Boca Veterinary Clinic

When placing your Boca Vet appointment over the phone, they don’t advise you that they aren’t allowing customers inside! However they do advise of an additional $70 up charge for an emergency appointment with a 2 hour wait. Don’t make that type of appointment either because you will be waiting the same amount of time without paying the additional cost. This Boca Veterinary Clinic google business profile doesn’t even forewarns you that they aren’t accepting clients inside due to COVID-19. Don’t expect your pet to be taken inside by one of the staff members at your scheduled appointment time! Please wear comfortable shoes because you will be standing up outside waiting aimlessly with your pet for about 30 minutes prior to any communication even takes place! 2 benches are provided by there strip mall landlords but with soical distancing, only one person at a time! When the boca veterinary assistant finally approaches you outside they aren’t social distancing! So I’m very confused with these covid-19 practices! Don’t get me wrong, I’m all for the COVID-19 distancing & wearing masks especially after losing so many love ones this year! When your pet has certain needs, The health provider needs to meet those expectations! There disorganized COVID-19 protocols needs a rework. The rate that this boca vet is heading, they’re just putting customers, pets & staff members at a greater unnecessary risk! Honestly there COVID-19 standards are only protecting the veterinarian on duty and sadly no one else!

Not sufficient to clean her teeth. Some staff there very unprofessional and nasty. Drs. Hack and Bello are good doctors it seems though I think they push tests and vaccines that maybe aren't necessary and I'm upset that they never recommended the 3 yr. rabies over the 1 yr. Nicole, Emily and Ayla are beyond unprofessional, lie and are rude.

The attitude of Nicole, the manager, is frightening. That she believes everything her nasty employees tells her shows that she is ok with an atmosphere of unprofessionalism and rudeness towards patients. The doctors are fine as are most of the employees however I clearly stated at consult time I did not want to give my pet too many vaccines and then as time went on they tried to insist on giving her too many vaccines or they wouldn't perform services. It seems they told me what I wanted to hear in order to gain my business. Ayla and Emily are so nasty and such liars . I've asked to speak with the Dr. numerous times but was told at first she would call me, to no avail. Now they won't even let me speak with her. I think this is the most unprofessional office I've been to. I would definitely not recommend. Look at their Google reviews to see about their attitude. Dr. Bello btw, is lovely though and a real asset to the clinic. Most of the employees there are lovely as well with the exception of those I named above.

Unorganized, unethical and uncaring. Multiple times they failed to take my cat’s blood pressure despite the fact that she is on blood pressure meds and despite my request. Multiple times they filled prescriptions with wrong dosages, incorrect needles and tablets instead of liquids. Front desk staff will argue with you when you tell them something is not correct as opposed to checking with your vet. Management and specifically Dr. Hack does nothing but make excuses for her employees when mistakes are made. With our terminally ill cat having just weeks left, Dr. Hack started a new medication that needed to be monitored closely however the instructions on the bottle stated 7 times more than the correct dosage (3 times daily vs 3 times weekly). When I discovered this was an error and expressed my concern, they refused to treat her. Then they waited 4 days to get her patient chart to me causing an unnecessary gap in monitoring her meds. AVMA ethics require a vet to continue to provide care during the transition of care to another vet if the patient has an ongoing medical condition however Dr. Hack and Boca Veterinary Clinic “elected to end all services effective immediately” upon learning that I was considering moving her care due to the many mistakes they had made.

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What I pay is not like what other people will pay. When I take him to be groomed, I have to have him sedated, so I have to pay a bit more. The last time, he was sedated and he was groomed and then he was also given an injection for skin injection. They are very professional. They understand problems with the dog and so they work at trying to handle him gently. They're veterinarians and they know animals. They're understanding and they love animals and they do a lot of outside work with charities to help animals. The office environment is very clean. The people who handle the animals are very friendly. I've seen them interact with other animals so I feel comfortable leaving my dog there. The main person that I deal with, she's a very sweet, kind person and I can see why she's in that profession. She loves animals.

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The prices are reasonable. I have some reservations about Dr. Hack. I think she is a little over-analytical. She is probably a very good diagnostician, but she over-diagnoses. She finds things that are not there. She errs on the side of cautious too much. On the other hand, she is very upfront about implication and the cost. The thing which balances that is that when it comes to making decision about treatment on you animal, she is very upfront about that sort of thing. I am not entirely comfortable with Dr. Hack's bedside manner, but her associate is a little bit warmer and a little bit friendlier and a little bit easier to talk to. Front desk has a history of not getting things straight. It looks like a good stable practice.

They are expensive. Dr. Lesley Hack is excellent. She will sit down on the floor and examine the dog if she has to, she doesn't care. She does take her time. Probably 9 out of 10 times, you have to wait for your appointment but she is very thorough so it is a tradeoff. The only thing that I don't like is the grooming. They just can't seem to find a good groomer.

I took my rescue cat to see Dr Reum a few days after I adopted her. Lab work was done and my cat was given medications for both of her conditions. Dr Reum called to see how my cat was doing. I felt she and the staff really care about their patients. We've been in for follow up visits and Dr. Reum really got my cats thyroid levels within normal range and kidneys are working great!

The vet is Leslie Hack. I would recommend them. I will be taking her for a checkup next week.