
US Paver Co
About us
US Paver CO is a family owned an operated business with 25 years of experience in the paver industry. We are licensed and insured. Our experience range from large commercial projects to small residential one, and we take pride on completing them on time with high quality workmanship. Our Company has two objectives: First, on our initial consultation, we want to make it our obligation to introduce our customers to all the different types of designs and styles and to discuss the benefits of each one as well as their respective cost, in order to have them make the right decision regarding which product to choose for their project. Second, make the realization of our customer’s project a wonderful experience. We excel on being on time for our appointment and it’s always easy to communicate with us. We complete most of all our projects in 1-2 days from start to finish. We do total clean up the same day and leave the job immaculate. Our workers are very professional, polite, and courteous and they speak English. We take pride in our quality of work and service. A 100% satisfaction is our goal every time.
Business highlights
Services we offer
Licensed & insured for installation of pavers including concrete, and pool decks. Pool remodeling with special pool coping. Polymeric sand to eliminate weeds in paver joints., and travertine/marble for driveways, clay brick, patios, walkways
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 4% | ||
| 0% | ||
| 11% | ||
| 19% |
Pavers moving, cracked, still not sealed. Emails sent. He followed up once (feb 2014) said he would finish job, that was more than a year ago. No follow through.
"Wanted a free sealer not in contract, owner did not want to pay. Stop all work until we come to a resolution. No compromise"
"The contract was for $25,000.00 for pavers for pool deck and driveway and the work was 100% completed and paid for by the satisfied customer. We install over 5,000 Square feet of pavers front and back with a building permit and passed a final inspection from the city of Delray beach. The customer paid us in full for the total value of our contract. Optional work not done yet is pressure clean and seal of the new pavers which is not part of our original contract. For the optional work we have not receive any deposit or asked for any money. The additional work request form is not completed yet by the customer and the work is not schedule as of now. We understand that the customer would like to proceed with the cleaning and sealing of the new pavers. We will communicate with the customer and correct any deficiencies regarding our original contract which has by the way a one year warranty for worksmanship."
1) Damaged/lost pool tile (which is highly visible unique and hard to find).
2) Incomplete installation at the screen doors.
3) Improper installation by an exterior door which caused both door and patio paver to become damaged.
4) Sealant applied only lasted 12 months as opposed to 3-4 years as verbally promised.
My main concern regards item 1. We have had to live for 2 years with damaged pool tile which dramatically affects the aethestics of the pool. It has still not been repaired. Soon after the job I subsequently found some of the missing pool tile in our yard, which I kept safe. After repeated promises, US Paver Co eventually turned up at our house in April 2012, 18 months after the job started. They asked to take the pieces of tile so they could match a sample since we did not have all the tile. So I gave them the tile and did not hear back for another 4 months(in August 2012), despite my repeated phone calls, emails and text messages. Eventually when I threaten to report on ServiceMagic.com, two workers turn up but say that they have LOST the blue tile pieces I had supplied them. They proceed to remove ANOTHER piece of tile to take back as a sample. Which then then LOSE AGAIN!!!
I write this 2 months later, when I have made many further attempted phone calls, emails and text messages to both Morris, the company owner, and Darrin, an employee, with no response. At this stage if US Paver Co does not finish this job, my option is to purchase tile myself at great expense. This tile is unique and very hard to find. Additionally I will have to pay another contractor to cut the tile to fit, and install. It is worth me noting that item 2 was attempted in August 2012, but was not done according to my instructions or satisfaction. Item 3 I fixed myself at my own expense, but the patio paver is still damaged. Item 4, I addressed myself by employing a contractor to reseal the patio.
Do yourself a favor and STAY AWAY FROM US PAVER CO.
Great job on installation, good pricing compared to other estimates. Fixed damage on sidewalk even though it was not clear it was the contractor's doing. Highly recommend.
Licensing
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