Kingdom Floors of Boca Raton Inc

Our first experience with Kingdom Floors was 6 years ago and it was outstanding. I have written a positive 5-star review about it. Our second experience was terrible, our floors started to have issues less than a month after installation. The owner and his team came over, looked at the issues and said that in order to repair, they will have to re-do floors. They were not willing to do so. 10 months later our floors started to separate and peel up. Again, the owner came over, looked at the issues (keep in mind we have them throughout the house), promised to come back to repair the major ones. That was back in May 2021. As of September 29, 2021, no repairs have been made, the owner is NOT responding to our phone calls / messages and text messages. Apparently, Kingdom Floors gives ONLY 30-day installation warranty, even though the manufacturer gives lifetime warranty. The manufacturer provided an independent flooring inspector to inspect our floor damages. The inspection details multiple issues and concludes the installation was below standard, and done both in haste and without regard to basic requirements when installing this type of floor over tile. Our floor is buckling throughout the entire house and will have to be pulled up so that the supporting floor can be leveled before reinstalling. The inspector was very surprised that the floor was laid with no regard to leveling (in many sections the floor is off level by over ½ inch within a 10 foot span), allowance for movement on perimeters, and in many cases forcing flooring into position breaking the channels holding sections together. It is hard to reconcile the pictures of what is happening to our floors with the amount of money that we paid to Kingdom Floors, as we trusted them. And now, we will spend that money again to get the floors laid properly. Beware of the ingratiating initial encounter. This company is in the business of acquisition; it is not in the business of customer service and customer retention. They are full of excuses; they are rude and provide bad quality work. We will not use them again, and we will NOT recommend them to anyone else. BEWARE … they OVERPROMISE and UNDERDELIVER!!!!!!!

Knows trade, timely, organized and very good suggestions. Reasonable and top quality work. Don't mess with floors- you have to see them every day!

Excellent! The repair is invisible, Paul Is efficient, professional and trustworthy and i would definitely use him again.

Fantastic experience! I hired Paul and his staff to refinish my 92-year-old Dade County Pine hardwood floors in my living room and hallway. They were responsive and punctual and gave me a very reasonable estimate (lower than other local companies). They arrived when they promised they would and completed the work in 3 days. When I saw the floors after they were done, I was speechless because of how amazing they looked. What was really amazing was the hallway. Prior to the work being done, the hardwood floors in the hallway were covered with some kind of parquet flooring so that it raised the height of the floor about a half inch higher than the living room. Removing the parquet revealed the original Dade County Pine floors beneath it, but there were two problems. One was that some of the floorboards were covered with this black tar-looking gunk, that my contractor was not sure could be removed completely. The other problem was that a small section of the hallway didn't have any hardwood at all-- just plywood, because a wall had been there years ago that had been removed, and I guess they just covered it with linoleum. Well, Paul was able to take some hardwood planks from my pantry and repair the plywood section. He was also able to remove the black gunk. Now the hallway and the living room are beautiful and have a seamless look. I am beyond happy with the work and would highly recommend this company.

Paul and his staff did an amazing job refinishing my hardwood floors. Paul was very knowledgeable and offered different options of the work to be performed. The staff were reliable, fast and efficient at a reasonable price.

Paul does great work, easy-going, nice, punctual, well-priced.

Came and gave a quote for service and he and his team did a great. The maple stairs look like a piece of furniture. Pawl took time to explain how to maintain and even came back for a touch up when I noticed something small to correct.

Came to home, discussed the work. Would not give estimate because he did not know how much material to use.  I called several times and asked for a maximum estimate for the job. No response. Clearly he was not interested, must be really busy.

Paul promptly contacted us and met us to give us an estimate. He arrived to do the work as promised. He was friendly and helpful and we were extremely pleased with his work. We would definitely recommend him.

Kingdom Floors (KF) was very responsive to take the job.  KF came in on time, sanded, and applied the stain.  Several areas did not take the stain.  One in particular was by the entrance to the room.  KF said it would be 1 1/2 weeks to come back and look at it but indicated that I could go to a store to purchase a minwax stain marker.  I went to the store, purchased the marker, and tried it.  It did not take.  I figured I'd live with it so I moved the furniture back in the room. Of course I scratched the floor moving the furniture back in.  I sent KF the pictures of the scratch and asked KF to come back in to redo the floor and let me know how much.  I waited the 1 1/2 weeks for KF to finished their next job.  I then contacted KF who said that maybe next week.  I waited another week and no response.  I contact KF and asked if they wanted the job.  I was told that they had a busy schedule and other clients so KF declined the job.  What a way to take care of your clients.  I will definitely look elsewhere.

