LA-Z-BOY FURNITURE GALLERIES

On couch & chairs - we requested earliest possible delivery. They had the couch but didn't tell us. They were going to make us wait for the couch until the chairs arrived (6 wks)....it was a fluke that we found out about it and had it delivered. Chairs came as planned within 8 weeks. The pillows (same fabric as the couch) - were promised in 6-8 weeks. After 10 weeks, they still had not arrived. I called the store and asked why they were taking so long and was told, "I don't have a clue.".... that is absolutely true! I called customer service who "explained" to me that the 6-8 weeks was an estimate. That is NOT what we were told on purchase. 10 years is an estimate too....but if that had been the case I wouldn't have made the purchase, but that is clearly why they operate this way. If there had been a delay in fabric, why were the chairs on time? Even if there was a delay, they should have contacted me. STILL DON'T HAVE THE PILLOWS! I called customer service and requested monetary compensation for such an inconvenience and aggravation. She said she would call the store and call me back. She never called me back. I am now told that the new date is even later and they would call me at that time to schedule a time for me to pick them up. REALLY!?! I will NEVER do business with La-Z-Boy again.