I found Palm Beach Pool Doc through Angies list. Adam and his team are awesome! Over the past several months of service, Adam has been helping me get the attached spa up to working condition after being neglected for several years. He is extremely knowledgeable and prices are very fair against his competition. I will continue to use Adam for all my pool needs as he always responds to my texts and does a great job!
Description of Work: Clean/maintain pool on weekly basis perform rehab of attached spa that has not worked since move in
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from Palm Beach Pool Doctor Inc.
Thank you very much for your review. You have a situation with your pool where you are running on only well water for your home. This can be tricky with pool service. The well water is pumping a lot of metals into the pool this causes staining of the walls and destroys paper cartridge filters very quickly. It also introduces a lot of fertilizer from agricultural runoff into the pool which can cause algae blooms. As we see these phosphate levels rise and affect the chemistry we can knock them back with phosphate treatment which keeps the algae blooms in check with only normal pool chemistry so you can enjoy the pool without burning eyes and itching skin. Not shocking the pool all the time is the key to allowing your pool equipment and plaster to last a very long time. Enjoy your pool this summer.
BRIAN B.
01/2016
5.0
pool cleaners
+ -1 more
I had a clogged mainline as well as a high phosphate content in the pool. As always, Pool Doctor is amazing!! He always teaches me something new about how to maintain my own pool when he comes out.
Description of Work: Cleared mainline and added phosphate remover to the pool
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Palm Beach Pool Doctor Inc.
Thank you very much for your review. When you take care of your own pool I know it's hard to do everything all the time especially when you work. I am here for you for repairs or service when you Need me. I am only a phone call away.
Jaime R.
01/2016
5.0
pool cleaners
+ -1 more
The service provided was an excellent referral. Much appreciated.
Description of Work: I called for an estimate on my broken hot tub. It is a stand alone hot tub and Adam was very honest by saying that he didn't work with these kind of hot tubs. He gave me a lot of information including the name and phone number of a specialist. When I called the recommended fellow telling it was Adam who recommended him, he immediately scheduled a same day check up. Adam clearly went out of the way to help me out, so I'm doing the same. Now I know why this Palm Beach Pool Doctor gets so many good reviews!
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Palm Beach Pool Doctor Inc.
I apologize but there are some things that I do not do either because I am not licensed properly or because it would be cheaper for someone else I can refer you to who does that as a specialty. In this case working with aboveground self-contained fiberglass spas is tricky. Evaluating all the repairs needed to be done and coming up with a price at the end you may find it is smarter to just buy a new aboveground fiberglass one piece spa. Thank you for your rating.
Kathryn E.
01/2016
5.0
pool cleaners
+ -1 more
Adam the owner has been great. He has replaced the pool heater & made other repairs. He has even gone over & opened the gate for the landscaper before we moved in. We live out of state. He is honest & hardworking.
Description of Work: Monthly service is $75. Pool is cleaned weekly & serviced at my home in Boynton Beach, FL.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from Palm Beach Pool Doctor Inc.
Thank you very much for your review. Happy holidays.
Jenna D.
12/2015
5.0
pool cleaners
+ -1 more
He was very friendly and willing to explain my entire pool system and what services he would give my pool weekly. He also was very helpful and willing to stop by the house several times for extra teaching and services.
Description of Work: Pool service and teaching
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Response from Palm Beach Pool Doctor Inc.
Thanks for the great review. Pools are maintenance items. When you own a home with a pool expect to have to repair and replace machinery and filters as they go bad. If you ever need me in the future I am in your neighborhood. I also know licensed contractors to help with any renovation that is needed.
Elizabeth G.
11/2015
5.0
pool cleaners
+ -1 more
Adam is great! Easy to talk to and he knows his stuff. He has been cleaning the pool at our house for over a year. He also changed out our broken pool pump and switched out our unsafe drain covers at the bottom of the pool. Pool is always clean.
Description of Work: We have weekly pool cleaning services
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Response from Palm Beach Pool Doctor Inc.
Thanks for the review. I have enjoyed servicing your pool. I am glad everything is working out for you in your new home. Happy holidays.
Sonja C.
11/2015
1.0
pool cleaners
+ -1 more
Not well. Don't think he knows what he is doing. I am sure 3 weeks is plenty time to fix the problems....after he was done, we paid him for the month, even though he only worked 3 weeks. We paid him for extra chemicals that didn't work, and we continue getting billed from him. Not happy with his service at all.
