
HERCULES ROOFING
About us
At Hercules Roofing we pride ourselves on our high customer satisfaction rate. We work to install roofing systems that meet industry specifications, and when we leave a jobsite, we always make sure the customer is satisfied. Do your research and see the Hercules Roofing does it right the first time.
Business highlights
Services we offer
Roof Repairs and New Roofs. Tile, Shingle and Flat Roofs - We have you covered.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
92% | ||
2% | ||
2% | ||
0% | ||
4% |
"I am sorry for the unpleasant experience you had with us. While I understand your frustration, your stated case and pictures do not tell the full story. We repaired your roof almost 11 months ago and did solve the reported leak issue. The issue, repaired in 2016, was a leak at the bottom of the valley area where it meets up with a wall flashing. We repaired both the wall flashing and the bottom of the valley. I have attached a link to the picture that shows the exact location that your "expert" roofer claims that we did not repair properly. http://bit.ly/2tWZWnv We did seal up that area, which is visible in the photo. I am not sure what your roofer did when he removed the tiles to the roof, but the picture you have attached is not how we left your roof when we completed the repair. At this time, we believe that the current leak is coming in at the top of the valley and rolling down to the end where it is coming into your house. We hope that all of the leaks are, or will be, fixed. We have always honored our warranties and our reviews and reputation back that up."
The price was more than fair and the service was excellent. Hercules Roofing stuck by the estimate they had given, and didn't cost me a penny more. They handled all the permitting necessary, gave me a schedule of work beforehand and completed the work faster than I expected. The communication was excellent and the final product even more so.
I highly recommend Hercules Roofing. Over the course of 18 years as a homeowner (and a few homes) in South Florida, working with Hercules Roofing was simply the best experience I've had with any type of contractor on any type of project.
Also, In 2010 he put a full tile roof on my home and it's been 6 yrs and no issues whatsoever. Thank you for your work. I highly recommend this company.
"While we understand that you already had a roof inspection, our job is still to provide our own roof inspection. We cannot rely on other inspections and then be expected to warranty the roof repairs. Our job is to ensure a roof is completely water tight not just patched in a few areas. Based on the fact that despite the new inspection and larger scope of work you gave us an A for Quality, Responsiveness, Punctuality and Professionalism I think that you understand why we gave you the stated quote."
After searching in Angieslist.com, I contacted Hercules Roofing on Fri. 10/17/2014, and was told that the manager would call back and most likely come here next week to assess the problem.
On Saturday 10/18/2014, and employee of Hercules Roofing, named Arnold, arrived at our house at 9:00 AM and installed a tarp to cover the area of the roof where the leak most-likely came from.
Between mid-October and early February, there were no more leaks due to the tarp.
We had the interior of the house tested for moisture by a water mitigation service that was recommended by our insurance company. They installed several blowers and a big dehumidifier to dry the moisture in the ceilings, walls and floors in the area of the kitchen. It was a week of constant loud noise, as if we were flying in a jet with the windows open!
The insurance sent 2 different inspectors, and then took their sweet time sending us a check to repair the damage of the interior, but would not compensate for the roof repair, as they claimed it was "owner neglect" that caused the leak. Apparently, the policy we have "specifically excludes coverage for damage arising out of wear and tear ('cause you KNOW how often we walk around on the barrel tile roof!), deterioration ('Decline in the quality of equipment or structures over a period of time due to the chemical or physical action of the environment'.), and lack of maintenance (anyone who has a barrel tile roof KNOWS how often you must scrub and cleanse and protect our roofs from sun, heat and moisture!) ".
Finally, once the co-signed check came back for the insurance company so that we could deposit it and call Hercules Roofing to repair the roof (It took them almost a month to sign the darn check!), I called Hercules Roofing on Wed. 01/28/2015, and Wayne Franklin, Service Manager called back that he would come tomorrow morning to see what needs to be done.
On Thurs. 01/29/2015, 9:30 AM, Wayne arrived, did his inspection, and told me he would email the estimate for repairs by the next day. I received the estimate at 5:00 PM that afternoon.
I signed the agreement, scanned the sheet, and emailed it back to him on Friday morning. He called to confirm that he received the form and to tell me he would send a team to do the repairs late Monday around noontime, 02/02/2015.
The team arrived on time, removed the tarp, removed some tiles to find the problem and found that the sealer material below the tiles had torn (y'know, from all that walking around we do up on the roof all the time). They sealed the problem up, replaced the tiles and cleaned up ALL the debris and removed it to their truck, and collected the check for the payment of the job.
Everyone I spoke to or had actual contact with was a pleasure to talk with and do business with.
...FAST, PLEASANT, CLEAN, HONEST, REASONABLY-PRICED, AND ON TIME.
I called the front office and the person who I called for was not there but the person who answered was a big help. He really answered a lot of my questions and actually recommended doing some roof maintenance to extend the life of the roof. I was also informed that most commercial companies who have flat roofs often decide to maintain them rather than replace them. After about a 45 min call, the person on the other line informed me that he was the owner, Gil, which was really surprising.
Through it all, Gil recommended the lower price option (the roof maintenance / repair) over the higher cost option and he recommended using a commercial grade material which they use on commercial jobs and had some from a recent job.
Once I accepted the proposal, the two workers arrived the next day (first day of good weather in some time) and completed the work in two days.
Both guys who did the work were on time, very easy to talk with and worked hard.
When the work was done, the workers cleaned up and no mess was left in the yard from their work.
All in all, I would highly recommend anyone who needs roofing work to call Hercules Roofing.
Licensing
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