"Hello [Member Name Removed], we dont have any records of you calling and/or any messages left in our system. It is always better, as we suggest in our automatic reply messages, to send us an email at [email protected]. These days we are receiving a large amount of phone calls and even though our phone office personnel are good, they are still human. We do see in our records that we did a clean/seal work for you back in September 2012 and you that you were very satisfied back then, but didnt leave us review like you did this time. We guess than only what you consider negative experiences count on your book? Please let us know if we can do anything for you. Please email us at [email protected] or call me directly at my personal number (561) 210-1428 Best Regards, Javier"

"Thank You Mr. [Member Name Removed] Javier"

"Hello Mr. [Member Name Removed], We actually got into a contract with you, but for a different scope of work than the one you present here for $365. You hired us to do a larger job. You, originally, hired us to do a Clean/Seal of your Driveway and your Pool Deck for $670.00. In addition to this you have asked us to "Help You" with small repair job. The actual price of the small repair job was $560.00, but we spoke and agreed to help you with this for $365 as long as it was packaged with the Clean/Seal. Then you decided to cancel the original job altogether and asked us to do only the small JOB at the discounted price. We respectfully declined to do business with you since the terms of the original contract were not respected. We never told you to go find someone else. If you are still interested in doing the original scope of work, we will be more than happy to proceed immediately Best Regards Javier Baptista Terra Pavers (561) 482 8270"

"Hello Mr. [Member Name Removed], as you said you called us on Tuesday April 3rd asking if we could schedule an appointment for the very same day. In most cases we are unable to put you down for the same day of the call as we, fortunately, program our agendas in advanced per zip code and resources that we may have available during the week. All of these just to be efficient. In your specific case, we happen to be around Palm Beach Gardens that Tuesday and Jeanette at the office, showed a possibility of stopping by you house "Only" if we had time. If this wasn't possible we promised you a call back and, as you know, we had already scheduled with you a firm date for Tuesday April 10th between 10:00AM and 12:00PM, just in case. ***Jeanette did call you and left you a voice mail*** indicating that we were not going to be there on the 3rd but on the 10th (as planned), she also sent you a text message that very Tuesday at around 10:45AM. In both cases we never received a call back or a reply to our text messages. We apologize if you got confused or if you never received our communication attempts. We tried contacting you back and we had no success in doing so. We record all of our conversation with clients and I, as the owner, have access to every single one of them. Respectfully, we can send you a copy of all communications between you and our office. Also, please let us know if you are still interested in giving you a quote on Tuesday April 10th between 10-12 as originally planned Feel Free to give me a call directly if you have any comments or feedback on our service at any time Best Regards Javier Baptista Eng. ME, MBA, IBPC (954) 803-5982"