Description of Work: Attempted to clean our pool. Had 3 weeks to solve it, and he couldn't do it. The pool was murky and foggy every day, and finally, it turned green with algae.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$100
Response from Palm Beach Pool Doctor Inc.
This review is not from [Member Name Removed]. This is from the husband [Member Name Removed]. We met a little over a month ago and he explained to me that he fired his last company. I asked why. He said and I quote "the guy does not know what he is doing". Apparently I am just the next person in a long line of people the does not know what he is doing. As always I try to get some background on the pool and the issues. The husband [Member Name Removed] explained to me he was taking care of the pool for more than 15 years. He got new plaster put in 2 months ago approximately and ever since it has been cloudy. He said that the company that was cleaning the pool put some chemicals in and nothing was working. Without history with the pool, I explained to him, I am going to have a hard time figuring out what chemicals the other pool company put in and I do not know if they fired up the new plaster properly. He became agitated and neurotic and told me he knows about pools and he has no idea what chemicals were put in the pool and he does not want me to put any chemicals in the pool. I told him "we can stop this right now because without any history I am only going to be guessing about the problems and solutions". It is like when you go to a new doctor and this doctor has no history with you and you say I have pain here and you did not fix it in 3 weeks I need a new doctor, oh yea by the way I am not going to pay you. He said he would give me a chance to fix the problems. After continuing to come back the next week he tells me the company that put in the plaster went out of the area or out of business and told him its normal for the water to be cloudy for a month or so. he also told me they never put any chemicals in the pool to fire up the plaster as far as he knows. I work for pool builders and the most important time in the life of the pool plaster is the first 2 weeks, and the following month. If large amounts of acid and chlorine are not put in the pool the plaster will bleed out into the water because it has not cured. So I put this on my list. I acid washed the salt cell on the first visit and came back the next visit to find the salt cell was not functioning correctly, it was not reading the salt level correctly. The company before me, or the homeowner, loaded the salt and it was way above the normal level which can cause the cell not to produce chlorine. Not only that but all the salt in the water can cause cloudiness. I also determined that in Wellington there is a lot of phosphorous and metals in the well water and city water. He would not tell me which water he used to fill the pool after the plaster was put in. A metal removal and phosphate removal was recommended to him by me. After explaining the salt cell, the plaster, the metals, and the phosphates to the homeowner he explained again that he did not want me to put chemicals in the pool but he wanted the pool water to be clear. After 2 weeks I figured all these things out and I said you can fix it your self or I can try. He said fix it. I tried to lower the pH to help the plaster cure which normally takes a month. I did not get a chance to purchase a new salt cell he did not give me the go ahead. I put a natural product to remove metals from the water and improve clarity. I put phosphate remover in the pool which clouds up at first then clears itself into the filter and is rinsed out. All the chemicals were natural and help to clarify the water by removing things and putting them into the pool filter. I get a call 2 days later he is going neurotic about the pool filter so I change around my whole schedule for the net day to go out and hold his hand on the 3rd visit. I rinse the filter and he is now agitated and neurotic again. I explained this is normal and it will take time to clear. On the 4th visit which was the 3rd week the plaster is still bleeding out and there is a little phosphate remover kicking around and he is telling me his wife is going to divorce him if he does not get the pool beautiful. I met her on the 2nd visit and she pleaded with him to allow me time to fix the pool. I have come to the conclusion that he worked on getting the cheapest price for the plaster. They did a bad job and did not fire up the plaster. The well water he used to fill the pool was contaminated with metals and phosphorous. I think he was taking care of the pool himself and put too much salt in the pool. Maybe the plaster company told him to fire it up and he did not. There were too many unanswered questions with this customer. I try the best I can to help everyone but I need information sometimes to figure things out. Oh by the way he is trying to get out of paying me even though he demanded so much of my time.
Robert S.
10/2015
5.0
pool cleaners
+ -1 more
Did A fantastic job. Will definitely use again!!
Description of Work: But in a new pool pump
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$310
Response from Palm Beach Pool Doctor Inc.
Thank you very much for your review I'm glad everything worked out if you ever need anything in the future please don't hesitate to call me. Happy holidays.
Sharon R.
10/2015
5.0
pool cleaners
+ -1 more
They come out and really care about our pool. The people Adam hires are solid, reliable chaps who work to do the best job they can. Adam prides himself on customer service and it shows both in the quality of the service we receive and in the character of people he hires.
Description of Work: Adam runs a company that takes after its owner - THEY CARE! Amazing service. They come every single week like clockwork and properly tend to our pool. Sounds easy right? Amazing how many pool service companies we tried before we found Adam's company. Great team.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from Palm Beach Pool Doctor Inc.
