"Dear Mr [Member Name Removed] We have reviewed the inspection report and your review of our product and services. Your inspection was completed 3 month prior to you moving into the house. You first note that the baseboard was missing in the master bedroom and kitchen. Baseboard is a cosmetic item and at the time of the inspection, the home was occupied. We do not comment on items that are not present unless they have a functional process. In your inspection report on page 14, it was noted that there was low flow on in the master bathroom at the sink. The toilets were all check during the inspection for tightness and function and there were not issues at the time of the inspection. The water heater was installed in 2015. We were not able to see the bottom of the water heater at the time of the inspection as it was surrounded by the contents of the room where it is installed. The stove top tested properly and the garage door keypad is not part of the home inspection. You were provided with a 90 day warranty with your inspection. Feel free to contact them to file a claim."

"Dear Mr. [Member Name Removed]: This inspection was completed on 12/6/2012. When I reviewed your report following this review, it was noted that there were multiple issues found with the pool system and we recommended that you have the pool evaluated by a licensed pool contractor. Regarding a window in leak in the upstairs bedroom, we were never made aware that the problem existed. We would have been happy to address this issue with either own of our contractors or through the warranty problem that was in place at the time of the inspection. We also noted in the photos that the property was furnished at the time of the inspection. Some of the rooms had furniture in front of the windows at the time of the inspection. Regarding the pool inspection, it is explained while scheduling the inspection, that the pool inspection is a visual inspection and we never indicate that leak tests are performed. If you will also note on page 14 of the report where the backflow system for the pool is noted, there is a leak noted. There were also other issues noted on the pool section of the report including that pumps and blowers for the spa where not operational at the time of the inspection. This is also the first time that we ever knew that there were issues with the inspection. You were provided with a detailed 57 page home inspection report with 3 pages of found defects. If we were notified within a reasonable period of time, we may have been able to address the issues. If you wish to stop the Recall Reports, please feel free to contact them and discontinue them but this is a safety report for you and your family to prevent any recalled concerns."

"We are sorry that you were not satisfied with our inspection services. You received your 25 page home inspection report and contacted us regarding several issues that you were concerned. Those concerns were addressed by myself as the general manager and my inspector James who performed the inspection. The issues that you contacted us about were items that we would not have been able to address as they were not visible at the time of the home inspection. If you had requested that we come back out to the property to look at the new issues we would have been happy to do so. We also provided you with varies 90 day warranties which are still in effect from the date of the inspection. Mark Wahl, General Mgr."

"Thank you for taking the time to provide us with a review of our services. At the time of the home inspection, you were advised that we do not inspection whole house generators as it is considered outside the normal course and scope of a home inspection and we discussed this again when we spoke several days after the home inspection. We also explained to you that you would be received a call from our concierge department to help you set up your accounts including telephone, electric, cable, water and anything else related to the house. This is all included free of charge to our clients as a convenience, not anything else. Thank you again for using Angie's List."