All Surface Rejuvenations Plus

"Dear Member, Thank you for your "kind" words. Yes, at every FREE estimate we give, we provide you with a packet of information explaining exactly who we are, what we do and our warranties. We always recommend the packet be read before we even begin a job, this way we are all on the same page as to how our cleaning systems work, our guarantees and how to keep your floors clean after we leave. It is obvious that even after the job was done you still have not read the packet as our warranty states in the packet... with the sealer you get a 1 year warranty (which means we will come back and do it again if it stains in that year) and a LIFETIME written warranty, which means all you had to do was sign a form and send it back to us. Sealers do not stop your floors from getting dirty, they protect the grout itself from staining. You also forgot to mention how even though you told us you cleaned your floors using cleaners we highly advised against you using, we still offered to come back out and clean your floors free of charge. You still were not satisfied and continued to clean the floors your way, which as you were told in the beginning, will cause your floors to get dirty again. By using the pine-sol and other cleaning products and not rinsing your floor, your leaving a sticky residue behind allowing you to track dirt in from others areas of your home. Another point you were advised of. So Member, perhaps if the customer service you received was not up to your standards, maybe that's because you had a hard time following directions and listening to the instructions and taking the free offers the first 5 times it was all explained to you face to face and in writing. Oh, you ALSO forgot to mention that we offer a 100% satisfaction Guarantee... that means you did not pay for the service until we were finished and you were 100% satisfied... Hmmm... We did the job, you bragged about the amazing work done, and you paid. You didn't follow simple directions, you were offered a free cleaning. We can't come to your house and babysit what your doing on your floors, we give you ALL the information you could ever need to keep a beautiful floor, it is up to YOU as the home owner, to follow that."

"Thank you so very much Member! We love hearing back from those we have been able to help! We love what we do, and we make sure it is done right the first time!"