Thank you very much for your rating I appreciate your business. Have a happy holiday season.
Mark C.
10/2015
5.0
pool cleaners
+ -1 more
Do not use anyone else for your pool service!! We have used 3 companies over the past 12mths. During that time we have had our pool GREEN and have had the gate left open and our dogs were found running the neighborhood. Everyone promises you everything initially and then lets you down. Our pool has never looked better. Its not only blue but the pool gets brushed every time and the filter is washed out. We never have to wonder if the pool guy came by as the pool is left immaculate. Fantastic Company and would recommend them to anyone fed up with poor service! Thank you!!!
Description of Work: Adam came by and recommended that we use a chemical initially to clean up the pool. The previous company had let things go and the chemical cleaned things up nicely. He assigned our pool to one of his new tech's and we receive weekly service for $40. He also made a few recommendations on how to keep the pool in good shape.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Response from Palm Beach Pool Doctor Inc.
Thank you very much for your review. I hope everything is well and remember I am only a phone call away. Happy Holiday's.
Philip D.
09/2015
5.0
pool cleaners
+ -1 more
I will know better next week. I'm presently out of state and a neighbor called to tell me the pump was runing all day and night.
Description of Work: He replaced non-working pool pump timer.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Palm Beach Pool Doctor Inc.
The house you bought really needs work. The pool is on the right path now and should clear once we replace the pump. The acid wash revealed the plaster is in great shape. Now we need to get you swimming before it becomes to cold in the winter. Happy Holiday's.
Alison A.
09/2015
5.0
pool cleaners
+ -1 more
Palm Beach Pool Doctor Inc. is a small business, something I like. The owner, Adam, was extremely attentive to problems that arose after I had bought the house and moved in. The former owner was a DIY so I had to start from the beginning to find someone who would help me since I knew nothing about chlorine pools. My first call to Palm Beach Pool Doctor was to come and adjust the chemicals after very heavy rains during that week (the pool was beginning to show signs of yellowing.) Adam came the next day. He adjusted chemicals and thoroughly cleaned the pool, noting several other issues. We then mutually agreed on a monthly serviced ( $100 per month for weekly visits to keep the pool sparkling.) In additionr, it took several days for me to notice that the pool pump was not shutting down at night. I checked the timer and everything looked ok, until the next day I saw the timer hadn't moved. I immediately called Adam again and he came out several days later and replaced the timer,. ($180). I think this company is going to be just great for me as I move forward with moving to this area. Thank you, Adam, for your help and I look forward to a a long business relationships!
Description of Work: Adam was asked to help with my pool at a house I just purchased.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Palm Beach Pool Doctor Inc.
Let me know if you see anything funny. I know you have your hands full on the inside of the house, its a fixer upper. I am only a phone call away. Happy Holiday's.
Michelle E.
08/2015
1.0
pool cleaners
+ -1 more
I have never before known an Angie's list provider to purposely insult customers. This provider slips extra charges onto the bill and will go weeks without cleaning your pool if they choose to come by in bad weather. I took care of my pool for years with no problems, but due to back problems and stressful life events, along with a broken vacuum hose, I lost control in the heat and the pool got very green. I decided that since the back problems seemed to be sticking around it would be time to start having monthly pool service. I called around for bids on either just fixing the problem or doing it and providing monthly service. Adam's offer was unbelievably inexpensive. He said he had a chemical that could fix it right away for $40 and then it would be $70 for monthly service. I was very impressed that he had me email our agreed terms so there would be no confusion about the terms. The email I sent said this: "t was a pleasure speaking to you. I am very impressed by your positive Angie's list reviews and hope to add to them. As we discussed my pool is quite green and the bottoms needs a great vaccuuming. Walls are still fairly clean and water otherwise clear. You suggested we will need a phosphate treatment for $40 (possibly less a $4 angie's list coupon) and will commence monthly service at $70 a month (or up to $75 if it is a problem pool). You said you could get started tomorrow. I waited all day for him to come, then he showed up as it was getting dark and starting to storm. Since the weather was bad he did not clean out my filter and just threw the chemicals in and left. He told me I should leave the filter running overnight. That evening I was concerned to see that the filter was so clogged that the pool was completely stalled out. With a bad back I did not really want to keep cleaning the filter out myself but since he would not come back for over a week, I was left (with his knowledge) to keep cleaning out the sludge caused by the chemicals he put in the pool. I will say that the chemicals worked very well, and I highly recommend whatever he uses for green and other algae problems that was very impressive. I was stunned to receive a bill for charges that we had not agreed to but he did agree to postpone the charges he had not warned me about. They cleaned the pool exactly twice. then the guy showed up a day early in bad weather and left me a note saying he could not clean the pool because of the bad weather which is understandable. However, when I emailed him on the 31st to say it had now been almost two weeks since the pool was clean and it looks very bad, Adam responded by insulting me and refusing to come back and clean before I paid for the next calendar month.
