Floor and Decor
About us
We are 33 stores located national with our showrooms as large as 100,000 sqft, we stock our materials on our site, great for builders gereral contractors and DIY clients.
Services we offer
Largest supplier of hard surfaces, ceramic tile, glass tile, granite tile, kitchen cabinets & pre-fab countertops ), marble, mosiacs, pavers, porclain tile, slate, stone, supplier of ( wood
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 14% | ||
| 0% | ||
| 14% | ||
| 0% |
This is a typical warehouse store. Nothing fancy. Bare bones.
When we first came in we asked a cashier for directions to a certain department. She pointed to the signs on the ceiling and acted like we were stupid for not seeing them. This was our first time in the store and we did not know the layout.
We went to the section we were interested in and I was approached by a sales rep. She seemed distracted and contradicted the information that we had found on line. (Trust me when I say my husband knows how to do accurate research.). When we questioned her information she said "We sell a lot of this stuff and people would not buy it if is wasn't good." Very rude.
The two other sales people we spoke to were much nicer. Although, we spoke to 3 people about the same product and got 3 different answers. So training is a problem with this store.
We found a product that we liked and were directed to the "installation department". This department consisted of two men sitting at a card table and talking on their cell phones. From the moment we sat down they tried to up sale us. When I mentioned to one man that his partner talking on the phone was very confusing for me, we were the ones who had to stop our conversation until the other guy finished his call. Honestly, he was on his cell phone, he could have gotten up.
We bought a sample of a product we are considering and left. When we got in the car my husband and I turned to each other and said "No way."
If you know what you want, they do have very good prices. But anything more than going in, filling up a shopping cart and leaving is a disaster.
We will not be back.
Management responded well to my inquiries, and notified me as soon as it arrived.
Licensing
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