ADT Security Services

Reviews All contract42 call41 bill19 corporate14 +6 Sort by Most relevant Newest Highest Lowest Joey Zovich Local Guide·37 reviews·5 photos I have had a problem with ADT's customer service. I did a chat on ADT on September 5th to replace a door sensor that I took off … More ADT Security Services (Owner) a month ago Thank you for reaching out to us! We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post. Property Seeker Local Guide·22 reviews·9 photos 2 months ago ADT false advertising, bait and switch, credit card fraud, deception and simply liars! ADT was a good company. Been with them for over 25 years. Everytime we move we get their service. We recently moved to Playa Del Rey, Ca. It has been a … More Photo 1 in review by Property Seeker Photo 2 in review by Property Seeker 3 ADT Security Services (Owner) 2 months ago Thank you for reaching out to us! We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post. Dylan S. 13 reviews·1 photo a month ago Never EVER sign any ADT contract or ask for any of their services. If you want a money hungry company that loves to shake down customers, then they’re the place. … More 2 ADT Security Services (Owner) a month ago Thank you for reaching out to us! We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post. kc church Local Guide·19 reviews 2 months ago ADT did not cancel my service when I requested them to do so. I was a loyal ADT customer for 14 years. The service was mediocre, and the hold times were usually long, but I rarely had to call them, so I tolerated it because I was treated … More 3 ADT Security Services (Owner) 2 months ago Hello. We are terribly sorry for this frustrating experience with your cancellation request. Please email us at AlwaysThere@adt.com with a copy of this concern, in addition to the address and phone number for where the services are located, so we can review further to assist. Thank you. Angi App installed ADT Security Services Reviews - Boca Raton, FL Overall it was overpriced, the customer service was non-existent, terms were confusing to the layman, and we found it impossible to cancel the service after all ... 3.0 (10) Indeed [*** Link removed ***] › Adt-1 › r... Working at ADT in Boca Raton, FL: Employee Reviews Productive and fun place to work! ... The staff and work environment was amazing here. Everyone was very helpful and willing to help no matter what the concern ... 3.2 (7,173) Discussions and forums Is ADT a good home security company? Reddit · r/homesecuri… · 50+ comments · 5mo Look up the reviews, very poor. It's a horrible company with crappy business practices. More Is ADT really that bad? Reddit · r/homesecurit… · 120+ comments · 1y Can anyone share a negative experience with ADT security ... Quora · 5 answers · 3mo People also ask Is it worth using ADT? What is the average monthly fee for ADT? Is there a better company than ADT? How much does ADT charge for a service call? Feedback Better Business Bureau [*** Link removed ***] › profile › cu... ADT Security Services | Reviews | Better Business Bureau® Profile They are an absolutely terrible service. They will have their technicians lie to you about what you are paying. They will overcharge and forget if you ever ... Niche [*** Link removed ***] › adt-secur... Working at ADT Security Services ADT Security Services Reviews ; Rating 5 out of 5. Excellent. 10 reviews (38%) ; Rating 4 out of 5. Very Good. 7 reviews (27%) ; Rating 3 out of 5. Average. 5 ... 1.0 · Review by Entry Level Employee Better Business Bureau [*** Link removed ***] › profile › ad... ADT Security Services | Better Business Bureau® Profile They cut my service on October 6th I cant view my cameras and they are charging me for October and I am not receiving service. ADT has changed in a negative way ... Read ComplaintsBBB Accreditation StatusNeed to file a complaint? Indeed [*** Link removed ***] › cmp › re... ADT Work-Life Balance reviews in Boca Raton, FL Productive and fun place to work! ... The staff and work environment was amazing here. Everyone was very helpful and willing to help no matter what the concern ... 3.2 (7,167) MapQuest [*** Link removed ***] › florida ADT Security Service, 1501 Yamato Rd, Boca Raton, FL 33431, US The worst customer service on earth! Spoke with at least 10 reps about the high volume of my alarm. Every rep gave different information. I told them the volume ... Glassdoor [*** Link removed ***] › ADT... ADT Reviews in Boca Raton Employees in Boca Raton have given ADT a rating of 3.2 out of 5 stars, based on 207 company reviews on Glassdoor. This indicates that most employees have a ... 3.2 (5,173) People also search for Adt security services boca raton reviews yelp Adt security services boca raton reviews consumer reports Adt security services boca raton reviews complaints Adt security services boca raton reviews bbb Mid-City, San Diego, CA - From your device Update location Terms Joey Zovich Local Guide·37 reviews·5 photos I have had a problem with ADT's customer service. I did a chat on ADT on September 5th to replace a door sensor that I took off about a year ago. I talked to Christine. She told me it would cost $100.00 to get a door sensor. After about a 20-minute conversation, she convinced me to get your BOGO special. I agreed to that and informed her that she could add a motion sensor to the door sensor. When I got the email confirmation, I immediately contacted ADT via chat and was connected to Christine. I explained that the wrong order was submitted. She told me that she would cancel the old order and put in the correct order. I asked her about the charge for the old order. She told me that a refund would appear on my credit card. I got the correct order in my email. On aSeptember 6th, I noticed that both the wrong order and correct order appeared on my FedEx account as Label created WAITING to be picked up. I called the 800 number, and it connected me to ADT. I explained what had happened. He said that FedEx already had the package, so it couldn't be canceled. He informed me that both packages had a FedEx return label in each box. Both boxes came in today. Neither one had a FedEx return label. From the 5th until now, your customer service has been giving me the runaround on this issue. Because of the lack of customer service, I want to send BOTH PACKAGES BACK. I've been a loyal customer of ADT for 17 years. That has to count for something. In a reputable business, it does. With ADT, not so much. Should I decide to cancel, I may also send the CEO as well as the rest of the board of ADT the reason why I canceled and signed with their competitor. As I stated, I've been a customer for 17 years. A PAYING CUSTOMER. On 10/17/2024 my ADT account had a balance of $0.00. Today, 10/18/2024 it showed a balance of $-133.14. ADT UNLAWFULLY CHARGED my credit card. They did not have my permission to charge my credit card in OCTOBER. Doing so is a crime. When I called them they said that they would send a check. I told them that sending a check is unacceptable. They charged my credit card in one day, they can return the funds in one day, not seven to ten days. That charge incurred interest. This is yet another reason I left ADT after 17 years as a loyal customer

