For the very finest in the affordable service and installation of seamless gutters at both residential and commercial properties, Budget Gutters is an ideal choice. Our team of professionals have the knowledge and skills necessary to provide unrivaled workmanship to each and every one of the customers we serve.
Gutters & Downspout Systems Gutter Repair & Cleaning
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Number of Stars | Image of Distribution | Number of Ratings |
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61% | ||
0% | ||
0% | ||
11% | ||
28% |
"This matter has tried to be resolved by our company on multiple occasions. The customer was told that an additional downspout was needed from the beginning in which she refused as she did not want any additional downspout in the front of the home. After several months of going back and forth trying to resolve the matter and an area manager going to the home to explain this to the customer as well as our office staff she posted a bad review and then updated it with a good review on Google since the issue was not due to faulty work by our company rather than the customer refusing to have the issue resolved with an additional downspout as stated from day one (which she has now deleted stating that the issue is our fault which in fact it is not and could of been resolved) we can not fix an issue if the customer will not let us do so. At one point the customer finally agreed to the additional downspout being installed, our area manager tried to reach out to the customer to go install the downspout and was unable to reach the customer after several attempts. The customer contacted our office again and is now wanting additional work (extra downspout which she was told would be an additional charge and agreed to) to be completed free of charge. The customer is now lashing out by posting this review because she is not wanting to pay for the downspout that she was never charged for."
"Our company has no record of any customer by this name nor address ever calling our office for an estimate what so ever. This review is a false review of our company. An estimate nor any services were never preformed. Please remove this false review as no services where preformed. Thank you!"
"The installation of the gutters was done on 8/19/17 and the issue was called in to our office last week. The customer was extremely rude to the office staff & was yelling & demanding his be done that moment. The information was then forwarded to the area manager who then did a follow up call to the customer. They customer was told by the area manager that the issue would be resolved this week by our company and the customer agreed. Our office only received one call concerning the issue and the matter was scheduled for resolution of this week."
"All work as per stated and agreed upon at the time of the estimate was preformed by our company. As always the customer was given a written estimate/contract to be signed once agreed upon with the work to be done as stated per contract along with the cost of said work. Our company did the work as per agreed in the signed contract. Once install was completed as per contract payment is to be rendered at the time of installation. However this did not happen as the customer took it upon themselves to withhold $500 for several days for the services already rendered as it was done per contract & completed at that time. The customer called back for a repair which turned out to be additional work not a repair as it was not agreed upon in the initial quote given and the customer was explained this thoroughly. Our company then declined to do any additional work for this customer due to the fact that they withheld money for so long and we felt that there would be an issue again with obtaining payment yet again. Our company as any other company reserves the right to decide which jobs we wish to take on and in the occasional situation such as this we declined to do additional services. The customer was extremely upset when we declined to do the work and followed up that anger with this post. As for any issue/adjustment that was needed as always our company did return to follow up & take the steps to correct the issue in a timely manner."
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