Description of Work: Returned pool from green to clear and agreed to provide monthly service.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0
$110
Response from Palm Beach Pool Doctor Inc.
This is an interesting review. My response will be the same here on Angie's List as it was on the emails you sent me. When I saw your pool and pool area I knew what the problems were, neglect. The backyard was littered with empty acid bottles, empty chlorine jugs, empty shock and algaecide packets, and lots of broken furniture and pool equipment. The landscaping was overgrown and the pool was solid green, I could not see the bottom. Because you are an Angie's List member I gave you a fantastic price to clear the pool and included the 1 week in July (the first week service) and the month of August. The total came to under $150. This is an incredible price. I have been doing this for 9 years and no one does this kind of work for less than $200. Usually pool companies charge $200 only to clear the pool without the monthly service included. I could not vacuum the pool because I might break my vacuum on whatever is in the bottom of the pool that I could not see. The chemical that I put in the pool I told you would jam up the filter and I explained at great length that I do this treatment in a lot of pools and I will be back on the next week’s visit to rinse the filter. Why you chose to first of all turn off the pump, complain it was not working, then rinse the filter yourself I do not understand. Let’s get on to the truly baffling part of this review. If you were taking care of your pool you would know that you use chemicals to maintain the pool. These chemicals cost money. Why would you think that I would not charge you for normal chemicals that belong in the pool that are not there which is why your pool was a nightmare in the first place. We discussed that if your pool was a problem pool it would be $75 a month not $70. Guess what with the backyard in a terrible state it was a problem pool. So you argued with me about the already normal prices for service and normal chemicals that go in the pool and it had only been 3 weeks that I had been doing the service. You are unreasonable in what you expect from a company doing work for you. You got discount after discount and still you want more. So let’s recap this review. You were unhappy with the work -I cleared the pool in 1 week. You were unhappy with the prices-I gave you discount after discount. When it was raining and lightning you demanded that we vacuum the pool which could be fatal to me or my technicians. Is there anything else, oh yes the last week I put up with your complaints there was a hurricane in the Caribbean and it was predicted to hit us. My company does 240 pools each week and everyone except you had no complaints about us servicing the pool in the rain all week and leaving door hangers to the effect that we will vacuum next week. Now why would I cancel your pool service? You are a fantastic customer; I wish I had more customers like you that would put me out of business. My final answer to you was why did you not buy the Angie's list coupon for $39? I could have analyzed the problems in your pool and given you the information to fix it yourself if you could not afford my services. You said to me why you are insulting me. Then you threatened me with a bad Angie's list review if I did not give you your money back. Then you threatened me with a bad Better Business Bureau review as well. Then in your last email to me you threatened me with breach of contract and that you are going to sue me. Remember I serviced the pool 1 time in July, 4 times in August, put a lot of chemicals in the pool that were not there and are necessary, did a chemical treatment and cleared the pool in 1 week. I charged you $126 for everything and you want your money back because we did not vacuum during a hurricane scare. You are out of your mind and I feel bad for anyone who tries to work for you because they will put up with a lot of complaining even though they are doing a great job, and they will make no money and got out of business.
Ankush B.
08/2015
5.0
pool cleaners
+ -1 more
The pool had not been maintained by the previous owner for a few months so it was completely green with algae. Adam (the owner) came out himself, put in shock treatment, cleaned the filter, scrubbed down the pool & spa walls and floor, and then showed me what to do over the next few days. Even when I had questions later, he was readily available and professional when I called him. Great service.
Description of Work: showed me how to maintain the pool and then cleaned the pool
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$72
Response from Palm Beach Pool Doctor Inc.
If you ever need a pool service for monthly maintenance let me know. Thanks for the rating.
Kathryn E.
08/2015
5.0
pool cleaners
+ -1 more
He is great and takes care of pool and let's himself in.
Description of Work: Replaced pool heater ($3,000), a 4-way switch box for the booster pump ($400) and he also replaced the booster pump ($550) itself . This is also a monthly pool service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Response from Palm Beach Pool Doctor Inc.
