Legacy Homes Investing LLC

"We?re sorry to hear that you were dissatisfied with your experience and that our work did not meet your expectations. At Legacy Homes Investing, we take pride in maintaining professionalism and safety on every project, and we always strive to exceed our clients? expectations. That said, we believe it?s important to clarify the events and decisions made during your project to provide context for others reviewing our services. From the start, we worked diligently to fulfill the terms of the signed contract, including installing new cabinets in the kitchen, relocating some cabinets to the pantry, and installing flooring in your kitchen, pantry, and laundry room. Prior to ending our contract, we successfully completed the installation of new kitchen cabinets, a new countertop, as well as the flooring in the kitchen and pantry. However, a few critical points must be addressed: Health and Safety Concerns: Upon inspection, the pantry cabinet was found to be severely damaged and contaminated with rat feces, rendering it unsafe for reinstallation. In the laundry room, our team was unable to proceed due to uncleaned space containing rat droppings, cat feces, and urine creating an unsafe environment for our crew. Goodwill Adjustments: Despite these conditions, we waived over $390 in material overages and completed two separate plumbing service calls at no charge, including one on a Saturday?typically subject to emergency rates. These additional services were provided promptly and without cost as a professional courtesy. Unacceptable Behavior: During our final visit, one of our contractors was subjected to threatening and aggressive behavior, including being told he ?could not leave? and that he would ?find out what hell is like.? This is unacceptable under any circumstance. Per the terms of our signed agreement, we reserve the right to terminate services if the work environment becomes unsafe. Accordingly, we made the decision to formally end our working relationship. We welcome constructive feedback and are always open to professional dialogue. However, we also have an obligation to protect the safety and wellbeing of our team, and to uphold the standards outlined in our contracts. We sincerely wish you the best moving forward."

"Thank you so much for your kind words! We're glad to hear you're happy with your new basketball hoop installation. It was a pleasure working with you, and we hope it brings plenty of fun and great memories for years to come. If you ever need anything else, don?t hesitate to reach out?happy shooting!"

"We're so glad to hear you had a great experience?thank you! We're thrilled to hear you're happy with the flooring and our team's work. It was a pleasure working on your project, and we truly appreciate your recommendation!"

"Thank you so much for your incredible feedback! It was truly a pleasure working with you on such a full-scale remodel. We?re thrilled to hear how happy you are with the results?and congratulations on the immediate equity gain! Our team takes pride in delivering quality work, and your satisfaction means the world to us. We appreciate your trust and support!"

"Thank you so much for your review! We're glad to hear that working with Mike was a great experience and that the project was completed ahead of schedule. We truly appreciate your trust in Legacy Homes and look forward to helping you with all your future plans!"