Alpha Fence & Rail

Was a bit disappointed as they were 2 contact me 4 installation but just showed up. In addition was missing couple parts so will have 2 return

After waiting months, Jackie told me that the process would take 2 days, weather permitting. They began working on my fence on May 2, 2023.   They did not finish until May 11, 2023, with zero weather interruptions. There were issues within minutes of beginning. There was a discrepancy between the companys measurements versus what my property survey said. I called Tye and explained what was going on. was rude and unprofessional from the start.   He screamed at me, interrupted me, spoke over me multiple times, and repeatedly said he did not get what the big deal was with 6 inches. I explained that the big deal was that this is not what I signed up for and what he told me would take place and if there was a discrepancy between his measurements and my survey, then we should have been notified in the months that they had our survey and our measurements, not on fence installation day. I was told by multiple employees that the owner would call me, but that never happened Without my approval, Danny began working again after he spoke with the owner that could not bother to call me. One day they were working, and I noticed one of the men toss something into the lake behind my house. I thought it was just dirt or something.  It was not until the water level dropped down a bit that I noticed it was not dirt.  It was huge hunks of concrete that this company illegally dumped in my lake all along my fence line.  Eventually, they claimed they were finished with the job and asked for payment.  When I looked again, I noticed 3 gaps between my fence and my neighbors fence that they did not fill in as they stated they would. Again, I contacted the office and requested for the owner to contact me. The owner never did, but Jackie and Danny stated that the fence would not pass inspection if they filled in those gaps.   They stated if I wanted to do that, then I could sign a form stating that I was financially responsible if they had to come and remove or fix it if it did not pass inspection  I refused and told them that this was not what Tye or Danny explained we would be getting and they needed to fix their mistakes.   They still asked for the final payment.  Jackie was contacted again to address the gaps in the fence, the fact that the owner never contacted me, the illegal dumping of the concrete in my lake, and the irrigation sprinkler that we learned the company busted and did not bother to tell us.  It was in the contract that they were not responsible for irrigation lines, however, they knew that they busted it by literally putting concrete on top of it so a heads up would have been the respectable thing to do.  She responded and said that the irrigation was my responsibility and apologized for the unforeseen circumstances. She said nothing about the illegally dumped concrete in the lake. She was contacted again and said she did not see the email about the concrete, but that Danny would be out today to finish the fence and would remove the concrete. The illegal dumping of the concrete was photographed and reported to Palm Beach Countys permit office, Palm Beach Sheriffs Office, EPA, and BBB. This company was slow, deceitful, untruthful, unorganized, unprofessional, disrespectful, non-responsive, unreliable, and not trustworthy throughout the entirety of this process. Save yourself the headache and the money and choose a company that puts customer service and honesty at the top of its list of priorities.

Several problems arose during the installation of my fence. The first problem, Company did not let me know an installer would be coming by (though I was told they would), which leads to the next issue... The second problem, the installer took down the wrong fence at the start, which ended up destroying a lot of plants up and down my property and my neighbors fence line, including a milkweed garden we have had monarch caterpillars visiting. Mistakes happen and they installed a fence without charge. They seemed to want praise for this, however, I do not believe you get credit for fixing a mistake you made! If I had been home, I can not imagine they would have taken down the wrong fence, sure wish they would have called! The third problem, the fence was not built to spec as it does not match the height of my neighbors fence. The specs were provided on day 1 to the salesperson (Ty) and I do not believe the installers were ever provided that information. I requested that they either rectify or provide a guarantee that if my HOA rejected the fence, they would fix it. The fourth problem, I got a lot of pushback on the request during which Ty cussed me. No one apologized for him cussing me at my own home. Seems bad. At the end of the day, I have a fence, and it looks very nice. The craftsmanship of the fence is great and looks fantastic, and the gate looks even better. But with all the hostility and comedy of errors, would not recommend it. The owner called and threatened to tear down my fence with a profanity-laden call due to this same review I posted on Google.

It is been more than a week and I have yet to receive any quote even though he came out to view my fence! not really sure what he did. I did end up having my packages stolen from my front steps though. not sure if it is related, but interesting that he showed up to my property and did not actually give me a quote and my packages also happened to end up missing afterward.

The technician hit the entry gate to my community and the company refused to pay after receiving the video footage. They were very uncooperative and unprofessional in handling an issue resulting in stress to the customer and they were not helpful with the property management company. I would not recommend this company to anyone who wants to be valued as a customer.

They put you on the back burner The entire time while you?re waiting for the fence to come in and they blame that they?re waiting on the permit, or that their employees are sick, The trailer is broke down or they had a flat tire it was always something! It took 2 1/2 months before they got started. Once the fence was installed and they had my $10,000 I found a long slit in my PVC fence. I called them up and ask them if they can repair it and they told me definitely not! IT WAS NOT THERE FAULT! The girl in the office Kate is horrible at customer service she said she was the only one at the office and her other phone was ringing so she hung up on me. I would definitely not recommend this company!

Very professional. Permit took about 6 weeks. There were some items back-ordered and held up progress. Would recommend it to another person.

Great job! The guys were professional, polite, and did a good job!

They did very good job

I chose Alpha Fence & Rail for my project and I couldn't be more pleased with them. From the gentleman that came out to inspect my property and give the quote to the lady that called to schedule the installation and the team that installed my fence it was such a pleasure for me. I would highly recommend this company if anyone needs fencing installed, you won't be sorry.

They installed a fence that met my expectations in a timely and professional manner.

Ty know the new fence code which is a bit higher. All as promised and on time. Perfect as near as I can tell.

Decided to go with the PVC fence instead of the wood, and I am glad I did. Alpha Fence was wonderful starting with Ty to the office personnel to the installers. Fence looks great!!!!

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Poor customer service, failed multiple city inspections, lack of desire to fix the problems they created

No

Ty was wonderful coming out to give me an estimate. The best value for your money he is completely honest and tells you what is best for your project. The only thing that can improve is the communication in the office but under the current circumstances involving the pandemic it can easily happen. I called several companies for quotes and they were extremely high in price. I am so happy I chose Alpha fencing because the fence is exactly what we wanted and it looks beautiful. Neighbors are telling us your fence rocks!!!

DO NOT HIRE THIS COMPANY. They installed the fence 2 months ago and while we waited and waited they were not in the least professional. I found that they take your money and the vulgar language they used was totally unnecessary. They promised to fix our fence and finally after making 3 trips to the office we finally had another company do their work. Nasty is the first thing that comes to mind. I should have paid with my credit card so as not to have the problems that I did have. The credit card company would have not released their money. BUYER BEWARE!

Communication is not great. The work is perfection.extremely great work well worth money. Very happy.

I just bought a house with a big yard that needed a fence. Called Alpha, and Nick met me at the house. We looked at it and I expressed my needs, and he suggested a board on board wood fence would be best for my application. The price was right. Due to some easement issues, the permit took a little longer than expected, but Alpha got the permit. Jose started work on the job, made sure that we were on the same page. Once done, Nick walked the fence with me to make sure I was happy. Can not recommend anyone else to do your fence job than these guys. A+++

I decided on a PVC fence, wanted maximum privacy, and hired Alpha Fence Company. They took care of the permit and installed the fence this week. They did a fantastic job, more than I expected. I couldn't be happier or more pleased. I highly recommend this company.

When nick came out to give me an estimate he asked me question about my fence and what i wanted he answered all my question. And when they said that they were going to start they were there very professional. I highly recommend them for fence projects

They were very responsive to my inquiry, sent Ty over for an estimate and started the job the following week. Our fence looks great and we plan to add another gate through them. Highly recommended!