ALVIC ENTERPRISES INC

This experience has been a disaster. I called Alvic's almost two weeks ago after being referred by the manufacturer's warranty center as the authorized repairer. They said they would show up three days later and would call the night before with a time window. No call was made. I called Alvic's repeatedly the day of the appointment. The line was repeatedly busy or went to voicemail. I left three messages asking them to call to find out the time window as I my wife and I planned our day around it. After not getting a call or the technician showing up by 2pm, I drove a half hour to their office to find out what was going on. The person in the office tried to reach the technician but he did not pick up her call and was not taking messages. She said I would be the first appointment the next day. The evening of the first appointment I got a phone call from the technician asking me to describe the symptoms. He diagnosed the problem over the phone, said he would order the part and it would take 4-5 days for it to come in. It is now 11 days later. I called yesterday to check on the status. The woman answering the phone said she would check the manufacturer's internet site to check on the part status and call me right back. It's now another day later and no call. I called today and they said no one present knew the status and that one of the owners would call me tomorrow. I'll send in a follow up note when this is resolved, but up until now, this has been the worst customer service I've had for any purchase of any kind in decades. I'll also be sending a note to the manufacturer as this reflects very poorly on them.