If you need me I am only a phone call away. Thanks for the rating.
Sandra N.
07/2015
5.0
pool cleaners
+ -1 more
Beyond the initial diagnosis service call, I hired him to fix air leaks caused by plumbing & valve issues.
Description of Work: The Pool Doctor was very helpful in diagnosing problems and recommending corrective actions & cost options. He was very punctual on all his visits and was very professional. Additionally he was very informative about techniques to keep the pool chemistry in perfect balance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Palm Beach Pool Doctor Inc.
Thank you very much for your rating, enjoy the pool.
Judith S.
06/2015
5.0
pool cleaners
+ -1 more
I am very happy with Adam. I have not had any problem with anything since he took over.
Description of Work: I had another pool man for 17 years. Black Algae was in the pool. Other guy could not get out the algae. Friend recommended Adam Armstrong the pool doctor. He is professional and wonderful and got pool perfectly clean,
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Response from Palm Beach Pool Doctor Inc.
Black algae is the hardest form of algae to get rid of. You can suppress it with phosphate removal treatments. Shocking a pool is the worst thing you can do. Unfortunately most companies do not understand this. Thanks for the rating. Enjoy the pool.
gloria H.
06/2015
5.0
pool cleaners
+ -1 more
Call Mr. Armstrong monday late, came tuesday. Did demolition and removal. Thats new pump, good warranty, re-plumbed. Working great.
Description of Work: Removed old heat pump. Re-plumbed and installed new heat pump.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$2,800
Response from Palm Beach Pool Doctor Inc.
Thank you very much for your review.
Beth G.
06/2015
5.0
pool cleaners
+ -1 more
Adam is prompt, conscientious and thorough. If an issue arises he takes care of it. Adam does not nickel and dime the customer.
Description of Work: Total pool care and cleaning, chemicals, etc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from Palm Beach Pool Doctor Inc.
Thank you very much for your review.
Elaine S.
06/2015
5.0
pool cleaners
+ -1 more
They are extremely friendly and are always sensitive to my budget needs which is always a bonus working with any contractor.
Description of Work: Palm Beach Pool Doctor of Boynton Beach services my pool. They are always on time every Tuesday and if I have any other extra needs those are completed as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Response from Palm Beach Pool Doctor Inc.
Thank you very much for your review. Please enjoy the pool.
Brandon T.
05/2015
5.0
pool cleaners
+ -1 more
Having dealt with lots of various contractors in the area, Adam was in the top 5% of all professionals I've dealt with. I called him late on a Friday, not expecting him to answer, but just to leave a message. He called back first thing in the morning on Saturday, asked the questions (answered some that I had), and was out at the property shocking the pool back the next Monday. He called while he was there to let us know what issues he saw and what needed to be done on our end. He went out a few days later to fix the plumbing. We arrived in town that afternoon and the pool was already 1000x better than it was after two supposed treatments from the previous pool company we had tried to hire that said we needed to drain the pool, acid wash it, and argued that it hadn't been maintained in 6+ months (it was less than 1 month because the tenant didn't take care of the last month of his lease). His rates were very reasonable. He's punctual, professional, and easy to work with. I highly recommend Adam... Great job so far and looking forward to him maintaining the pool moving forward.
Description of Work: Brought pool back from green, fixed pool plumbing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Palm Beach Pool Doctor Inc.
Thanks for the great review and I wish the best of luck in the rehab of this home. I am available if you purchase other homes in Palm Beach.
BROOKE M.
05/2015
5.0
pool cleaners
+ -1 more
I got some of his business cards and will be passing them out to anyone looking for a pool service in Palm Beach county!!
Description of Work: I own an Lawn care company called Elite Cuts Landscaping. I was servicing a clients property when Mr. Armstrong showed up. The client we service does not have a gate or guard around his pool and a LOT of debris gets in his pool. Usually we have to clean it out. I went up to Mr. Armstrong and he said it was no problem and that he understands. Very professional, courteous and would highly recommend to any and all persons looking for a pool company.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Response from Palm Beach Pool Doctor Inc.
Thank you very much for your review I wish you the best of luck in your business if I can help in any way let me know.
Cathleen T.
04/2015
5.0
pool cleaners
+ -1 more
Very satisfied with the reliability, cleanliness, price, and care and maintenance given on my pool. Would recommend to anyone.
Description of Work: Adam is by far the most thorough and professional pool service I have come across since owning my home these last 8 years. And I have been through a few!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from Palm Beach Pool Doctor Inc.
