Grayhawk Inc

They did a great job and I would highly recommend them.

Overall, I am satisfied with the work. One window had torn vinyl when it was installed. They ordered a new one... several weeks later the defective window was replaced. When they did a final review of the job which included washing the windows, they found a small defect between the panes in the same “problem “ window. Once again a new window was ordered and replaced. Consequently it took months to finish the job, but I could tell that Grayhawk would not say the job was completed until everyone was satisfied. I would hire them again. Professional and responsive.

Went well, they set a date and completed work. Great customer service. Responsive to callls

We are very pleased with the end result.  There were hiccups along the way, but all issues were resolved to our satisfaction.  We appreciate the personal, attentive service that we received from Troy Lezotte, who was our principal contact at Grayhawk.  The team that installed the framing and windows did a fine job.  We have waited several months from the completion of the project to submit this review because we wanted to assure that the installation meets our expectations, and it does.  We are very pleased and would recommend Troy and his team for similar projects.

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All windows measured, installed, calked, tested for smooth operation, and explained to me how they work.  Pleasant installers, very professional, many times I saw them measure 3 times before cutting anything.  Removed all old windows and disposed of them.  Cleaned up every day, and allowed my dog to watch.   Great company, no complaints at all from me. 

We met this provider at the Home Show while we were looking for a kitchen renovation. We were impressed with what we thought he had to offer & made an appointment for him to come to our home for ideas. He came, took some measurements, & said the he would get in touch with us the next week with ideas & estimates. We never heard from him again. Would definitely not recommend.

A bit late in getting started due to a delay in getting plans needed for permitting. Once we got passed that everything proceeded without a hitch.   I felt a great deal of comfort that they would do a professional job and quickly address any issues.

The work was done as scheduled and when the windows that were delivered did not meet code, they replaced them at no cost to us.

Grayhawk installed a slider in my kitchen were one had been removed years ago.  I can't say enough about their salesman, Joe, and he is the reason they are getting a B rather than C or D.  Joe is knowledgeable, responsive and professional.  The problem was their sub-contractor.  Though I did not know it at the time, this was the first time Grayhawk had used him.  It was a small job and this guy was supposedly experienced, so they ended up giving him MY small job.  The first problem was, he installed the window right over top of the laminate floor.  I had told him this laminate was going to be replaced, so I wondered why he wouldn't have pulled it up and secured the window to the concrete floor -- but what do I know, I thought he knew what he was doing.  (When the laminate installer saw that, he freaked.  He said laminate should never have anything screwed into it, and there were multiple other reasons this was all wrong.  He somehow was able to work around it but he was very upset about having to do it that way, and I was upset worrying about something going wrong with my window down the road due to the fact it was installed over laminate.)  Back to the sub-contractor -- he put the molding back up on the window with those little finishing nails.  He left some sticking out and others were hammered in, but in any case he told me I had to fill it in with wood putty myself (again, what do I know, I thought maybe this was outside the scope of the job).  The window itself was beautiful, but he left a piece of black rubber hanging off the bottom of the screen.  I called Joe to complain about all this and he immediately came out.  He was not happy with the quality of this guy's work, much less the snafu with the laminate.  He promised he would make it right, and the next thing you know, guess who's calling me -- the sub-contractor!  This was the LAST guy I wanted to see come out to "fix" things.  I called Joe to complain, and he said the owner insisted the sub was the one who had to fix the issues since Grayhawk had paid him for the work.  I was not thrilled with this at all, but Joe said he would come with him to make sure everything was right.  There was nothing that could be done about the laminate issue other than taking the window out, and Joe assures me it should not be a problem.  But the sub was totally lazy about the other stuff -- at one point, he said he didn't have any wood putty on the truck and Joe told him to go buy some and come back.  Joe sat with me while the guy went out and probably had lunch before he got back an hour later.  Despite Joe's strong customer service skills, the fact that the owner sent back the incompetent sub-contractor to fix the work he had done incompetently is ridiculous.  And having the sub-contractor call me so, what, I can explain all the stuff he did wrong and he can BS his way out of it?  I had no confidence in this man and yet the owner has him call me. Anyway, after all this, the only reason Grayhawk gets a B is (1) Joe, and (2) the quality of the window itself.  Would I use them again?  I highly doubt it, despite everything that Joe did for me.  At the same time I was dealing with this, my neighbor was dealing with the fact that Grayhawk installed her windows in the wrong rooms -- got them all backwards.  Perhaps the bigger, pricier jobs get better installers, but how do you really know who you're getting.  I feel bad giving them this review after everything Joe did for me but as an Angie's List customer, I want other customers to be aware of my experience, especially if they're using Grayhawk for a smaller job.

