Approved Pro
Mr. Build
Sliding Door Installation, Storm Windows Installation or Replacement, 6+ Room New Window Service,
About us
To provide our customers with the best quality products and services we ONLY install products that are purchased through Mr. Build. This allows us to stand behind our products and provide a lifetime guarantee on our workmanship. We are also a small business and unfortunately we do not have the ability to communicate in languages other than English. We built our name on consistently exceeding our customer's expectations when it comes to your home remodeling projects. We provide the highest quality hurricane impact windows, entry doors and sliding glass doors designed to withstand hurricane force winds, a full line of storm protection products for your windows and doors. In addition, we offer James Hardie cement siding that protects your home from all types of weather conditions. Since 1976 we have proven to be the best choice for your residential contractor! We offer competitive rates without hidden costs, innovative products and above all exceptional customer satisfaction.
Business highlights
49 years of experience
Services we offer
Exterior Doors, James Hardie Cement Siding, Storm Protection, Sun Rooms, Windows
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.229 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 59% | ||
| 24% | ||
| 7% | ||
| 0% | ||
| 7% |
Filter reviews by service
Showing 1-25 of 29 reviews
Mark G.
Feb 2022
After numerous in-person meetings and phone calls with Joe Long [Mr. Build], I contracted him to replace four door frames at my home. The start of his work was delayed and when I contacted him, he claimed it was due to delays with the city and permitting. I then contacted the city and found this to be incorrect. I called Joe and shared that I was told by the city that this permit was available within 24 hours. Upon him starting the work, I paid nearly 40% up front. I was not on the property when he did the work as I was at our primary home out of town. His wife contacted me and stated the work was done and requested a final payment. She emailed me the invoice and asked for immediate payment. However, the invoice did not include a remittance address. I called her and let he know I needed the address so I could send a check. She provided that and a check processed direct from my bank the next day. Two days later I arrived on property and inspected the work. I was in total shock. It was clear upon visual inspection that the door frames Joe installed were not the correct ones. The overall workmanship was totally unacceptable. Not only were they inappropriate cuts made in the surrounding composite area - thus exposing areas and negating the weatherproof protection, the frames themselves were not correct, the door hinges do not match up to the frames and were installed incorrectly and despite #10 screws not fitting being counter sunk into the hinges- he attempted to install them regardless. Neither the hinges nor the screws are flush in the frames he installed. Not only is this bad workmanship - it is a safety hazard for those walking through the doors and getting hung or cut by exposed and protruding screws. As soon as I witnessed the subpar work-I contacted Joe and asked that he meet me on my property. Additionally, we immediately contacted our bank and requested a stop-payment be issued on the check we had processed. Upon Joe showing up at my home, we walked the property and examined all of the frames. He claimed that his crew was not yet done with their work and that all of the issues would be remedied. I alerted him that we had issued a stop payment and asked that he follow-up with me ASAP to discuss how this would be made right. It was at that time that Joe shared his plans to use BONDO to repair all of the areas. He also stated that he would attempt to countersink the screws but that he could not honor a warranty once that was done. Clearly these steps are unacceptable. I informed him as such via email. Wrong frames, installing hinges upside down, wrong screws and incorrect installation techniques are not fixable and will require full replacement. I alerted Joe not to be on my property further until we had agreement on how to move forward. In subsequent written communications with me he acknowledged that he in fact mistakenly ordered the wrong door frames. Why then would he have still installed the incorrect frames-not on one door-but four doors? If I wanted repaired door frames-I would have simply repaired my old door frames. I contracted with Joe for NEW CORRECT door frames. He sent a subsequent email asking if I would be willing to negotiate a lower price. I again was clear-my expectation remains the same-for NEW CORRECT door frames to be installed in a professional manner as that is what he was hired to do. At this time Joe alerted me that he would be placing a lien on my property. As of today-over 2 months since this inappropriate and completely unprofessional work was done-the door frames need to be replaced. This delay has now resulted in additional delays and expense with other work being done to our home-all of which has had to go on hold until the new and correct door frames are installed. I strongly recommend NOT using Mr. Build(Joe Long)on any future projects you are considering doing unless you want horrible workmanship.
Lyman T.
