Walker's Fence Co

I purchased a home with a fence installed from this company in 2018. I contacted them because the fence is sitting on sprinkler heads. Per their contract, which I have a copy of, states they guarantee their workmanship. Clearly, as sighted in the images, the fence is on top of those sprinklers. In the contract, it states they are not responsible for the irrigation, however, I am not seeking them to fix anything but replace that side of the fence. The company refused. Saying that once transferred it is voided. However, it does NOT state this in the contract. The couple I purchased the home from were older and were unaware of this issue. It’s unfortunate that this company would not take responsibility for properly placing the fence. Marcus, who oversaw the fencing project, stated the third party contractors did place it incorrectly — following the sprinkler heads. This is unprofessional, as they were provided the survey. My new survey shows the fence line being off. Which, if you know, your neighbor maintains that property for 10 years, you can lose it. I don’t believe I should pay a company to fix their mistakes. If I’m going to pay anyone, it’ll be another company to fix it. To me, it seems like a easy way to get extra money out of people. They would have never known that the fence was improperly placed if we hadn’t gotten a survey during the sell. Just beware. You trust professionals to do the job right, but these “professionals” didn’t ensure that and are now costing the owners more money. BTW the owners were more than happy to communicate with the owner and he still refused. Find someone else.

If you do not do the work correctly, then a warranty does not mean much. If a warranty does not mean much, then why stand behind it? Or so that seems to the philosophy of Walker’s Fence. We are Florida homeowners (living in another state) and are renting out our Florida home. We wanted some privacy for our tenants and had Walker’s Fence install a fence on the property. They did this in Mid-September 2017 (after hurricane Irma passed through) and it seemed to be a good job. Then came the first repair. During the first week of October, our property manager saw what seemed to be some loose screws (literally, several screws for the hinges had ripped free on one of the gates). Scott, a representative from Walker’s, did an inspection a week later. They told us the pilot holes in the vinyl were the wrong size and so were the too-small screws. Larger screws we installed as their fix on October 20, 2017. Four months after that (on March 20, 2018), our manager noted that the new screws had also ripped out because the first repair had damaged the vinyl. Our manager took pictures and sent copies to us. We sought another repair from Walker’s since the materials are supposed to be warrantied for 25 years, and the work for at least one year. When we called them to ask about this, they said any work would now cost more money. The fight was on. Their rude representative (Carl) tried to blame Irma (the calendar denied that approach). Then it was misuse of the gate (although the tenant does not use that gate and it is opened once every fourteen days or so for lawn maintenance). Then it was faulty materials from the manufacturer. Carl’s boss and company owner, David, backed up whatever Carl was saying. The owner refused to even look at the fence, then refused to work with our legal representative and agent. We were then told, by David, that they would not honor the warranty and would talk to the owners only through Jane. Per Jane, “We are no longer doing business with the owner.” This seems extreme for what seems a small repair that was needed because they erred on the installation. We contacted the Better Business Bureau and the BBB did their best. All we wanted was the loose hinge repaired (as per the alleged warranty) and the name of the manufacturer so we could contact them about their faulty materials. Even with the help from the BBB, Walker’s refused to do anything by deny responsibility and refuse to honor the warranty. We have another (more reputable) company doing the repair. Walker’s seemed to be a good company and seemed to have a good reputation. We were wrong. We do not know why they refused to stand behind their work, acted rudely, and lied (or at least tried to). This is not a company with which you want to work. Maybe we were just too small a customer for them. Maybe we were seen as out-of-staters. Maybe this is how they always do business. Whatever the story, if we can give them zero stars, they earned it.

unknown

We were scheduled for Wednesday, but they came a day earlier and asked if we were ready...we were, and the job was completed in one day, and it looks wonderful.

It took them 1 day to do the job and we were very happy with the results.  We signed the contract on July 22nd and they came out a couple of days later to do the work.  We paid 1/2 as a deposit and the rest upon completion of the work.

We solicited bids from several warehouse stores and local companies, and also from Angies List.
Some of the larger corporations like Lowes & Home Depot wanted 7500, but said they would match anyone... which makes me wonder why the bigger corporations didn't  just give me a reasonable price to begin with ???)  The same guy came out for a couple of companies and said "we'll just go with the last bid" and others wanted to match the lowest bid.  All bids were on that magnitude.
Walker Fence came out and provided an estimate. I verified all of the components and procedures were on par with the other vendors. They were very professional. It turns out they were the best value by far. I appreciate them giving a real bid and not a negotiable bid. 
He did want 1/2 down, but since everyone on Angies List gave him A's I went with it. Normally I would have paid for materials when dropped off, paid half when 1/2 done and the other 1/2 of labor when completed. (but it is just a fence after all)
All work was performed extremely well with all of the same materials as the high end bids. All of the posts were concreted. Every thing was perfectly level and aligned.
Very happy with them all around.  Great job.
I am so glad people give recommendations on Angie's List.

The guys arrived on time, went right to work, clarified any question before proceeding. I confirmed all details because I had to leave before they had finished. When I got back, I had a beautiful, new backyard fence. I love it! Thank you. I'm telling everyone!

We live on a sloping piece of land and wanted a fence installed so that our dogs could not get out.  The salesman came out and took a lot of time in discussing what we wanted and how to make it work safely for the dogs and economically for us.  They gave me a work window of 7-10 days but called us a couple days early and said that they could start the job, which made us very happy.  They sent out one man to install the poles and set up the fence line.  He worked hard all day and advised us that he would be back tomorrow to complete the job.  He came back as stated but with an additional person.  They installed the fence and did the best they could to make sure that our dogs could not get out.  The gate became an issue because of the sloping land, so one pole is quite a bit higher than the other, to try and compensate for the slope (doesnt look that great, but I guess it couldn't be done any other way)  Once the men left, we let the dogs out and two of them  promptly crawled under the gate and out into the yard, so we still have to place a barrier along the gate line.  Not happy with the looks of the gate entrance and the concrete blocks, but I realize that it was hard to install due to the downward slope.  I am not convinced that maybe the gate could have been placed a little differently to stop the uneveness, but I am very happy with the company and the two men that represented them, and they know better than me :-)

Went well.

Overall it went very well.We advise getting as many estimates you can and ask about products, guarantees and time.  Use the internet to find out about products and ask friends about their experiences too.  Ask as many as you can.  You can never have enough information!

They were very good, they were honest, quick and they gave me a good product at an average price. I was not here at the time when they were doing the work, but he job went very well and they did a great job. I have had problems with people saying they were going to do something and when I would come back it would be done, but with these guys everything was up and running, because they told me that they would do it at a certain time and when I came back, it was all done. They did the job for a reasonable price and their quality was very good. I had something that they did not suggest but were very up front about it and the explained things to me and the problems I could have. They were quick and they did a really nice job.

They sent the guy out right away to do the measurements and gave me the estimate right there. They came at exactly the time they said they would and got it done. It looks awesome.