They provided a technical solution that was very up to date and effective.  They did what we asked them to do and they did it well.

Great customer service from the person I spoke to on the phone to the courteous technical who showed up and made the repair!

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Everyone connected w/Grayhawk was polite, professional, punctual, efficient - I am big on buying local US whenever possible and was pleasantly surprised that Greyhawk estimate (based on FL manufactured product) was w/in $200 of all other estimates we received. The entire process took a little longer than anticipated but every glitch was immediately remedied by them w/no hassle whatsoever. Originally anticipated as a one-day job: glitch 1 was a dropped old window that caused a serious gash in a worker's requiring a quick ER visit. They returned the next day to finish; glitch 2 was a mismeasurement on 2 screens that required re-order (which they did immediately but recreating cost us 3 weeks); glitch 4 was when I discovered the dropped window had cracked the existing marble windowsill clear thru, again, replaced w/no argument (the new sill doesn't match the others but given the age of the home I was not too surprised by that). Inspection took a week or so to arrange but that was due to my schedule not their's. Overall I was very happy with them and plan to call them again when the double window in my living room can be replaced to my specifications (an issue with the condo association not price or Greyhawk).

We started this job with real estate values near bottom and much of our home equity erased. We needed to be as efficient as possible with the budget so I was going to hire all the sub-contractors directly instead of using a general contractor. Despite Grayhawk's B-rating at the time, I asked them for a window estimate because many of the reviewers felt that the owner, Todd and the salesman, Troy, both cared about the clients. We found that to be true. We weren't going to get impact rated windows because they were just too expensive. Grayhawk's pricing put them within reach. Troy also offered to bid on the other projects and their pricing here was also within the range of what I was expecting to pay high quality subs directly so we gave them the whole job. We weren't used to giving strangers a key to the house and leaving for the day but we never had one problem with the subs Grayhawk used. With the exception of one guy who's quality would go downhill at the end of the day, we found the quality of the workers to be excellent. This doesn't mean there were no problems but when they did crop up, our salesman Troy was always available. When someone needed to pay for something that needed to be fixed or done over, the owner, Todd always made it right. The project took much longer than we thought (six-months with some countertop delays) but we would pick Grayhawk again. They did the job right (including extra things at no charge), their pricing was competitive and most of all, they were trustworthy.

Mr. Whitaker was courteous and knew what he wasdoing.  He fixed the windows and replaced a minir part for free.  I would definitely use him again.

HAVING PICKED A WINDOW SUPPLIER YET. WAITING ON BID FROM A1 WINDOWS. HAD A BID FROM MORGAN WINDOWS

They showed up as scheduled and did the work in a professional manner.  This was a one week job and  we were present during the entire process.  The price was fair and the work was well done.
During the entire process all phone calls were returned promptly and the entire staff was pleasant and responsive. 
We would clearly use them again for future projects

I was totally satisfied with them and will use them again in the future.

From start to finish, Grayhawk exceeded my expectations. Great follow-through from the company; very professional installation team.

Our sales rep provided quotes in a timely manner and worked with the condo association to meet their requirements. Once we had approval from the association, the windows and doors were ordered. Installation took a little longer than originally quoted, but the work was done well with an emphasis on quality. The installation included filling holes and painting touch up, so everything looked beautiful when they were done. 
We had one issue with the handles originally installed on the lanai sliding doors. They would not allow the screens to slide past, so the outside handles had to be replaced. We notified Grayhawk immediately and they had the handles replaced to our satisfaction in a reasonable amount of time.
Everyone we worked with at Grayhawk - the sales rep, installers, scheduler, biller - were all very pleasant and focused on customer satisfaction.

Salesman arrived and quoted a price on site and was very helpful. A followup visit was scheduled but the worker did not show up - he forgot about the meeting. The owner called and was very concerned and accommodating. Windows were ordered (3). When it came time for delivery, one of the windows was of the wrong size - administrative mistake on ordering. Installers rushed to put a temporary window in place at company expense.  New window was ordered and we are awaiting installation.

overall a good learning experience