Rene Mendez from ADT came to our house on 6/15/15 and immediately noted the lack of smoke detector monitoring, and installed new wireless detectors. ADT is Very Lucky that we had no fire. ALWAYS MAKE SURE THAT ADT CHECKS EVERYTHING, ESPECIALLY the smoke detectors! I am still waiting to hear back about my formal complaint

They're okay. I think my husband pays about $47 a month. The responsiveness was actually very good.

It depends if I am going to use their services again in the future.

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I have no complaints. I haven't had any issues with the system.

Installation was smooth and on time. The installer was knowledgeable and helpful, and he advised us about less expensive options. Since we had the system installed, we have had one break-in attempt and two false-alarms. The break-in was foiled when the alarm system was activated, and the false-alarms were due to a problem with the house that was since rectified. All contact with ADT has been positive and helpful. Our home is not in Florida, so this is a review for the national company, not a local provider.

I used the service for 15 months and cancelled on 12/21/2009. Upon cancelling the service, ADT informed me that I have a 3 year contract. I told them that this is not true. I never agreed to a contract, nor did I sign anything. ADT informed me that they will be sending me a bill for 75% of $32 X the remaining 21 months of the so-called contract, totalling approximately $505. They said that if I fail to pay it, they wil forward my account to a collection agency. ADT is attempting to fraudulently collect money from me that I do not owe. I never signed a contract, nor did I make any oral or written agreements with them regarding terms of a contract. The service was activated under the strict condition that it was on a month-to-month basis and that I could cancel at any time. ADT made no concessions for my case, since I already owned the equipment. After researching ADT on the internet, I found hundreds of similar complaints about them. They are oviously scam-artists, liars and cheats. I would never use this company again.

Good overall service.

They never disconnected service in the apartment as we requested. Instead they have been double billing, once from my husbands account, the other from mine, and in the process of moving, which cost $600, they changed us from a one year contract to a 3 year without telling us. Once my contract is up I will never use them again. Half the time the system doesn't even work.

Horrible service! First, they had our address wrong and were monitoring a house that doesn't even exist for 2-3 months. They never sent us statements when they drafted our account. They called us repeatedly about alarms and system outages and failed test signals. Overall it was overpriced, the customer service was non-existent, terms were confusing to the layman, and we found it impossible to cancel the service after all of this. We sold the house but they kept saying they couldn't stop monitoring for 30-days. In the mean time, someone else moves in who doesn't have the code to our system. I don't even know how many times emergency personnel were sent over there after we moved. It was such a hassle!