ABC ELECTRONICS SERVICE CORP

I have spoken to nearly every employee that works there because of all the phone calls and visits and in the process have discovered the root cause of the responsiveness problem. They have no tracking system for their work nor their technicians. They take on new work and confidentially give estimates to customers with no intelligence on what exactly their current workload is, nor their technician availability. It's all a guesstimate. From there, they clearly don't work on jobs first-in/first-out. It's random according to the daily orders of Ben, the owner. A nice guy, I might add, but the way they run their shop is just random chaos. I nor anyone I know will ever do business with them again. Incidentally, Leader TV was outstanding - what a difference in customer service and quality of work!

After a month they told us that to repair our TV would cost in the neighborhood of $500 so in other words not worth it. I just felt that we were taken advantage of. They should have told us that upfront.

A B C Electronics Corporation does wonderful work on our appliances, but they are not very responsive. They don't call back or keep in touch. I had a part come in for my television, and they never told me.