Update in response to the company's response:
I will attach the texts (which clearly indicates the issue and includes pictures).
1. Price. $750 was good, hence the "B" rating. I'm not sure why that price would justify an excellent rating. I tie the price into the job performed and cannot in good conscience give it an "A."
2. Punctuality. KF came on time, hence the "B" rating.  If KF came early I would have given an "A" but I'll agree with you in the fact KF came at the appointed time. I have changed that review to an "A."
3. Professionalism. This is part of the issue. Our understanding was this was a water based stain and finisher or "all-in-one." We chose this option over the oil based due to the lack of smell when applied.  Our lack of understanding of what was put down is an issue. Our understanding in general is that a stain is applied, then a poly finishing coat on top to seal it.  We understood that KF used an all-in-one containing both. Clearly we are not the professionals but if only a finisher was used why was a stain marker suggested to be applied over the trouble spot? An "B" for professionalism would be justified if KF came back and took care of the spot by the door (see text messages and pictures).  This is my main complaint.  The mark was glaring, obvious, and I had an issue with it. I'm not sure how KF left a job with that there.
4. Scratch on the floor.  Per the text messages, we sent pictures of the scratch and an explanation.  That is our fault which is fine.  KF is not accountable for that.  I asked KF to come back, re-do the job (hopefully it would take care of the mark by the door as well), and let me know how much.  KF doesn't have to do that job.  That is fine.  Just tell me up front (see text messages). Under no instance (see text messages) were we told that the floor can be sanded only once. Yes, it is a thin layer and we understood that at the beginning of the job but not to the extent it can only be sanded once.  Again, why was this not made clear in the messages?
5. Recommendation.  I never said that another company recommended KF.  I found some customer reviews on-line which were good.  I had called another company before that and they could not do the job due to the size of the room only being 200 sqft not because it was an engineered floor at all. That is when I called KF due to their on-line reviews. I decided to get an Angie's list account after our experience with KF to find another floor specialist to fix the floor.  When I saw KF was on Angie's list was well I felt I needed to share my experience. Maybe if I had hired KF through Angie's list in the beginning things would have been different.
6. Sincere mention of fixing furniture.  We made a two inch scratch in our armoire moving furniture.  We asked KF to take a look at it and KF was kind enough to use their stain marker to stain the mark.  When you say "fix" in your response that is a bit excessive.  Sanding and re-staining is fixing.  A stain marker stains the mark, not fix it.  Thank you for your effort to stain the mark.  It was appreciated.
7.  The overall "C" is not for not taking the job to fix the scratch that was our fault.  The "C" is for leaving the job with the mark by the door.  It looks terrible. Look at the pictures again. This is why we wanted a professional to fix the spot that was part of the original job and not for us to use a stain marker . KF should have came right back and looked at it again. Is there a need to replace the board? What else be done? Was it the finisher? The onus is on KF to make sure the customer is satisfied with the job. I was not. The text messages are attached and clear. So I should have called as well to repeat what was in the text messages? If KF had come right back out and taken care of the spot by the door or just tried to fix it, I would have given a "B."  Leaving the job with that mark and not coming back to look at it is just a fair job to me. Sorry.

Paul did a great job of taking a bad looking dull wood floor and making look as good as new.

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Paul and his team of two arrived Wednesday morning to refinish my hardwood floors. They were prompt, professional and very efficient! They moved my furniture on the third and second floor to the first floor where I have tiled floors. They Stripped the finish off the old premanufactured stained floors which were installed in 2001. I also have 28 steps that needed refinished and a handrail refinished. For me to replace my hardwood it would have been a minimum of $10,000.00. Paul charged me around $3500. In 3 days , my maple hardwood floors were refinished and are more beautiful than when they were initially installed. Paul recommended a clear, semigloss finish. They turned out so beautiful and very natural . Everyone comments how beautiful the natural floors are and how great they feel to the bottom of your feet. Kingdom Floors of Boca is a special professional quality team that provides quality work in a short timeframe at a very fair price. Thats very hard to find in this South Florida market. I have recommended them to several of my neighbors already. They are young gentlemen with old school quality workmanship and work ethics that are highly reliable! I found them on Angie's list! Thank you.

Everything went very well. I liked them a great deal.

Very well

Very professional..absolutely beautiful floors.one of the best experiences I have had with a tradesperson.
Would highly recommend Paul and his crew.

We had kingdom floors sand and re- finish our floors that were in pretty rough shape. They were very professional showing up on time and explaining everything that needed to be done. The work was done in an efficient and timely manner- they kept us informed of the entire process. We were very happy with the results- the floors look amazing!! It has definitely added a lot of value to the house.

The project was carpet removal, new hardwood flooring, sand and refinish existing hardwood flooring.  The project went smoothly and on schedule.  All changes and problems were overcome with a minimum of fuss and expense. Especially appreciated were the HEPA Filter Vacuums that kept all of the dust to a bare minimum.  All of the workers were very polite and professional, and on time. All provisions of the contract were fulfilled to the letter. I would recommend this company to anyone needing high quality work at a fair price.

Good guys always on time they keep the house clean awesome work.