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Arrow Fence Systems Inc
Barbed Wire Fence - Install, Barbed Wire Fence - Repair, Chain Link Fence Installation,
About us
Proudly Serving Florida since 1994! FREE estimates! Arrow Fence Systems has one of the largest selections of fence products in the industry. Whether your goal is to provide privacy, increase security, perimeter control, restrict traffic flow, define boundaries or enhance the aesthetics of your home or commercial location, Arrow Fence Systems has the right fence products to meet your needs. Today’s consumers may choose from a wide variety of designs from our most popular and maintenance free vinyl products that also include our “exclusive” lifetime warranty on materials and LABOR. Arrow Fence Systems, is a family owned and operated business with a customer focused professional management staff. Our office staff and installation crews have been with us for many years, even since the very beginning! Additionally, we are a premium manufacturer of fence accessories, vinyl components and wood fencing. Our state-of-the-art extrusion 111 000 manufacturing facility includes vinyl fence in-house extrusion lines, wood fabrication, ornamental gate fabrication, chain link gate manufacture, custom welding facilities, manufacturing 24 hours a day, 7 days a week. Find us on Facebook for more pictures!
Business highlights
Emergency services offered
31 years of experience
Services we offer
Fencing Services
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.229 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 7% | ||
| 7% | ||
| 7% | ||
| 10% |
Showing 1-25 of 29 reviews
Marijke R.
May 2018
A nightmare. Took 9 weeks. They made an appointment...didnt call or show up. The guys that came did a good job...eventually. Dealing with the company very frustrating.
Joan D.
Apr 2018
Very well and it looks great.
Ben J.
Mar 2018
The install and product were excellent! No leaning or sagging after several months, and the install was quick and timely (only a few weeks after the estimate, which was VERY impressive after a hurricane). The installers did accidentally cut through our neighbor's invisible fence wire during the install (we made sure to point out where the wire was buried before they started work). I reached out to Arrow to see if they would cover the cost of fixing it but never heard back (left a voicemail and sent an email). The fine print on the invoice explained that they were not liable for such things, but I would've still liked a call back. That said, I would still use Arrow Fencing for future fence fixes/replacements. Their price was very fair (most companies were trying to charge double after Irma) and the install was quick.
Joan D.
Oct 2017
Very well. I have used Arrow Fence before and I will use them again.
Blanche R.
Aug 2017
Very well - delivered with no problems
Earl J.
Apr 2017
Don't deliver when they say they will. Don't return phone calls when they say they will. Said it would be 3-4 weeks from the contract signing. Going into week 6 and not sure when i will get the fence. Would not recommend using them
Deborah C.
Oct 2016
Love my new fence. Mark came out to do the estimate and was very thorough explaining in detail and even though we had rain for days and expected it to be delayed they were only one day late and finished that day. The guys who installed were polite, professorial and did a great job. They even cut down a small tree that was too close to the fence line.
Cyndee P.
Jul 2016
Two years ago, we had the back yard fenced in with vinyl fence by Arrow Fence Systems. They came as promised and did a beautiful job. I don't know what happened since then, but the service has been awful. They came and gave me an estimate & we agreed on that work to be done. They came right away and took down the fence. The problem came when the fence had to be put back up. We were given a date. I waited & they never showed up. No phone call - nothing - just didn't show up. I thought, "well they'll be here tomorrow". I waited the next day & they never showed up. No phone call - nothing. I call them and complained. The lady that answers the phone was very nice and listened to my complaint. She then transfers me to her boss. All you get is voicemail and instructions to leave a message. I never got a return phone call, but a few days later, people show up and re-installed the fence. We had an inspection the next day, and it didn't pass inspection. Again, several phone calls later with no return call from Arrow Fence, someone shows up. Luckily, I was home and able to show the installers what the issue was and they were able to fix it We also had contracted them to install some additional fence to the existing fence to conceal the pool equipment but we needed them to come back after the brick pavers were installed to do that work. I asked them to return in one week for that. I was told, "no problem." I also called my salesman and gave him the same message and he said, "OK". A day or two later, I get a bill from them asking for payment even though the work wasn't completed. Obviously, I did not pay them because it clearly states on the contract "payment is due when work is completed" and the work was not completed. Well the next week came ,and I waited every day for them to show up which they never did. So the following Monday, I called them and complained. Again, I get transferred to "the boss" and have to leave a voicemail message. After a few hours, I call back and demand to speak to "the boss" and finally talk to someone. He told me that they would send someone out and that I could go ahead and pay the bill. I firmly told him that they would not be paid until the work was completed because their service has been horrible and if I paid them, I don't know that I would ever get them back to finish the job. We do intend to have more fencing installed at a later date, but I will not be using Arrow Fence.
