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Geek Squad - Best Buy

Appliance Sale, Computer Repair, TV Repair,

About us

Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.

Amenities

Eco Friendly Accreditations

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
3.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%

Filter reviews by service

Showing 1-2 of 2 reviews
James M.
Jan 2023
1.0
TV Repair
$1,500
Ordered a TV in early December. It wasn't delivered until late January by two people who barely were able to plug it in. Total incompetence. After 1 day, the TV didn't work. I got a replacement right away, but the morons from Best Buy refused to install it. Claimed we didn't pay for the installation. I called Geek Squad again (it takes about 1 hour to get to someone). They admitted the error, but I would have to wait until mid February for installation, more than 2 months after I purchased the TV. I am now demanding a full refund for the TV and installation charge.

James U.
Dec 2012
2.0
Computer Repair
$100
As a college student who recently bought a new laptop I needed the Microsoft Office software for my PC. I looked online and found the product and it claimed that the store had it in stock. I went to the store but then could not find it. I asked the software person and they could not find it either. I went home and looked online again. It still claimed that it was in stock so I ordered it "Site to Store" and went to pick it up once I got the confirmation email. Because I had ordered it with my father's credit card, they refused to allow me to pick up the item. I went back home, got my dad, and went back. In about five minutes they found what was supposed to be my software program. I looked at the program once the associate gave it to me to find that they handed me the wrong one. Once I pointed this out it took them thirty minutes to find mine. While the software was reasonably priced and works amazingly, Best Buy did a terrible job. They're products were misplaced, they tried to sell me the wrong program, and then the associates themselves had trouble finding the right program.

SUSAN H.
May 2011
5.0
Appliance Sale
Yes, I recommend this pro
$500
They are excellent. Everything went well except for one thing. The delivery guy didn't put the level 2 into my refrigerator. However, I will ding them a bit on that; but they didn't do that on their own. A service rep called me shortly after they left, and asked me if everything went okay. I mentioned to her that my refrigerator was actually tipping back. She got hold of them immediately, and they had to come back to level the way it was supposed to be. It was little negative there; but I can't complain because they fixed it.

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Geek Squad - Best Buy is currently rated 3.0 overall out of 5.

Geek Squad - Best Buy accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard

No, Geek Squad - Best Buy does not offer free project estimates.

Yes, Geek Squad - Best Buy offers eco-friendly accreditations.

No, Geek Squad - Best Buy does not offer a senior discount.

No, Geek Squad - Best Buy does not offer emergency services.

No, Geek Squad - Best Buy does not offer warranties.

Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.