Deck & Drive Pavers Inc

I’m extremely disappointed with my experience with Deck and Drive. They were completely irresponsible and deceptive throughout the entire process. For three months, they kept telling me that my permit hadn’t been approved. When I finally called the city myself, I found out that the permit had actually been approved two months ago! When I confronted them about it, they changed their story and blamed the delay on pavers being on back order. This entire project has been a nightmare. Their lack of communication, dishonesty, and failure to take responsibility for their mistakes have made this an incredibly frustrating experience. I would never recommend this company to anyone. If you’re considering hiring them, be prepared for delays, excuses, and a serious lack of professionalism.

The company installed a floor in our patio in May of this year. We were unhappy with the installation and have had representatives from the firm to our home. They were able to replace broken pavers but the only suggestion they could offer for the gritty feel of the tile and the yellowing of the patio was to strip off the coating. We agreed to have this done, and a worker came to strip it off, but the process that he used did not remove the coating. The problem still exists, but the last calls made to have the stripping completed successfully were rebuffed by the company.

I would give a zero if this were an option. It is truly a joke for them to respond to complaints with "customer satisfaction is our main priority." Check out the negative reviews - we are all saying essentially the same thing and you may avoid a horrible and possibly costly experience. Warning: Read your contract carefully. From front to back. Pay no attention to the high pressure sales pitch. These people don't care one iota about you and all they want is your money. I could write a book about the lack of integrity of this company. They state they can keep your down payment even if your project is not approved. They say it is a "free quote", but if you are not approved and decide to end the contract, they want your money and complain about how much it cost them to send someone out and work on your quotes - I was told it was $9,000 to add an extension to my driveway, thousands of dollars more than anyone else. In order to cancel after lack of approval, I was told by Steve that it was customary to charge a cancellation fee of 30% of the total quoted price. Another thing, you will have paid 90% or more per the contract schedule of payments BEFORE they even start to dig. Without outside assistance, I doubt I would have gotten my money back. Just be careful and be sure you opt out within three CALENDAR days (not business days) after you read the contract in full and see what you actually agreed to.

Terrible Customer Service. I have called several times and left a message to have Steve call me back for a service appointment. I never get a call back. They originally ordered the wrong tile. The workmanship was poor. Don't expect service from this company or followup.

overall it was satisfactory from the quality stand point with the exception of one problem. They ordered the wrong size of pavers. It presented as a problem because they couldn't do the pattern we agreed on that and we are very specific about it. After the completion of the job, they called us if we are satisfied and we said yes but we mentioned that we have a few chipped pavers and he said they would replace them at a small fee, which on our opinion is unacceptable if they offer any kind of warranty. We wrote a letter to the CEO of the company and delivered it in person then gave it to the secretary but they ignored and never replied which is unprofessional.

Beautiful. They transformed my outdated ugly patio into a beautiful show piece. I had the company install travertine pavers . Had the company seal patio afterwards in order to protect and maintain beauty of the travertine. Omg my neighbors are so jealous.

excellent They were ontime, could always reach them by phone , and they did a wonderful job Highly recommend this company

We had a very good experience with deck and drive. Dennis came and walked over every single step with us. The Workman was professional and Got the job done in the timely manner.

gary hines made everything work

They were very helpful before the actual work was done - answering my questions. Their team showed up on time and were very professional throughout the process (even working through the rain).

It went great! They were professional, courteous and are true craftsman. The patio and walkway look fantastic.

Perfectly. Pavers delivered one day, installation the next. They were neat, polite and took pride and care with their workmanship. I could not be happier with the result.

Deck & Drive came out quickly with a fair estimate on my cleaning and repair project. They did call to reschedule the first appointment to do the work but showed up as promised the second time. I was not home when they did the work but was very satisfied with the job after seeing it the following day. There were two small areas I felt needed more attention, but workers returned promptly to address them at no additional charge. Overall very pleased with the work, the cleaning was excellent, previous attempts by a pressure wash specialist were not satisfactory.

Excellent. Looks great. Blends perfectly. Completely level with adjoining sidewalk and driveway.

Excellent. Would highly recommend them and will use them again.

They did the job like promised and in time. The employees were very polite.

The jobs went well the contractors staff was courteous and neat . The did a nice job and cleaned up all of their jobs.

Excellent, on-time, quality service from the scheduling of the work estimate through to the job completion. All involved were professional and service oriented.

Both the deck and the driveway projects went extremely well and the coordination between both contractors were excellent. All prices were the same as quotes.

they did Great Job.

Very good. On time and no mess left at the end of the job

Extremely Happy!

I had to have someone else do the job.

Perfectly,....prompt, punctual, very competitive procing

I should have regrouted my driveway a long time ago. But the prices I received were ridiculous. So I kept on postponing the inevitable. I found Deck and Drive through a local publication. They gave me a price that was reasonable. I was given a date for the work to be done. They arrived as agreed and stayed until the whole job was complete. The driveway looks great. I am a happy customer.