Greg C.
May 2016
unknown
William S.
Mar 2016
Arrow showed up on the day promised. Workers were professional and did a great job. I would use this company again. They gave me an Angie's list discount.
Douglas C.
Dec 2015
unknown
James M.
Jul 2015
The two installers arrived at the scheduled time, were very professional and did fabulous work. I could not be happier.
Brad R.
Jun 2015
unknown
Linda L.
May 2015
Was courteous and installed in 2 days. They did an excellent job.
Mark D.
May 2015
The product is good, the installation went smoothly, my complaint is the complete lack of communication from this company. They were quick in giving me an estimate, and were quick to take a 50% deposit, but any other communication regarding an installation date or time was negligible. Emails and voice mails initiated by me were not timely returned. The date the fence was to be installed, no one called to tell me. Communication should be the easy part in a service industry like this. It is not, with Arrow Fence.
Blair C.
Nov 2014
I would not hire this company to do any work for any price. The first attempt by this company to fix the fence was unbelievable on how poor the quality of work was. In addition they left many metal pieces of the old fence and attachment hardware all over my yard. When I pointed this out to the rep when he came out he didn't even offer an apology. His attitude was more about getting his "job ticket punched". One of the workers that showed up on another attempt to fix their work I couldn't even talk to clearly to point out the issues because of the language difference, and what he did understand he wanted to argue over. I took many pictures of the poor quality work and the mess left behind knowing what direction we were going. This fence company (thru my realtor) threatened to put a lean on my house if they didn't get paid. They also threatened to remove their fence and my response was "go ahead I will get a better company to do it right the first time". I told them I would never accept the work they kept delivering and "lets get on with legal proceedings". Well after 6 weeks of repeated visits they finally decided to do the work correctly and fix their screw ups. They did have at least one worker who could do the work correctly but it should not have been such a battle.
Bill F.
Oct 2014
They were very patient and they guy they sent out did great and he was very personable. The fence looks great. I’m pleased with the quality. The full job was completed in 2 days.
Marjorie M.
Oct 2014
I had a Solar powered gate opener with aluminum gates and a keyless entry system installed by arrow in August 2013 at a cost of over $8000. The gate has had numerous issues and has malfunctioned no less than nine times resulting in it being out of service for at least three months waiting for parts and service. During the last visit by the service man, he said everything is working properly, and it was. The problem is that there is an intermittent short that occurs with heavy rain. I was told to call as soon as the problem reoccurred, and I did. My phone call was not returned, and I called to follow up after a week and was told that the gate was no longer under warranty and I would be responsible for the charges despite this being documented as a problem while under warranty. I have tried to resolve the problem by talking to somebody at Arrow fence, but to date they have not returned my phone calls. I should've left the manual gate and saved myself the money and aggravation.
I invite anyone interested in products or services from this provider (Arrow Fence) to read their response below where Arrow admits the problems to my gate. The down payment was made in May so that the gate could be ordered, the gate was paid for in full on July 31 as I have the credit card receipt. I never said I did not want to move the solar panel, but that is not the point as the batteries have worked fine since I opened the control box to program the remote receiver and noticed that the polarities to one of the batteries was reversed and the alarm wire was disconnected so that a low power warning was never received. I called Arrow Fence so that they could return to re-attach the wire and was told to attach the one battery correctly to see if that would resolve the battery problems. It did.
It is notable that rather than return a phone call to a client, Arrow Fence has opted to blame the client.
Be forewarned that you will be dealing with a company that seems to have an interesting approach to customer service.
