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Direct Air Conditioning & Refrigeration

4.6(
156
)
Electric Boiler or Radiator Heating System - Install - For Business, Electric Boiler or Radiator Heating System - Repair, Electric Boiler or Radiator Heating System - Repair - For Business,

About us

****LOCATION CLOSED*** WE ARE STILL SERVICING CUSTOMERS THAT ARE STILL UNDER LABOR CONTRACT

Business highlights

Emergency services offered
30 years of experience

Services we offer

Air Conditioning Maintenance, Duct Cleaning, Duct Work, Indoor Air Quality, Installations, Repairs

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.6156 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
4%
3
6%
2
3%
1
4%
Write a review
Showing 1-25 of 156 reviews
Eric L.
Apr 2018
5.0
Yes, I recommend this pro
$3,500
Direct Air took care of everything without a hitch. I would recommend them to anyone who were looking for an good AC Company.
Response from Direct Air Conditioning & Refrigeration

"Thank you for your feedback, let us know if there is anything that we can do for you. Thanks again"

Dragana C.
Apr 2018
1.0
They replaced the whole unit, but unit kept freezing and they had to come back numerous time to figure out what was wrong. A year later I had problem where unit would not cool they again came back few times to tell me that freon was low and they charged me for it, but that did not fix the problem. It turn out to be thermostat wasn't working right. They wanted to charge me $250 to replace thermostat that was still under warranty, and owner of the company was rude when I pointed out that they charged me for freon that did not fix the problem now they wanted to charge me more money for something that was under warranty. Hence to say I replaced the thermostat on my own and I will be looking for new a/c company.
Mike N.
Dec 2017
1.0
$800
Because the company was well rated on Angie's list I called them in June of 2017, for a maintenance check-up on my A/C-Heating unit. A company representative promptly arrived and advised me the coils on my A/C unit needed cleaning and they recommended all vents be cleaned. Approximately eight hundred dollars later I was told the unit was in good working order and should last, with annual maintenance, for many years. December 2017 was the first time I needed to use the heating function. The fan worked but no heat came out of the unit. I called the company and explained to them that they had told me the unit was functioning properly in June but the first time I tried to use the heating part of the system no heat came out. I was told they no longer worked in my area. They certainly worked in my area in June but in December when I requested they return to fix something they had missed (my heating system not working) they no longer could drive to my location. They may no longer work in my area but without doubt they should have found a way to correct what they missed when they worked on my unit. Very unprofessional.
Margarita S.
Oct 2017
5.0
Yes, I recommend this pro
very good, they took time to explain issues on A/C
Janice J.
Oct 2017
5.0
Yes, I recommend this pro
$320
I would definitely use them again. He was on time, a young kid but very mature. On time, actually a little ahead of time. They came when they said they would. He even called when he was on his way. He arrived, did his job and he was very professional. The quality of the service was good. He explained everything.
Response from Direct Air Conditioning & Refrigeration

"Thank you for your feedback, let us know if there is anything that we can do for you. Thanks again"

OLIVIA M.
Sep 2017
5.0
Yes, I recommend this pro
Juan came out and looked at my very old system. He was the only person from a company that came out and took sometime with me. He went through everything and explained everything. A week or less, the company came out and installed the new unit. The gentlemen who came out to install the unit were extremely professional. They were in and out in the four hours that I was told. The unit is still running great and I am beyond happy with it. The only thing I would have liked to have had a follow up call to see how the unit is running. Other than that, they did an amazing job!
Response from Direct Air Conditioning & Refrigeration

"Thank you for your feedback, let us know if there is anything that we can do for you. Thanks again"

Ray B.
Aug 2017
5.0
Yes, I recommend this pro
Exactly as they said it would; top notch work by their guys.
Response from Direct Air Conditioning & Refrigeration

"Thank you for your feedback Mr [Member Name Removed], enjoy your new equipment and let us know if there is anything that we can do for you."

Curtis M.
Aug 2017
5.0
Yes, I recommend this pro
$900
Very pleased with the service and professionalism of the service crew
Response from Direct Air Conditioning & Refrigeration

"Thank you for your feedback, please let us know if there is anything that we can do for you."

