Rome Aire Services Inc

The condenser was known to be leaking (visually) and holding lower pressure than needed to run. Service began with clear discussion about repair, not replacement. The technician tested with his probe, advising that the leak was at a fitting and he could repair. The air handler was in good condition. This view changed later. The technician stated that the leak was within the fins and could not be repaired. Meanwhile, having not repaired the unit, he had filled the system with 5 lbs of freon and run up a bill of $585. We discussed sealer and the technician stated that would cost an additional $400. We also discussed replacement of the condenser with a Trane unit (covered top). I received a quote in email for $5600 to do an R&R (remove and replace), stating that the company would not replace the condenser only "due to liability reasons". The quoted system was not a Trane and the model number was 14 SEER (not stated specifically), less than the efficiency of the current unit! The quote was $1400 higher than a rejected quote for a 14 SEER from another firm. Why quote a system of lesser efficiency? Why would I accept that? Wow. So here I was, trying to avoid the high margin game of R&R and just get the unit repaired or sealed, now with the surprise of $585 to diagnose and fill a system still with an active leak. Did I click the "accept quote now" button? Not a chance! Most probably do just that. But I know this game and have maintained HVAC units for years. Amazon has the Leak Shot Pro Sealer (leaksavers.com). I ordered that and easily injected the sealer with the CO2 gun. Will it work or will it destroy the system? So far, so good! At least I'll try to keep this unit running. Homeowners be aware and try not to be another victim of the R&R money game. It seems to be everywhere.

It was great! I've been using Rome Aire for 15 years and they never miss a beat. They are responsive both during emergencies and nonemergency situations. Their prices are very reasonable. If there is an issue, they make appropriate recommendations.

Did a great job. Fixed problem and Marty was a very nice gentleman. Would recommend.

Dan diagnosed the problem in a very professional manner. Marty repaired the heater, knew exactly what needed to be done. Both were courteous and demonstrated their skill. Highly recommend Rome Aire!!!

Very well, Richard is great

the service was completed right on time and exactly as described. the amount paid was fine it was agreeable. my only problem is right now recently our ac is completely dead. I called this past Friday and was informed that they do not do warranty service on the weekend. if this was the middle of July I guess we'd have to go to a hotel huh? from here on out whenever I make a big purchase that will be one of my questions from now on do you do warranty service on weekends. I find it hard to believe that every place is the same with that that seems pretty shoddy.

I was referred to Rome-Air my my pool company, Eagle Pools, not knowing they serviced Hayward Pool Pumps - which was a god send as I've been scammed on my Hayward Heat Pump by the company Hayward sent to me. Dan Vaughan showed up at my house ready for action and professionally, quickly, diagnosed the problem, even cleaned my pool filter to see where the issue may have been, and for a very reasonable service price and a few parts, got out pump up and running without drama. I came to find that my wife used Rome Aire when she ran the local Public Storage(s) as well. Super happy and I'm a fan and client as long as we live in South Florida! Well done Dan, Well done Rome-Air!

. Mold was forming in the pipe that goes to the outside of the house plugging the pipe which then leaded into the closet. Danny suggested the Reme Halo system to help with this problem, This systems also help reduce allergies. My husband has not had the problems he used to have prior to the installation of this system.

They were professional, polite, and even put down canvas floor covers! It took a little longer than anticipated due to the rain but all was complete when they left.

Exceptional company. Manny was out and offered a very competitive price on Friday. Ali, Miguel and Manny were here first thing on Monday morning and boy did they deliver. Professional, clean and very courteous. Highly recommend Rome Aire.

We've been using Rome Aire for the past 4 years and have never been disappointed. Technicians Dan and Sean pulled out the AC coil and cleaned in on the spot! They've always been an honest, reputable, and fair company We highly recommend their services!

About 5 years ago, my husband and I were looking to replace our 13 year old unit before we had any massive problems. Plus, we also wanted to go with a unit that was more efficient. Rome Aire was THE ONLY company that came out on time and was professional and explained to us the best unit for our home. They came out 5 days later to install the unit and all of the technicians that have ever come to our home have been nothing but courteous, friendly, and so understanding. We have consistently used Rome Aire for the past 5 years and I recommend them to everyone that "Needs an A/C company." I love them even more now than I did the day they installed my unit. My neighbor even had problems with her unit and after waiting 5 hours for another company to NEVER SHOW, I quick whipped out my cell phone and called Rome Aire. They got a tech out to her house in 30 minutes to diagnose the problem and my neighbor was up and running again in less than a day. In South Florida, it is so rare to find a company that comes when they say they will, do the job in a timely fashion AND charge a reasonable fee for their services. But guess what? Rome Aire does all these things! These guys are just great. Rome Aire needs more than 5 stars. They are really a perfect 10.

Had a great experience , and stellar customer service starting with niki , Jennifer , and Sean my tech regarding my issue , needed prompt attention and job was done great I’m very satisfied and will be using again . Everyone was very helpful.

Ive been dealing with Rome Aire for years now. They're always professional and have helped me with jobs of all sizes from small problems with my home AC and contracts maintaining units in several of my rental locations. They always come out when they say they will and get the job done right. Theyve even saved me money a few times when I thought a couple of my units needed replacing but it turned out to be a smaller electrical issue. Give them a shot

Went ok once the A team took over

Swimmingly!