Nov 2020
Mr Build was prompt in giving me a quote to replace a door. Their pricing was about 50% higher than the contractor I ultimately hired, so I did not use than.
Response from Mr. Build
"Hello Lyman, Thank you for allowing Mr. Build to quote your project. We use high-end doors, so the price is very subjective when making that decision to go with an installer. I would hope that you review the 3.5-star rating since it reflects negatively on our overall score. If we did the job and it was not up to your standard that is something to provide a low star rating for."
Bruce H.
Jun 2020
Katrina B.
Jun 2020
Ethel F.
May 2020
My job is not complete yet, but so far I am completely satisfied. I would definitely suggest them for windows and doors.
Eugenia P.
Apr 2020
It took little bit longer than I expected and there were minor problems with doors .
Frank H.
Mar 2020
Very timely on installing new doors. Quality was excellent and installers very good at their craft. Very Pleased
Bruce G.
Jan 2020
slower than h***. Five weeks to hang a door.
Response from Mr. Build
"Hello Bruce, I understand your frustration but Mr Build has no control on when our suppliers deliver products. Your front door is a custom height and that is why we could not purchase a door from a local box store. I understand your door was knocked in because of an emergency and you want it fixed asap. We relayed that information to our supplier several times. To give Mr Build a single star, when we have not even done OUR work is inconsiderate as a customer. It brings down our overall rating and effects our future business. I encourage you to reconsider the rating or remove it completely and rate Mr Build AFTER the install."
Marc S.
Dec 2019
Everything was done as promised. Delivered and installed on time ,great follow thru and very competitively priced.
Peggy R.
Nov 2019
I was satisfied with this project until I received a call from Mr Build informing me we needed to schedule a final inspection. It s been weeks since this project was completed. To make matters worse I was told the window for inspection was 8:00-4:00pm which means you have to stay at home all day waiting on someone to show up. On top of all this I was told the hurricane shutters had to be up for the inspections. What 73 year old wants to get out of bed and on a ladder before 8:00 in the morning. The inconveniences to the customer is discouraging and disappointing to say the least. We were not made aware of these conditions when we decided on this project. We are not now happy campers!
Response from Mr. Build
"Hello Peggy, Thank you for giving Mr Build a 5 star on quality. As for the inspection, that is mandatory from the county and part of the permit process. Part of the inspection requires the shutters being on the home. It is very discouraging that they cannot provide a better window of service, but unfortunately, this is out of Mr Builds control. We had an internal staff member leave and she did not call your inspection in when the project was complete. We did catch it after going through the paperwork and called in the inspection right away. No matter what product was installed on your home an inspection would have been needed. We do apologize for the inconvenience to you. Please reconsider that 3.5 star as it affects future business and it sounds like you were more frustrated with the county requirements than Mr. Build. Thank you, Joe Long (President)"
Sean S.
Nov 2019
Had 4 doors replaces (2+2). Front door & 2 interior doors look great; back door doesn't lock unless jimmied. Onsite contractors knew of problem and showed me (promising to fix) but got tired & didn't finish. Also surprising that they required daily deposits; doors are not that expensive (was replacing shower also, didn't require). Lastly I forgot interior hinges, management wouldn't allow company runner so I had to leave work and run to home depot. Got the impression they were smaller company, did fine (guys were very professional) but will probably not call them back. Sales also offered to install screen door if I purchased beforehand but management refused to give measurements for door; said I could measure after they were done.
Walter D.
Sep 2019
Sliding Door Installation
Knowledgeable, professional and courteous. Also cleaned up like you wouldn't know they were here.
Andrea B.
Sep 2019
Storm Windows Installation or Replacement
They kept their appointments. Were tidy in their work, permitted everything, passed everything.
Don S.
Sep 2019
They didn t finish the job. I paid the bill in full...they never returned to finish the job.
Response from Mr. Build
"Hello Don, Your sliding glass door passed inspection on August 20th and then you went out of town. As soon as you returned, we placed you on the next available time slot for our service technician to come out to clean the windows and install the screw caps (which can not be installed till after the inspection). By coincidence, our service technician was out at your home on 9/10 to clean your windows (which is a courtesy to our customers) and to install a couple of plastic strips. I don't feel that a 3 star review and stating we did not finish the job is warranted. Please reconsider changing the star count as it reflects our overall rating. Also, stating that we did not finish the job, infers that we walked away from the job. When in fact, we were working around your vacation. Thank you for your business. Joe Long, President and owner."
