Complete fail. We met twice. The first time he brought out 3 tile samples and measured the area to be tiled. The price was unbelievably good, so I thought that assuming the references checked out, he had the job. I asked him to find a somewhat darker beige tile. He came back a second time with samples that were almost identical to what he brought in the first trip. So he told me to go myself to the tile supplier and look firsthand to see what they had. After that second time, I was feeling a bit uneasy, because he specifically said the verbal quote he gave me at our first meeting would have included any of the three samples he brought. I specifically asked him later if that was just the price for labor, and he responded no, that it was the complete job, demolition of current surface, labor, and materials to replace. So I thought we were on the same page. Yet on the second visit, he expressed that of those initial three, they ranged from one at $.99 a square foot to the third at $.1.89 a foot. Hmmmm...was starting to sound like bait-and-switch, but I decided to give the benefit of the doubt and wait for the written quote before backing off, which was my initial reaction to this surprise change. I went to the tile supplier the next day, and found what I wanted. It was even less than the lowest tile he had shown me. I texted him (he seems to prefer texting as his communication mode of choice) and told him the one that I chose. That was last Friday. I told him I needed to get the quote and references I had requested on our first meeting in writing ASAP, as the supply of that tile appeared to be limited. I sent him my email address, just to be sure he could send it. I emphasized that we needed to get going on this as soon as he could, since after trying to find a tile I wanted, I didn't want to miss out on it. He sent a text saying, "OK....I do. I call Monday." Would have preferred sooner, as this should have been done already, waiting only to plug in the tile cost for the final quote, but OK. Again, I accommodated him. Well, Monday came and went. Nada. On Tuesday morning, close to noon, when he again failed to communicate, I sent a text politely requesting the quote once again. I explained again that the tile supply appeared to be dwindling, so I really wanted to get this project moving. He had specifically promised to call on Monday, so I don't feel it was unreasonable to contact him. No response all day. Mind you, this is a guy who had been responding almost immediately to every text prior to this. I wrote again that evening to say I wondered why he had was failing to respond. Told him that if he didn't want to do the job, would he please let me know. No response. It's now a week later. To date, the dude has been radio-silent. When he had the tiles, he drove me nuts calling and texting because he wanted to meet right away. I was in the middle of something demanding, so I hadn't picked up or answered the text right away. His repeated calls were very inconvenient. I picked up on his third try. I set up a time to meet with him the following day, even though it involved moving an earlier commitment. When he got the second pair of samples, he called wanting to meet within the hour. I accommodated him. So for him now to not even dignify my time and completely ignore me is ridiculous. Never managed to give me either a written quote or references, so I can't speak to the actual price he would have charged. Bottom left me is that he yanked me around, then did a disappearing act. As many home remodel projects I have done have taught me, if a guy is this undependable BEFORE the job, he's going to be much worse after the contract is signed. In my experience, someone who values the client is respectful of her time. At this point, I've probably lost out on the tile I wanted because of him. He gets no further opportunities to yank me around. If this is how he treats potentential customers, he doesn't need my business. This guy and this experience, in a nutshell, embodies precisely why homeowners hate the nightmare of having to deal with contractors. Like so many others, he gives home remodeling a really bad name.