Christopher W.
Aug 2017
5.0
Yes, I recommend this pro
$1,350
Excellent, Ivan was informative and professional along with Keven.
Response from Direct Air Conditioning & Refrigeration

"Thank you for your feedback, please let us know if there is anything that we can do for you."

Ed K.
Jul 2017
5.0
Yes, I recommend this pro
$1,100
Great. Juan was great
Response from Direct Air Conditioning & Refrigeration

"Thank you for your feedback, let us know if there is anything that we can do for you. Thanks again"

Brendan M.
Jul 2017
5.0
Yes, I recommend this pro
$720
Juan showed up early which was great- her performed a comprehensive check of my AC system and made recommendations and provided tips for upkeep. As a first time home owner, this was above and beyond what i had expected. The information provided will help me avoid having to spend more $ down the road on maintenance and up keep of my system
Response from Direct Air Conditioning & Refrigeration

"Thank you for your feedback, let us know if there is anything that we can do for you. Thanks again"

David M.
Jun 2017
5.0
Yes, I recommend this pro
$350
Great they replace some parts and flushed the system
Response from Direct Air Conditioning & Refrigeration

"Thank you for your feedback, let us know if there is anything that we can do for you. Thanks again."

Larry C.
Jun 2017
5.0
Yes, I recommend this pro
$5,000
Excellent from start to finish. Manny was fantastic. He was honest and trustworthy with his opinion and evaluation. I had 3-4 quotes and his offer of product and service was by far the best. Jorge the office administrator was fantastic. He facilitated the coordination of the installation according to my work schedule. His people showed up on time and were very professional. Technicians Kevin and Juan are very skilled and knowledgeable. Took the time to answer all my question. i highly recommend this company. i use Angieslist all the time as my first source of reviews and I happy that I chose Direct Air.
Response from Direct Air Conditioning & Refrigeration

"Thank you for your feedback, please let us know if there is anything that we can do for you."

Rebecca B.
May 2017
5.0
Yes, I recommend this pro
Juan was very polite, punctual, and professional. Completed the job on time.
Response from Direct Air Conditioning & Refrigeration

"Thank you for your feedback, please let us know if there is anything that we can do for you."

Cynthia W.
May 2017
3.0
$210
I purchased this deal because we are just finishing with a home remodeling project and we wanted to get the dust out of the ducts. We sell Angie's List deals for our company, so I know after a purchase the business gets an email notifying them of the purchase and the business is encouraged to call the customer and schedule an appointment. I waited a few days and after not hearing anything I called the company myself to schedule my appointment. The young man that came out was very nice. He had great manners and went to work right away. He noticed that there was crushed and separated duct work in the attic and that the coils were dirty, which I appreciated very much. I had thought that something was going on as the back part of the house was feeling warmer. The problem that I had was that I felt that the technician was trying to up sell me, which I did not like. He told me that the duct work could not be repaired, but would have to be replaced. It was to old, etc. My family has been in the home inspection business for a long time, so I know a few things about the mechanics of a home and a few of the things that he told me just didn't ring true. After our appointment I contacted my contractor since the duct work wasn't damaged prior to the project and they replaced the damaged areas with no problem. I think companies with this kind of philosophy is looking for naive customers so that they can run up their bill to recoup the discount that they offered to customers and that doesn't sit right with me.
Cheryl Y.
Mar 2017
5.0
Yes, I recommend this pro
$480
Easily explained all in detail
Response from Direct Air Conditioning & Refrigeration

"Thank you for your feedback, it is appreciated. Please let us know if there is anything that we can do for you."

Bill E.
Mar 2017
5.0
Yes, I recommend this pro
Juan showed up on time with a smile on his face. He was very professional. He spent a good deal of time assessing our needs. He explained everything very thoroughly. He also went out of his way to schedule and perform the repair personally rather than send someone less experienced with our situation. Overall, Juan did a great job! I will update this when the full project is completed.
Response from Direct Air Conditioning & Refrigeration

"Thank you for your feedback, it is appreciated. Please let us know if there is anything that we can do for you."

Ray W.
Mar 2017
5.0
Yes, I recommend this pro
Juan was great. He arrived on time and explained what he was going to do. After he finished, he explained what he did and showed me what was done. He reviewed the costs and asked if I had any questions.
Response from Direct Air Conditioning & Refrigeration

"Thank you for your feedback, it is appreciated. Please let us know if there is anything that we can do for you."

