Rack Electric

"Rachel S, Notification was supplied via written communication on 7/29/2024 Good Afternoon Mr. & Mrs [Consumer Name Removed] Wanted to follow up in reference to your gas install. Unfortunately, we Rack Electric will not be able to proceed with this installation due to the following reasons listed below. I have reached out to my gas manager who is currently reviewing your contact and will follow up with details for a refund. - Tanks on site are single walled and need to be double walled ( Tanks must be pumped out and replaced with double wall tanks) ? The three Diesel tanks are unable to be tied together because they exceed 550G. Anything over 550G needs to be registered and insured by the state If you have any questions, please feel free to reply or call me on my direct line @ 561-879-9223 ext # 3 thank you. There is no refund due at this time as the $6808.72 Paid to One Stop Generator on 4/19/2024 covered the tanks that are indeed located on the customers property. Additionally, the deposit is documented as being paid directly to One Stop Generator, Rack Electric has no financial obligation to The [Consumer Name Removed] located at XXXXX Jupiter Florida [Consumer Information Removed]. As no financial transaction took place between The [Consumer Name Removed] residence and Rack Electric. Further requests for a refund need to be directed to and requested from One Stop Generator * (who are no longer in business with no forwarding information that can be provided at this time. ) Stephen Zerante Customer Service Manager Rack Electric"

"Reviewing the customer profile and his complaint. There are 3 calls on 10/10/2024 when the office was closed, DAL messages were sent over to Rack . On 10/11/2024 there are 10 inbound calls , 6 calls were hang up calls. 4 Calls rolled to Answering Service A DAL message was sent to Rack on 10/11 for each call Rack Electric returned the calls on 10/11, 10/12 & 10/14 Service call scheduled on 10/11 for 10/12"

"Suzanne L., We're happy to see that you had a 5-Star experience at Rack Electric. Thanks for sharing"

"Daniel B , Thank you for your terrific review. It has been our pleasure; your satisfaction is our priority. We look forward to seeing your again"

"Stephen Z, At Rack Electric, we put our customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again."

"Lindsey B, Thank you for your review. The entire team in rack Electric really appreciate it."

"Jack C, Thank you so much for the positive rating. We're happy that you're happy, and We look forward to serving you for many years to come!"