was he able to give me 1 option, but rather 3 options on how we could fix the problem. Each one cost a little more, but I appreciated having options, and being told the benefits to each additional solution, and why it cost more money, and how that extra money would benefit me, as a homeowner. That put my mind at ease. Since my unit is relatively new, and still under warranty (NOT the repairs he needed to make, as it was an installation issue, NOT a manufacturing issue), I decided to go with the top of the line repair. Yes, it was more expensive, but in the long run it would save me money. I gave him the OK, and he immediately went to work. He was honest when he told me it would take a few hours, and at that during the repair, he would need to turn off my AC so it would be getting warm in the house. Chas took NO breaks in that hot attic, and he kept me up to date on how the repairs were going. His final update he told me that I would have cool air in about 15 minutes and he was right on the money. After the repairs were complete he came in and explained each line of the bill (he had already done this during the estimate phase) so that I knew exactly what I was paying for. He then took my payment, and I had an immediate receipt come to my email address which was great. To ensure he looked clean and professional for his next client, he asked permission to use my guest bathroom to change into a clean, fresh uniform. I was impressed. Appearances are very important in any line of work. After working for 4 hours in my hot attic, needless to say his uniform was very wet and dirty. When he arrives at his next clients home, he will look just as clean and professional as he did when he arrived at my home.

They are always punctual and professional.

Excellent, Install was on time and took less time than estimated. So far the unit is doing great and the temperature is comfortable and energy bills are down. Overall, went exceptionally well and seems to be a great buy. Southern Comfort did a great job and after installation I have continued to look around for the **** of it, and it seems I got a great deal. Also, got a free year of premium membership for both my AC units and now after that year was up, I have a discount to the premier AC unit service and also I believe we got a home warranty with it at a discount. So, in conclusion for the price we got: great work, in excellent time, professional technicians, rebates for Energy credits and a tax deduction, Service on the units and a home warranty and all of it at a great price. Not that I am happy my unit broke, but the old piece of crap unit that was builder's grade, outlived it's lifespan and was an eyesore and very inefficient, with high power bills. This turned out to be a great decision and I have used them for other things including service and the first main floor 5 ton Unit, that has been great since 2010 and we use them for service and our every six month check ups on the AC units. I wholly recommend Souther comfort one hour air and am very pleased overall with their service. One tip always negotiate the price, never take the first number thrown out, they like to haggle, for all you Monty Python Fans, LOL. They always leave room to negotiate the price but by no means are a rip off.

Great. Technician is a great guy and he works quickly and efficiently.

The technician found that a snake had gotten into the condenser unit (left shed skin behind). There was also some mold and other debris. He showed me where it was before he cleaned up the mess. I also had him install a UV light to help clean the air flowing into the house.

Good service

Smooth as i was notified the day before and the morning of.

Technician was polite, punctual, courteous. He got right to work, and explained things as he went along. He recommended three things that needed to be done in order for my unit to run efficiently. I elected to have two done as the third had already been installed. He said that the service would take about 90 minutes, and he was on his way to his truck in exactly 90 minutes.

Poorly, I canceled the contract.

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They did fine on the work. It's the warrenty and policies. I paid for a 10 year parts and labor warranty. Wich required once a year maintenance. After 5 years they changed to need a 200.00 a year service contract or pay a 200.00 fee if it needed anything. In theory this was not for parts or labor but a train admin fee. So been paying the 200.00 a year for 2 sevices. Today they call and tell me service 60.00, but if I want the contract it's 200.00. I got pretty mad and felt they rip off regular customers. I will use a different vendor for service or replacement.

It was fine. They did a good job and they did it quickly and efficiently.

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