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Haines Air Conditioning & Refrigeration

4.5(
10
)
Heating and Air Conditioning Service, Air Duct Cleaning, Electrical Service,

About us

Haines Air Conditioning & Refrigeration has been locally owned and operated since 1963. We have been at our current location on Bonita Beach Road since 1968. Stop in anytime to ask a question or just have a cup of coffee and say hi. We value our customers and believe in the philosophy that if you provide quality service, charge fair prices, and treat your customers as you would treat your own family, everyone wins. Please give us the opportunity to earn your business!

Business highlights

Emergency services offered
62 years of experience

Services we offer

Air Conditioning Installation & Repair, Refrigeration, Maintenance Contracts, Appliance Repair, Pool Heaters, Duct Cleaning, Spray Foam Insulation, & Indoor Air Quality – Air Purification, Filters, & UV Lights.

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Warranties

Yes

Accepted Payment Methods

  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.510 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
10%
3
0%
2
0%
1
10%
Write a review

Filter reviews by service

Showing 1-10 of 10 reviews
Debbie G.
Aug 2017
5.0
Yes, I recommend this pro
$6,900
They do what they say they are going to do. They were nice guys who were here on time and in and out and did what they said.
Debbie G.
Aug 2017
5.0
Yes, I recommend this pro
$6,900
They tell you in advance what their service includes. I used them for 12 residence in our condo association. They gave me a discounted rate since they were doing mine and 11 others on the same day. They gave me a report of what they did. They do what they say they are going to.
Response from

"Thank you for taking the time to review us!"

Lee E.
May 2017
5.0
Yes, I recommend this pro
Very well. Now I have them come every 6 months to keep my 20yo equipment in good shape. Well worth it
Response from

"We are glad you are happy with our service. Thank you for taking the time to review us!"

William P.
May 2017
5.0
Yes, I recommend this pro
unknown
Donna D.
Apr 2017
5.0
Yes, I recommend this pro
The installers arrived on time, completed their work faster than expected and cleaned up the work area (much appreciated) all while being friendly and professional. Not only did my dogs like them (rare) but two of my neighbors have also used Haines A/C with the same level of satisfaction.
Arlyn R.
Jan 2017
1.0
$15,200
Awful! Upon concluding that they sent an incompetent worker to repair my air conditioner I terminated their service and paid them in full for what they had done. I hired another A/C company and was most satisfied with the other company's work. Now, nine months later Haines sent a NEW bill for $152. No explanation was provided for why another bill appeared at such a late date. Naturally, I paid it as I was stupid enough to hire Haines in the first place. If you wish to deal with a company that operates in this fashion you deserve what you will get. I feel that it is my duty as a consumer to warn you.
Robert T.
Jan 2017
5.0
Yes, I recommend this pro
$5,000
We pay $100 a year for two preventive maintenance calls. They were prompt. They came when they said they were supposed to and they were very thorough. They cleaned up. They were very professional. They completed the job in 40 minutes.
Response from

"We are very happy you are satisfied with our service. Thank you for taking the time to review us!"

Constance B.
Aug 2016
5.0
Yes, I recommend this pro
..
William P.
Jun 2016
5.0
Yes, I recommend this pro
Mainly it's been Haines Refrigeration. 
Constance B.
May 2016
4.0
Yes, I recommend this pro
unknown
Response from

"Thank you for taking the time to review our companyou. Please let us know what we can do to earn an A rating from you in the future. We are always looking for feedback on how to improve!"

Prudence B.
Apr 2016
5.0
Yes, I recommend this pro
unknown
Response from

"Ms. [Member Name Removed] - Thank you very much for taking the time to write this review. It was a pleasure meeting you and we look forward to working with you in the future."

Ron R.
Mar 2016
5.0
Yes, I recommend this pro
We really didn't need anything done, but the team that came really worked at uncovering any problem that we might have.
Response from

"Thank you for taking the time to rate us - we appreciate your business!"

William P.
Mar 2016
5.0
Yes, I recommend this pro
unknown
Response from

"Thank you for your review. We are glad to hear you are happy with our service!"

Vickee D.
Jan 2016
5.0
Yes, I recommend this pro
unknown
Response from

"Thank you for choosing Haines A/C!"

Robert U.
Jan 2016
5.0
Yes, I recommend this pro
unknown
Response from

"Thank you for taking the time to rate us!"

