Your source for cabinet refacing, acrylic tub & shower liners, home organization and much more. Extraordinary Concepts, Unbeatable Values, On Time... On Budget... Every Time!!, Kitchen, Bathrooms, Windows, Doors, Closets, Garages, Built-ins and more.
Kitchen Remodeling, Refacing, New Cabinets, Hurricane Impact Windows, Entry Doors, French Doors, Siding Doors, Custom Windows, Non-Impact Windows, Remodel Bathroom, Acrylic Tub liners, Acrylic Shower liners, Walk-in tubs, Tub and Shower Conversions, Closet Storage, Entertainment Centers, Home Office, Garage Storage, Murphy Beds, Pantry Closets, DIY, Do it yourself assistance
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"Thank you very much Member. We appreciate you taking the time to give us such a stellar review."
"Anytime you undertake a construction project that involves multiple trades, such as plumbing hook-ups and counter-top fabrication, there is always the chance of delays. We never state, as a matter of company policy, how many people will handle the installation and because we've handled 1,000's of jobs, we never make promises other than what is clearly stated on our Contracts. In this particular case, when there are new counter-tops involved, it is impossible to complete an installation in 3 days. The cabinets have to be templated after the new cabinets are installed and that portion of the job may take 3 days or more. Once the counter-tops are templated (measured), it normally takes 1 week for fabrication and installation, especially if the new tops need to be custom fitted, and then the plumber has to be scheduled to make the plumbing connections. In addition, one of our scheduled installation people suffered the loss of his Mother. He had to return home and do to other installations, we were unable to provide additional back-ups. Refacing is a skill that takes many years to learn and to do well. We utilize only experienced people. I'm sorry that this customer felt we did not address their concerns in a timely fashion and we apologize for that perception. I can assure you this is not our normal standard of service. We have reviewed this complaint carefully, and want to state that there were a total of 7 people working on or with responsibility for this job."
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Sunday: | 9:00 AM - 3:00 PM |
Monday: | 8:30 AM - 6:00 PM |
Tuesday: | 8:30 AM - 6:00 PM |
Wednesday: | 8:30 AM - 6:00 PM |
Thursday: | 8:30 AM - 6:00 PM |
Friday: | 8:30 AM - 6:00 PM |
Saturday: | 9:00 AM - 3:00 PM |