Tim S.
Sep 2019
Installation and product quality were top notch however this company has issues with communication and customer service.
Response from Mr. Build
"Hello Tim, Thank you for the comments about the install and work completed. I understand there was a communication issue with what the sales person provided you as an install date and what our office provided. It is company policy that the sales team is not to provide install dates, as they change based on overruns of projects that are ahead of yours or any customers. We have one dedicated office person that provides all install dates and they are given to the customer as soon as we firm up that all the product will be in stock. We try to notify the customer about a week in advanced. The sales person over stepped his position at the company and promised you a date that was not firmed up with our inside scheduler. I apologize for the inconvenience it caused you, as the office staff was unaware that this was not your primary home and that you had scheduled your departure based on what the sales person provided as an install date. Because of this situation we set new internal policies and the sales person was let go from Mr. Build for not following internal procedures on several occasions. Thank you for allowing Mr Build to install your new windows, Storm accordions and panels in your home. Hope they make your home safer when needed."
Robert O.
Sep 2019
6+ Room New Window Service
They did an excellent job. They were professional, on time, and very polite.
Jerry M.
May 2019
6+ Room New Window Service
If you are thing about new windows this is the company to go with. Any problems that arose were addressed and handled to customer satisfaction. Quality. Reliability. Affordable. Customer Satisfaction. Thank you Mr. Build
Patricia M.
May 2019
Candis E.
Apr 2019
6+ Room New Window Service
Holly W.
Apr 2019
6+ Room New Window Service
Prompt contact. Quick, clean installation. Beautiful product. These guys know their stuff! I can not recommend Mr. Build enough!
Connie M.
Feb 2019
6+ Room New Window Service
Friendly, responsive, worked extremely well with me. My inspector just told me these are the best hurricane windows I could buy and was surprised I got them for the price I did. He said the installers did an excellent job.
Katie C.
Jun 2018
The windows and doors are perfect! The guys from Gulf Coast Windows & More did an amazing job and were a pleasure to have in my home. Tom & Ray were wonderful! Would definitely hire them again! Paul Kirby, the salesman, was also amazing to work with. Thank you Mr. Build!
Ron C.
Nov 2017
6+ Room New Window Service
Kevin K.
Nov 2017
I hired Mr Build to install new windows and replace a lanai with a new room. Not only did Mr Build offer some great suggestions/ideas, the level of quality and service was exceptional. The experience started with a personal thank you letter, he provided weekly updates, the tradesmen were very professional, and I ended a very happy customer. At the end of the day Mr Build did what he said, without any disappointments or surprises. Unfortunately, that level of quality and service is not easy to find. If are in need of a contractor, I would highly recommend Mr Build!! KK
Phil G.
Oct 2016
We have used Mr. Build on three projects. The sunroom was the latest. In every case they were professional from beginning to end and followed up on any issue we had, most of which were minor, and made good on them. The owner has surrounded himself with excellent employees and reliable sub-contractors. Only beef is with his choice of roofing contractor and electrical contractor in that they were sloppy and their work was not up to the ususal standards of this company. The owner made sure to follow up with both and actually brought in another electrical contractor to resolve an issue. We were very pleased with the end result.
Licensing
Insured
Licensed*
Trade License Number
CGC1527282
Trade License Locale
CA
Trade License Expiration
08/31/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Mr. Build is currently rated 4.2 overall out of 5.
Monday: 6:00 AM - 11:00 PM
Tuesday: 6:00 AM - 11:00 PM
Wednesday: 6:00 AM - 11:00 PM
Thursday: 6:00 AM - 11:00 PM
Friday: 6:00 AM - 11:00 PM
Saturday: 7:00 AM - 11:00 PM
Sunday: 7:00 AM - 11:00 PM
Mr. Build accepts the following forms of payment: CreditCard
Yes, Mr. Build offers free project estimates.
No, Mr. Build does not offer eco-friendly accreditations.
No, Mr. Build does not offer a senior discount.
No, Mr. Build does not offer emergency services.
Yes, Mr. Build offers warranties.