Thank you so much for your rating. You have a gas heater that needs repair. I have a referral to give you if your air conditioning company does not want to work on the repairs. Heaters are tricky because when they get old repairing one part may lead to the discovery that other parts are bad. Then you realize you have spent enough money on repairs that you could have bought a new more efficient one. It is better to use someone who has the time and resources to repair heaters you get a better price for repair. I will take a look at your salt system as we are going into summer. Thanks again for the rating. Enjoy the pool.
JESUS F.
04/2015
3.0
pool cleaners
+ -1 more
I had made an appointment with Adam a day or two prior to his actually having been at the house. He didn't show up, so i gave him a call. He was confused as to who I was and thought that he had already taken care of my pool. I clarified the situation for him and he realized that he had not in fact done so. I had mentioned to him in our initial conversation that I wanted him to take a look at two particular problems while he was here and they had to do with the leaking pipe that I mentioned earlier and a general inspection of my pool heater. To his credit he did say that he really doesn't deal with heaters but that he could refer me to someone, should i so choose. The leaking pipe was something that he said he could take care of but did not mention to me that would be extra until he was already here at the house. I paid him because I'd rather the matter be resolved than not. When he rescheduled me, he put me in at the end of the day and it just seemed like he was in a real hurry to be done with everything. The cleaning out of the trap by the pool did not happen but the trap on the one pump that was leaking was. Overall, I can't say that I'm impressed and I get that it's a $39.00 Angie's List "deal" but I just wasn't impressed.
Description of Work: Washed out my filter with a hose and repaired a leaking pipe that was on one of my pool pumps.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0
$39
Response from Palm Beach Pool Doctor Inc.
Wow. This is the problem with purchasing the coupon, you actually have to read the coupon before you buy it. The coupon that is available is a request for me to come out and check out your pool equipment. While I am talking to you about what I see happening with the pool equipment I am supposed to rinse the filter, empty the baskets, lubricate parts that need lubrication, and give you a rundown of the chemicals that are necessary for proper weekly pool service. This I did for you gladly as you purchased the coupon. I saw that there was a code on your heater that could be called in to Hayward to find out what is needed for repairs. I offered to give you someone that repairs heaters as this is something that takes a lot of time and resources and you would get a better price from him because he specifically does this. Repairs are not included in the coupon. When we talked you asked me to do an on the spot repair in the plumbing, I did this at a reduced rate because you are an Angie's List member and you purchased a coupon. When you purchased the coupon I received an alert and responded that day asking you for a confirmation of the time and date. I got no response for a week. At that time I received an email from an Angie's List operator that you did not get a response from me. Clearly the response is documented on the Angie's List site. After tracking you down you said you were only available later in the afternoon. I did my bet to accommodate you, I am sorry that is not enough. I apologize for the multiple misunderstandings and we are both to blame. I do not think your rating is just or fair but I thank you anyway.
SHARON B.
04/2015
5.0
pool cleaners
+ -1 more
He is very efficent, very outgoing and one can get right away he knows what he is talking about. We really enjoyed his visit and his subsequent visits since.
Description of Work: Provider came out and serviced pool and gave us some good advice on what to do ourselves. We hired him permanently to come out every 2 weeks to check pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Response from Palm Beach Pool Doctor Inc.
I hope you are out enjoying your pool right now. When you decide to let me do full service for you in the future instead of just adding chemicals I am here for you. Thank you very much for your rating.
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Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation
FAQ
Palm Beach Pool Doctor Inc. is currently rated 4.7 overall out of 5.
Sunday: 10:00 AM - 5:00 PM
Monday: 10:00 AM - 5:00 PM
Tuesday: 10:00 AM - 5:00 PM
Wednesday: 10:00 AM - 5:00 PM
Thursday: 10:00 AM - 5:00 PM
Friday: 10:00 AM - 5:00 PM
Saturday: 10:00 AM - 5:00 PM
Palm Beach Pool Doctor Inc. accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Palm Beach Pool Doctor Inc. offers free project estimates.
Yes, Palm Beach Pool Doctor Inc. offers eco-friendly accreditations.
No, Palm Beach Pool Doctor Inc. does not offer a senior discount.
No, Palm Beach Pool Doctor Inc. does not offer emergency services.
No, Palm Beach Pool Doctor Inc. does not offer warranties.
Palm Beach Pool Doctor Inc. offers the following services: All pool services
One piece fiberglass, self contained, above ground spas/Jacuzzis.