Penny P.
Mar 2017
5.0
Yes, I recommend this pro
unknown
Response from Direct Air Conditioning & Refrigeration

"Thank you for your feedback, it is appreciated. Please let us know if there is anything that we can do for you."

Larry T.
Mar 2017
5.0
Yes, I recommend this pro
very well satisfied with service
Response from Direct Air Conditioning & Refrigeration

"Thank you for your feedback, it is appreciated. Please let us know if there is anything that we can do for you."

Eric L.
Feb 2017
5.0
Yes, I recommend this pro
$5,200
Work was exceptional and George @ direct air was helpful every step of the way.
Response from Direct Air Conditioning & Refrigeration

"Thank you for your feedback it is appreciated."

Anne F.
Dec 2016
5.0
Yes, I recommend this pro
$7,500
Representative showed up on day of call. Examined the system and offered 3 choices of best replacement worker & pep showed up next day, replaced everything is in 5 hrs. Showed all paperwork & how to use. AC is good expression.
Response from Direct Air Conditioning & Refrigeration

"Thank you for your feedback it is appreciated."

Alon A.
Dec 2016
3.0
$575

I called to have service to my air conditioning unit as it stopped working.  The technician diagnosed the problem and called to tell me that I had a leak and it would be $575 to fix the problem.  He could not go up on the roof, he said he was too big to fit through the opening to the roof.  He told me that he would have his colleague go up there once I agreed to them doing the repair.  I asked him to check the date that the unit was installed and he said he checked and the unit was only 4 years old.  I did not feel comfortable with this diagnostic so I told him not to do the job at this time.  I called another air conditioning company and that technician was able to climb on the roof and he diagnosed that the disconnect switch was burnt.  Upon him changing the disconnect switch, the unit worked and does not have a leak.  I called the dispatch person from Direct AC, (George) and explained that they did not diagnose the problem correctly and to refund the $75 that they charged me.  He never got back to me after my calling many times.  I would never use this company again and anyone who uses this company should be very careful as they misdiagnosed the problem and don't even have the decency to call back to discuss this.  These people are not honest.

Response from Direct Air Conditioning & Refrigeration

"We do apologize that our initial technician could not get on to the roof. We did have another tech there immediately. We advised you that your system was low on refrigerant and the steps REQUIRED to have the leak inspected, found and repaired. You declined our services and had another company go out for 2nd opinion. The other company will 100% of the time do whatever it takes to get business from you and simply got your unit working. For how long though?? After reviewing your work order, the disconnect box was working at the time of arrival. If it had not been working, there would have been no way of testing the pressures. The pressures are documented so I find it hard to believe that it was the disconnect box alone. It is not out of the realm of possibility that another company up-sold you on a new disconnect box and simply topped off your refrigerant charge for the same price. It is unlawful to not (at the very least) perform a "sniff" leak test to attempt in finding the leak. We do apologize for any misunderstanding. Note: Homeowner was given a full refund for his service call charge."

Yanluis U.
Dec 2016
5.0
Yes, I recommend this pro
$189
Great service, very profesional.
Response from Direct Air Conditioning & Refrigeration

"Thank you for your feedback, it is really appreciated. Please let us know if there is anything that we can do for you down the road."

Lai Ching L.
Nov 2016
1.0
$180
Terrible terrible. 

Get a second opinion every time.
Response from Direct Air Conditioning & Refrigeration

"This review does not belong to Direct Air conditioning. Several attempts have been made to the homeowner to remove it from our review page and has yet to do so."

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Showing 1-25 of 156

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FAQ

Direct Air Conditioning & Refrigeration is currently rated 4.6 overall out of 5.
Direct Air Conditioning & Refrigeration accepts the following forms of payment: CreditCard
Yes, Direct Air Conditioning & Refrigeration offers free project estimates.
No, Direct Air Conditioning & Refrigeration does not offer eco-friendly accreditations.
No, Direct Air Conditioning & Refrigeration does not offer a senior discount.
Yes, Direct Air Conditioning & Refrigeration offers emergency services.
No, Direct Air Conditioning & Refrigeration does not offer warranties.

Contact Information

3100 S Congress Ave, Ste 7, Boynton Beach, FL 33426

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