Scott H.
Dec 2015
1.0
Never replied.  Very bad customer service.
Response from

"We would very much appreciate some additional information. We do not have any records that match this name or address in our system. If there is an issue we would appreciate the chance to resolve it, however we have no idea who this is or how to make contact. Thank you for your assistance."

Vickee D.
Nov 2015
5.0
Yes, I recommend this pro
$600,000
unknown
Response from

"Thank you for the review [Member name removed]. We appreciate your business!"

David R.
Sep 2015
5.0
Yes, I recommend this pro
$15,200
First, they answered my distress call in about 15 minutes.  It was Sunday and our air conditioner went out.  Not good!  Rich, the tech called and said he was swamped with calls and had been working since 7 am and it was now 8 pm.  He said he would get there within 1.5 hours. He showed up well within the 1.5 hours and spent the next hour or so identifying the problem and fixing it.  They didn't gouge me because it was Sunday and after hours.  We had our air conditioner back up and working and my wife was VERY happy!
Response from

"We appreciate the feedback and trusting us with your air conditioning needs!"

Carina A.
Jul 2015
5.0
Yes, I recommend this pro
$160,000
Overall it was a great experience.  The only suggestion I have, is that their website should be more interactive and offer scheduling on bill pay online.
Response from

"Thank you for the feedback and we are looking into some online payment options."

Donna C.
Jun 2015
5.0
Yes, I recommend this pro
unknown
William B.
May 2015
5.0
Yes, I recommend this pro
$600,000
Purchased a Trane XL20i (very pleased with system still five years later) and all work was performed on time and at the price expected.  I asked them to locate the AC a little further away than what was estimated and they accommodated me w/o extra charges without any issues.  I did have some problems with the heating unit after (not Haines' doing) and they fixed it under warranty in a very timely manner. All in all very pleased.
Scott W.
Mar 2015
5.0
Yes, I recommend this pro
$40,000

We had experienced problems with two previous air conditioning companies. One of our neighbors recommended Haines. We contacted them and they explained various programs. We have been with them of 3 years and have found Haines to be completely responsive and they don't try to up-sell you as other a/c companies do.

 When we first went with them they were the second company to give us  a quote for a new air conditioner. When I asked Haines why they quoted a different model than the first company, the rep said it was because  a/c quoted by the first company  would not fit through the access stairway to the attic. An example of the professionalism at Haines.


Response from

"Thank you very much for taking the time to share your experience. We work very hard to be an honest company so that when our technicians do have a recommendation for your home, you know it is valid. We appreciate your business!"

William P.
Jan 2015
5.0
Yes, I recommend this pro
$8,000
He checked all the required A/c functions.
James W.
Dec 2014
5.0
Yes, I recommend this pro
I only got an estimate.  Their price was enough higher that they didn't win.  They were responsive.
Marilyn P.
Dec 2014
5.0
Yes, I recommend this pro
unknown

Licensing

Bonded
Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Haines Air Conditioning & Refrigeration is currently rated 4.5 overall out of 5.
Monday: 7:30 AM - 5:00 PM Tuesday: 7:30 AM - 5:00 PM Wednesday: 7:30 AM - 5:00 PM Thursday: 7:30 AM - 5:00 PM Friday: 7:30 AM - 5:00 PM Saturday: 9:00 AM - 4:00 PM Sunday: Closed
Haines Air Conditioning & Refrigeration accepts the following forms of payment: Financing Available, Check, Visa, Discover, MasterCard
No, Haines Air Conditioning & Refrigeration does not offer free project estimates.
Yes, Haines Air Conditioning & Refrigeration offers eco-friendly accreditations.
No, Haines Air Conditioning & Refrigeration does not offer a senior discount.
Yes, Haines Air Conditioning & Refrigeration offers emergency services.
Yes, Haines Air Conditioning & Refrigeration offers warranties.
Haines Air Conditioning & Refrigeration offers the following services: Air Conditioning Installation & Repair, Refrigeration, Maintenance Contracts, Appliance Repair, Pool Heaters, Duct Cleaning, Spray Foam Insulation, & Indoor Air Quality – Air Purification, Filters, & UV Lights.

Contact Information

3963 Bonita Beach Rd, Bonita Springs, FL 34134

Service Hours

Sunday:Closed
Monday:7:30 AM - 5:00 PM
Tuesday:7:30 AM - 5:00 PM
Wednesday:7:30 AM - 5:00 PM
Thursday:7:30 AM - 5:00 PM
Friday:7:30 AM - 5:00 PM
Saturday:9:00 AM - 4:00 PM
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