Addendum to response from Arrow Fence: The authorized dealer for the solar gate that was installed on my property, D&D Garage Doors, came and repaired the defective system installed by Arrow Fence. Arrow Fence was contacted prior to the repair and given the opportunity, but they chose not to. I spoke directly with my sales person, Jim Collins, that told me he would "pass it along to the higher up, I never heard from Arrow Fence. The fence is working as it should, and my advice is to stay away from them at all costs, due to their lousy customer service.
I invite anyone interested in products or services from this provider (Arrow Fence) to read their response below where Arrow admits the problems to my gate. The down payment was made in May so that the gate could be ordered, the gate was paid for in full on July 31 as I have the credit card receipt. I never said I did not want to move the solar panel, but that is not the point as the batteries have worked fine since I opened the control box to program the remote receiver and noticed that the polarities to one of the batteries was reversed and the alarm wire was disconnected so that a low power warning was never received. I called Arrow Fence so that they could return to re-attach the wire and was told to attach the one battery correctly to see if that would resolve the battery problems. It did.
It is notable that rather than return a phone call to a client, Arrow Fence has opted to blame the client.
Be forewarned that you will be dealing with a company that seems to have an interesting approach to customer service.
Addendum to response from Arrow Fence: The authorized dealer for the solar gate that was installed on my property, D&D Garage Doors, came and repaired the defective system installed by Arrow Fence. Arrow Fence was contacted prior to the repair and given the opportunity, but they chose not to. I spoke directly with my sales person, Jim Collins, that told me he would "pass it along to the higher up, I never heard from Arrow Fence. The fence is working as it should, and my advice is to stay away from them at all costs, due to their lousy customer service.
Response from Arrow Fence Systems Inc
"We appreciate your feedback and are just as frustrated as you. We installed your gates in May of 2013 at a price of less than $7000. We did come out several times to work on your gate, even after you tried to work on it yourself (which usually voids warranties). You have a solar powered gate, which means that if we have cloudy or rainy days, the gate runs on a backup battery which eventually will run out of its power. Both our technician and the manufacturer recommended we move the solar panel to a location where it will under the most sun. You did not want us to move the solar panel. We replaced batteries (after you changed the batteries around) which caused your gate to be down for less than two weeks while we waited for them to come in. At no time was your gate down for a total of three months. After a few more service calls were placed, we offered to switch your gate into a powered gate at absolutely no cost, you also refused that service. It has now been over a year and with the refusal of having us change your gate to power, we no longer can service your gate without having to charge you a service fee."
Richard D.
Sep 2014
approximately a year ago - while still in previous home in NO VA -
hired arrow fence to install fence in Florida home. I left specific instructions for no gaps along fence or two gates, We just recently arrived at our home and found numerous gaps along fence, though this could be due to rolling ground. I am most upset with gap at bottom of gates - two of our dogs have already gotten out. The worst issue is that they installed locks to gates on outside? It took three weeks to get their attention so they would rectify problem - only with company COO and head of installation.
Workmen reversed locks however did not put correct locks on and left hole. I then received a phone call from salesman who had the nerve to say my wife refused the proper locks - when in fact replacements were put on without discussion. In addition workers had indicated yjat posts and gate should have been lowered. Salesman indicated that correcting problem would be billed to us?
that ain't gonna happen
This company is quick to get your money - not so willing to correct problems Stay away
hired arrow fence to install fence in Florida home. I left specific instructions for no gaps along fence or two gates, We just recently arrived at our home and found numerous gaps along fence, though this could be due to rolling ground. I am most upset with gap at bottom of gates - two of our dogs have already gotten out. The worst issue is that they installed locks to gates on outside? It took three weeks to get their attention so they would rectify problem - only with company COO and head of installation.
