AC Warehouse

They were good. I liked them. I got my unit from them. They came the same day. I don't have to wait for them.

At first the guys who installed the Duct Work made a mess. There was a mess with all the vents, and the mess went on my bed, bathroom, everywhere, and they didn't clean it up. They didn't even check if air came out when they were finished, and they didn't install the Halo that we paid for. They told us that they'd be back the next day, but weren't. Finally I spoke to the Mgr., Rob, and we got our Halo installed when we wanted, and he also gave us 2 free Maintenance Services this year and 2 next year. So over all, I'm now very impressed with them. And Jamie was excellent.

AS BAD AS IT GETS

It didn't. Unfinished work and the same problems.

Overall good job

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Oddly, he spent a lot of time in his van while I stood by the AC unit. Said he needed to check other things. When I inquired the charges, as clearly he was wasting time to add to the bill, he said $89.00 for diagnostics, and $90.00 an hour. I asked how much so far and he said one hour, plus another 15 minutes to fill out the invoice. I called the mgr. - Nathan - and got no where. $200.00 to move a wire, which he found in minutes. This company epitomize's the worst of HVAC repair in Florida. Don't trust them, and if you do, don't let them out of your sight!

okay-the technician did try and sell me a new system.

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On 05/14/2014 we had our A/C equipment replaced by the AC Warehouse of Bradenton, FL, to the tune of $6,291.00. Since our equipment replacement, we have had to have the unit serviced for "not cooling properly" on 11/14/2014, 12/01/2014, 04/19/2015 (which was to maintain our original warranty through annual service), 06/01/2015 for repair work, 06/07/2015, 06/08/2015, 02/01/2016, 02/20/2016, 02/22/2016, 03/23/2016, and 04/11/201; where they extended return plenum into attic, built a new mixing box, run a new 14" flex from new plenum to new mixing box, reconnect 20" flex into new plenum box and upgrade 14" supply flex with 16" flex from supply plenum to first mixing box. They also replaced low pressure switch and evaporator coil in unit extended copper line set to exterior so new txv bulb can be mounted outside of cabinet. They also replaced blower motor module with new. On 04/14/16, they re worked S/A resealed the duct work after I had to call and complain about the cold air leaking into the attic and the trash the service techs left in the attic. I still have photos of the temperature blowing cold air leaking out of the duct work into the attic. Once these repairs were made, we were informed that the work they performed, and new parts installed were going to be warranted for another year. Upon this poor treatment, my husband attempted to meet with Duane, the owner, and an appointment was set. He took off work 1/2 day drove to their place of business. After waiting nearly 2 hours, the owner never arrived to meet with him, even after his employees called him and told Duane that he was waiting for his arrival. Att this time, I wrote a scathing reviews and placed it on their website blog, Yahoo, Yelp, and Facebook for all to see. They contacted us after they had performed all of the repairs and the unit appeared to be functional, to request that we remove or rescind the complaint. I told them, if had they provided professional service for us to begin with after spending over $6,000.00 dollars on junk equipment and poor service, I refused to take this off of the site, and they have since blocked me from going to this site. On Friday, 10/14/16, our A/C unit is not working properly AGAIM. My husband called to have them come out for service, as we are well within our one year warranty. He had to call back an hour later and was told they would no longer be providing service to our home, and have our account flagged as "do not service", even though we still have a warranty pending with them. Obviously we had to contact another HVAC contractor to come and service our unit. Upon their arrival on 10/15, they found the coil to be leaking terribly, and it is unrepairable. We now have to dump more money into a unit sold to us by AC Warehouse, that should be under warranty. We have contacted various new resources, the BBB, and the manufacturer (Rheem). It is best to STAY AS FAR AWAY FOR A/C WAREHOUSE AS YOU CAN. They are a bad company. With repairs the cost just keeps increasing!!

AC Warehouse sold us a bad AC Unit in May, 2014. We've had them out for service, no less than 10 times, because it isn't working properly. There are constant excuses and always blaming it on something else, yet the problem still existed. Service techs always show up hours late. In their attempt to "make things right", they agreed to basically rebuild the system and upgrade the duct work. When they came to do the upgrade, they left so much trash in our attic, that we filled a large garbage bag, full. Additionally they did such a bad job of enlarging our ducts, that they left holes unsealed, joints unsealed, and the ducts leaking 65 degree air into our attic. They said they would send the techs back out, right away. They didn't show back up until 8 pm. We turned the tech away, because we weren't having someone working in our attic until midnight. They then told us a tech would be at house at 4:30 pm the next day.... Guess what.... They didn't show up until 7:30 pm. We again turned the tech away, as we weren't going to have tech in our attic until midnight. We are furious with AC Warehouse and would recommend that anyone considering using them, RUN THE OTHER DIRECTION, and find another company!!!!! We tried numerous times to speak with the owner of the company. He never responded to any request. AC Warehouse did finally make things "right", and has contacted me on several occasions asking me to remove any negative reviews from the internet. I told him he had 3 options.... 1) Reimburse us the $6,000 we paid for the unit. 2) Wait 2 years - the amount of time it took them to correct the problem. or 3) Leave me alone. I haven't heard from them since. Seriously - choose another company.

Great. Arrived as scheduled and completed the work neatly and timely. Good job at a fair price. I am well satisfied.

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It was marginal. I would recommend a different company, do not use them. There are many reasons, they are just no good as far as I'm concerned. I asked for the owner to come out and it is a long story and he refused to come out and sent others out who acted like they knew what they were doing and didn't. I had a new system to another new system. That's why I have a credibility problem.

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Everything went well except for the fact that after the repair I checked online for the cost of a replacement capacitor and it was only $17....not the $173 AC Warehouse charged me. Again this was in addition to the $159 service/labor charge.  I'm all in favor of companies making a profit but charging $156 more for a replacement part is ridiculous.  I'll never call them again.

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The office called an hour before, and the serviceman called a half hour later to say he was on his way.  He arrived within the appointment time and was very personable and efficient.  He checked out the unit inside and outside.  I was very pleased with the work done and will use this company again.

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We called them about a poor inspection by another company and they were excellent. They inspected our unit and everything was fine.

The work they did was timely and I have no complaints. They have a scheduler and they call before they come. It's very efficient.

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