D R N Moving Inc

"Thank you so much for taking the time to post a review. We appreciate your business!"

"Thank you so much for your detailed review. We work hard to supply a good service, on time with hard working, trained movers and packers. I am sorry that we could not accommodate your change in date; April was extraordinarily busy this year. I understand that we have already brought the remaining items to you. Thanks again for your business!"

"Thank you so much for your kind review!"

"Thank you for using our services and for taking the time to write a review."

"Thank you so much for your kind words! I'm happy we were able to meet your needs and schedule your move in so quickly. Signed, Wonder Woman"

"Thank you so much for taking the time to review our services. We are so happy that your move went smoothly - a happy customer is our goal!"

"We appreciate your business and thank you for the lovely review. We work hard to be the very best movers available!"

"Thank you SO much!"

"[removed member name], We are very sorry that you were not happy with our services. Thank you for your review, we appreciate your feedback and will use it to make us better in the future. We strive for 100% customer satisfaction and rely strongly on personal recommendations. There are so many variables on moves (weather/trucks/staff/prior condition of furniture/geographical locations/etc). While we always try our best to ensure that you have a smooth move - unfortunately, some things are out of our control. In response to your comments: we admit that we did make a mistake on your pack/load dates, but this was corrected once you called us. We were able to get you packed and loaded and out (I believe) within 24 hrs of scheduled date. The owner came out himself to help load. There was some extreme weather on the trip up to Maine. There were flash flood warnings as a result of the torrential rains that we drove through. We understand that you did make a claim that a bookshelf had water damage. Our driver had indicated that the shelves were particleboard and that our inventory showed existing damage prior to shipping. As described in our moving documents, particleboard is not covered. Our claim notes show that we spoke to you last on 8/15/13 regarding this and were awaiting a response from you. We closed the claim in October as we had not heard from you. If you disawould like to re-open the claim, please give our office a call at 877-344-MOVE. When the driver arrived at your home in Maine he advised that you that he would need a shuttle (smaller truck) to get down your driveway. Our driver stated that you requested ("begged" is the term he used) him to drive the tractor trailer onto the lawn so that you could avoid the shuttle charge. (We did advise you on your Bill of Lading of the potential cost for a shuttle if needed as required by law). The truck did get stuck and you did have your neighbor pull it out, and we did get the shuttle. Lastly, yes we did hire additional help in your area to assist with the unload. We prefer to use trained movers from companies that are members of the American Movers and Storage Association to help with our unloads when possible. We feel that we are more likely to get honest, dependable and qualified help this way. I am not sure if there were any other movers closer to you that we could have hired. Regardless, this did not cost you any more money (although it did cost us more!) Again, we are sorry that you were unhappy with our services and appreciate your feedback. I do understand your frustrations, but I also know that there was never any bad intention on our part. This is the 1st bad review we have ever had."