AZ Remodeling & Plumbing Inc

DO NOT USE AZ REMODELING & PLUMBING On 5/1/25 I called First American Home Warranty & reported a plumbing blockage. They contracted AZ Remodeling & Plumbing for the work. They scheduled me for 5/6/25 between 8am - 12pm. I asked AZ Remodeling & Plumbing if they had any appointments sooner due to the nature of the issue & they said no. We specifically made sure to take time off work to accommodate this time frame. I was told someone would call 30 minutes prior to the techs arrival. On 5/6/25 they never called, so I called & inquired about the arrival time. No call back, so I called again at around 12pm to see if they are on the way & they informed me that they can't come until around 1:30pm & they will call me 30 minutes before they come. I let them know that will not work since we have to pick up kids from school & I asked if they can come after 3pm & they said no. They then told me that they can reschedule me for 5/12/25. Their lack of professionalism is deplorable. 0 stars

Their technician came to the house to install an outside spigot and couldn't install it properly after two attempts. On his second visit, he broke the pipe in the wall and wouldn't come out fix it but told me to call another plumbing company which I did. I gave the invoice to AZ to pay since it was their plumber who broke it and it's been WEEKS and I can't get their management to respond or pay the invoice.

The initial response time was great. They showed up on time, did the evaluation but that is where it ends. I called for clarification on the project (what kind of water heater would we be getting, would they remove the old one and if not where they would install the new one). Seems like pretty basic info. I was told they would return my call after speaking to a tech. I left messages and called multiple times, with absolutely no calls back. I'm going on over a week now without hot water. I paid a service fee for the visit and then they charged me $200 to replace the shut off valve on the old water heater to get us by with running water in the house until we could install the new one. I would never recommend a company that can't follow basic customer service practices. Extremely frustrated and disappointed. Stay away from this company. I'm looking forward to posting a good review on the new company I plan to work with for this project.

Do NOT use this company unless you have time and money to waste. They are unreliable, unprofessional, condescending, and dishonest. I have been trying to get my hot water heater repaired for THREE months and it is a never-ending cycle of excuses, canceled/rescheduled appointments, and unprofessionalism. I have contacted the Better Business Bureau as well.

Service was great. Fixed the issue quickly, showed up on time, price was very good. Would definitely use again, highly recommended.

They were able to install a new garbage disposal same day as service & it is working perfect with no leaks

The seal from the end of the vent was causing water to drip on my clothes in the closet. He came out and resealed the vent and checked the other bedroom and resealed that vent as well. He was very courteous and explained what was happening.

The reason I don't want them back is because it's a big company, the turnover was I rarely had the same person back. I was having a recurring issue and they didn't seem to be able to fix it. They would put a band-aid on it and not able to really do anything about it. They were out several times and finally I discovered, after talking to someone else, that what the person who was here the last couple of times had told me was not true. So I didn't trust him anymore and I asked for someone else.

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Assigned by American to repair my AC. After 12 days AC not repaired. They do not answer phones. They do not return messages. Jack seems to be the go to person and his lack of professionalism is remarkable. I would never recommend AZ or AIr now or whatever their company name actually is.

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They tried to tell us that, “We need to move some piping and lessen at the other. It’s going to accomplices much more money.”  We just worked round and round with the guy. Finally, my husband said, “Forget it.” Then he come back with, “I talked to my boss and he said, ‘go ahead and do this.’” The destroy keep changing. And then, he is pulling out our old water heater. He is raging it and dump it out onto our brand new paver driveway and let wasting.  We had a pressure wash by professional company then to get it out.

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9/14/14 - Made my clain with American Home Shield.
9/15/14 - AZ called and scheduled appointment
9/16/14 - I had an appointment from 10:00-2:00pm to replace my garbage disposal.  Tech finaaly arrived at 4:30p and had excusses a mile long for being late.  I accepted it because it was a easy repair/replacement that should get them in and out.  The replacement was approved and they had a replacement on the truck, I think fantastic.  I had a 3/4 HP unit and they started to replace it with a 1/2 HP.  I stopped them made them get replacement of the 3/4HP approved with AHS.  It was approved by AHS. They DID NOT have this "specialty" item on the truck.  They would get one and be back the next day and I would be hearing from dispatch for the appointment.  
9/17/14 - No calls from anyone.  Called dispatch, they new nothing of the return visit (I later find out thet they no nothing anyway) so I call the number of the tech that was in my home the day before.  "We have been on a roof all day and have not picked up the new garbage disposal. You will hear from the dispatcher when we will be back" Called the Dispatcher back and they referred me to Simon. Simon i sthe General Manager/Owner. He assured me that he would get it fixed.  We then scheduled and Appointment for 9/18/14
9/18/14 - The scheduled appointment came and went.  I called again to Simon and soon I have a call from the dispatcher again to set an appointment but this time it is for Saturday 9/20/14 from 10:00-3:00pm.
9/20/14 - Sat around all day Saturday waiting.  The appointment time again came and went.  I again called Simon ( who now will not return my calls) and the dispatcher.  Dispatcher was able to schedule yet another appointment on 9/22/14 from 8:00 - 1:00pm.  
9/22/14 - 10:05am recieved call from the dispatcher and was informed that we will need change the appointment to 9/23/14.  
Well, I lost it! I called Simon and AHS.  AHS called AZplumbing and we still got the run around.  Turns out that the tech is sick today and they cannot assign the job to anyone else in AZ Plumbing!  
9/22/14 - They did finally assign a different tech to come and replace my disposer.  He was in and out in 20 mins.  reduclous I had to wait over a week to get it fixed.  
I have never been so angry with any service provider as I am with AZ Plumbing and I am not very happy with AHS either.  
STAY AWAY FROM AZ PLUMBING...THEY SUCK!

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Paid standard service call under contract and they replaced water heater.  They requested an additional $300 for replacing a brass valve with a plastic one, claimed pipes did not line up with new heater.  After reviewing the work, there was nothing wrong with brass valve ( which I still have) and the pipes lined up perfectly with new water heater.  They did absolutely nothing for the $.  Spoke to owner of business (Alex Zadov) and he claimed the work was required.  I contacted American Home Shield who refunded me the extra monies charged by the vendor.

Called Monday morning to schedule a appointment...told the receptionist that we had NO hot water to the home. She said the earliest that she could have someone out was Thursday afternoon.  I asked if she can atleast just have someone come out to check the hot water heater that would be helpful because she told me that on Thursday they would not be able to replace it.  She said that technician would just diagnose the problem and then reschedule the replacement.  So then we waited until Wednesday the following week to get the hot water heater.  HORRIBLE TO DEAL WITH - RUN!!!

The service was covered by my home warranty. In the begining I had to call my home warranty company twice. I put in one claim and then had to call again to finally get them out here. When the guy came out he was really shady and he tried to tell us he was off the clock. He was trying to get money out of us and it wasn't all the way fixed. I had to call my boyfriend to finish the job. I would not recommend this company.

He arrived on time as scheduled, performed the work as requested, cleaned up and was gone within an hour. Great job and great service

It was a good experience! He explaiend what he had to do before he did it so that you would know the expense that it would incur. He also had a good attitude!

THe plumber who came out was great, he was patient and resolved the problem. The only problem was that our total was for over $100 and we handed them a check and he told me that they do not take checks for over $100. He then said that they will call me and ask for my credit card information and they did call me but it was from a random number so it was kind of sketchy getting a call from a random number that did not show up as AZ plumbing and have them asking for our credit card information.