Workmen reversed locks however did not put correct locks on and left hole. I then received a phone call from salesman who had the nerve to say my wife refused the proper locks - when in fact replacements were put on without discussion. In addition workers had indicated yjat posts and gate should have been lowered. Salesman indicated that correcting problem would be billed to us?
that ain't gonna happen
This company is quick to get your money - not so willing to correct problems Stay away
Response from Arrow Fence Systems Inc
"Thank you for your response [member name removed]. I would like to state a few things also. You contacted our company almost a year after your fence was installed, stating that your locks were installed on the wrong side of the gates, you never mentioned anything about gaps. You wanted someone to come out immediately to fix this. First we needed to check with the owner of the company to see if this was something we would do without charging you (since it was almost a year later). The owner agreed we would send someone out without charge. We were not able to get out there right away because we had other installs scheduled. You placed several threatening calls, and we took care of you as soon as we could (two weeks after your first initial call). While on the job, your wife came out while our installer was changing the locks, stating she wanted her gates to swing the opposite way now. According to the original contract, you wanted the gates to swing to the outside. The changes to the swing of the gate was never discussed. When our installer told your wife that was something he could not do (because it was not stated on his work order), she then attacked him verbally and told him to leave her property. I'm sorry you feel that you did not have a good experience with us, but I'm not sure that there is anything more we can do at this point to satisfy you. Again, we are truly sorry."
Rod H.
Aug 2014
Raul came to give an estimate and ascertain the position of the gates and fence. He helped determine the best layout by working with us and deciphering the survey.
The old fence was torn down and the new one installed in 2 days.
We realized one gate had no inside lock and they returned to install one.
Great people, great product.
The old fence was torn down and the new one installed in 2 days.
We realized one gate had no inside lock and they returned to install one.
Great people, great product.
Sarah G.
Aug 2014
I had a hard time getting anyone to call me back. They left the job half finished for days. They have yet to come and pick up their trash. I told them I wanted the fence down to the ground because I have a tiny dog, they told me no problem. I have gaps big enough for my dog to easily go under. For the amount I spent I feel they could have prepared the ground before putting up the fence. I personally feel they were not worth what they charged.
9/18/14 I called Arrow fencing and told them I wanted them to come see the fence. They came out and agreed that the fencing was not right and they would make it right.The next day they sent two men out who corrected all the problems and it now looks wonderful. I would recommend them seeing how they fixed it so fast.
9/18/14 I called Arrow fencing and told them I wanted them to come see the fence. They came out and agreed that the fencing was not right and they would make it right.The next day they sent two men out who corrected all the problems and it now looks wonderful. I would recommend them seeing how they fixed it so fast.
Response from Arrow Fence Systems Inc
"We appreciate your feedback on your fence and apologize for the delay in getting your fence completed. Unfortunately, our shipment on the material was a few days late arriving to our warehouse. Regarding the gaps on the fence, it is my understanding that our installer discussed this with you. We assumed that all was good with the install because you signed off on the job as completed. If you would like, we will be more than glad to come out to see what we can do."
Thomas D.
Jul 2014
Raul and Arrow Fence were amazing. They were very knowledgable about the product I needed and scheduled my repair the very next day. The installers were on time and very professional. I can't say enough good things about my experience or this company. If you have any fencing needs Arrow Fence should be your first call.
Carol H.
Apr 2014
Couldn't be more pleased with the professionalism of this company; from the sales rep to the installation guys. Will definitely be using them again for future fencing needs.
Victoria P.
Mar 2014
Installation was very professional and finished in one day. Eddie worked with us via phone as we were having the installation done on property we purchased in Florida. His detailed report was quickly approved by the HOA. Thus we were able to get the fence installed two days after closing on the purchase.
CARMINE R.
Jan 2014
Excellent, after quotes from two other cheaper fence companies I decided to spend a little more money with arrow fence because they knew how to do it better my fence is stronger, installed perfectly as a few alterations were needed.
Licensing
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FAQ
Arrow Fence Systems Inc is currently rated 4.2 overall out of 5.
Arrow Fence Systems Inc accepts the following forms of payment: CreditCard
Yes, Arrow Fence Systems Inc offers free project estimates.
No, Arrow Fence Systems Inc does not offer eco-friendly accreditations.
No, Arrow Fence Systems Inc does not offer a senior discount.
Yes, Arrow Fence Systems Inc offers emergency services.
No, Arrow Fence Systems Inc does not offer warranties.