AZ Plumbing and Air conditioning Corporation is one of the fastest growing full service Plumbing, Remodeling, appliance and HVAC companies in the United States. Having the unique ability to hold all 5 licensed in 3 different states gives us the advantage of servicing customers efficiently in North and South Florida, Alabama and Texas. When you need a qualified technician, contact your local AZ Plumbing contractor. Our technician are clean and professional, and they get it fixed right the first time. You know the price before we start. Our workmanship and parts are guaranteed. Additional contact name - Simon Leizgold.
Residential and commercial plumbing, drain cleaning, kitchen and bathroom remodeling, rough in, pipe laying, water heaters and filters, pipe fitting, trenching, water purification, water heaters, appliances, water alarm detector & maintenance plans.
Electrical jobs.
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Number of Stars | Image of Distribution | Number of Ratings |
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38% | ||
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8% | ||
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54% |
The provider was contacted by a home warranty company due to a broken garbage disposal on Tuesday, September 2 and came to my home the next day. The disposal needed to be replaced, and I was told by the serviceman that he would try to get a new one and replace it on Saturday, September 6. The next day, I was called by AZ and told he would be able to install the new disposal on Saturday between 12:00 and 5:00. At 2:35 on Saturday (over halfway through the waiting period), I received a message from AZ saying they did not have the part to repair my disposal and would call me on Monday. I was upset since I felt they could have called me earlier if they did not have the new disposal. This was something they should have known Friday or Saturday morning and told me then so that I would not have to stay home and wait.
I never received a call to reschedule and finally called AZ on Wednesday, September 10, two days after they were supposed to call me. When I told the representative who answered that I was upset about the needless wait on Saturday and the lack of a call as promised on Monday, she never apologized for or even acknowledged this very bad customer service. She put me on hold for almost ten more minutes. When she finally returned, she said someone could replace the disposal Saturday, September 13 between 12:00 and 5:00, three days later. I complained about this and also said I would rather not wait five hours again on a Saturday. She then suddenly offered service on the next day! This seemed very odd, and I told her I did not appreciate this sudden change and asked why service on the next day was not offered initially. I also pointed out that she had yet to say she was sorry for the poor service I had received from AZ. When she did not reply, I realized she had hung up on me!
My dealings with AZ have also been suspicious. I live in the Houston area. Yet I have not received a phone call from them on a local number. Instead, calls from them have been on phones from Florida, Alabama and Vermont. This includes calls from the repairman. According to AZ's website, they are based in Florida. However, due to the lack of local information provided by the website, it is very difficult to research them locally or to provide the proper local information to write this review. I have to wonder if this is intentional. Apparently, AZ is not concerned about providing good customer service.
Unfortunately, I have already paid AZ the $75 fee that is my part of my home warranty contract. I now have to deal with my home warranty company to have a new provider replace the disposal without paying $75 again. They should certainly get the money I paid back from AZ.
Do not use AZ Air Conditioning Plumbing. It is very clear that since they have my $75 they will do their job when they want with no consideration for me.
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Sunday: | 9:00 AM - 5:00 PM |
Monday: | 9:00 AM - 5:00 PM |
Tuesday: | 9:00 AM - 5:00 PM |
Wednesday: | 9:00 AM - 5:00 PM |
Thursday: | 9:00 AM - 5:00 PM |
Friday: | 9:00 AM - 5:00 PM |
Saturday: | 9:00 AM - 5:00 PM |