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Springer Brothers Air Conditioning & Heating

4.9(
39
)
Heating and Air Conditioning Service,

About us

Springer Bros. has been serving Polk County since 1986! We are family owned and operated. We specialize in residential and light commercial. We put our customers at the center of everything we do by serving them with integrity, industry leading expertise, and 24 hour emergency service.

Business highlights

Emergency services offered
39 years of experience

Services we offer

Heat Pump, Air Conditioning, & Furnace Repair & Installation. Clean & Replace Ductwork.

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Our recent projects
  • 6
    View Gallery

    Assorted photos uploaded by Springer Brothers Air Conditioning & Heating

Reviews
4.939 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
97%
4
0%
3
3%
2
0%
1
0%
Write a review

Filter reviews by service

Showing 1-25 of 39 reviews
Tim M.
Apr 2024
5.0
Yes, I recommend this pro
I have done business them for five years now. They are very responsive and do very good work. They have excellent follow through on appointments made. Highly recommend.
Mike Y.
Feb 2022
5.0
Yes, I recommend this pro
Professional from start to finish.
Nick D.
Mar 2020
5.0
Yes, I recommend this pro
$20,000
went great the team was awesome.
Response from

"Thank you, [Member Name Removed]. We appreciate your business."

William D.
Jan 2020
5.0
Yes, I recommend this pro
They are very good, very thorough and clean up after them selves.
Charles L.
Mar 2019
5.0
Yes, I recommend this pro
$9,000
It went very well !! Our service tech I feel went above and beyond .. so informative and helpful
Response from

"Thank you for your review. We appreciate you business for all of these years. We will always continue to give great service that is honest and thorough. Thanks again!"

Kimberly D.
Nov 2017
5.0
Yes, I recommend this pro
$887,400
Springer Bros. did not have the highest or lowest bid received for this job, but they offered the most for the money by adding a Nexia thermostat. But, as anyone who’s bought an a/c system knows, you can buy a great system, but if it’s not installed well, you might as well have bought the cheapest one. So, it’s all about the install. And these guys deserve Super Service Award status. The difference is like night and day. My power bill averages 25-30% lower, the humidity stays around 50%, and I can barely hear it running. The team of Chris and Chris were more than professional. They arrived on time, worked diligently all day long and cleaned up after themselves. But that’s not all. One Chris determined that the elevated enclosure off my laundry room housing the air handler needed to be rebuilt. (He said he could see into the garage from there. Not good.) Then he did so with the skill of a carpenter. Having family members who do carpentry, I was very impressed that he did such a clean (tight corners, etc.), solid job in an area that would not be seen. All at NO extra charge. That says a lot about the company. He then installed the air handler with the same attention to detail. The other Chris mounted the condenser on a pad around the corner away from my family room window (as requested). He then built, attached, and sealed a neat, paintable aluminum cover to the side of the house to hide the roughly 10-12 feet of additional plumbing and electric. Nice. The other Chris also crawled ALL over my attic with no flooring, in 120+ degrees (It was June.), to check the duct work. Later, the supervisor came out to make sure I was happy with the job and I felt confident that he would fix any problems if I wasn’t. In conclusion, I think choosing Springer Bros. was the best decision I could have made. I got the most for the money and a great installation with measurable improvements.
Response from

"Thank you for your review. Purchasing an air conditioning system is a big investment. So, we always go the extra mile to make sure you receive the best installation and experience possible. We appreciate your business. Thanks again!"

Karen G.
Oct 2017
5.0
Yes, I recommend this pro
work done quickly.
Response from

"Thank you! We're happy you like your new system. Feel free to contact us if you have any questions about it. Thank you for your business!"

Michael H.
Sep 2017
1.0
$99,800
I contacted Springer Air Condition upon their glowing recommendations on the internet from their clients. We had recently purchased a home wherein the master bedroom was about 10 degrees warmer than the rest of the house. Called Springer A/C and they sent out Nate Blaschke, their installation manager. He was prompt and extremely courteous. During this time, we heard how lucky he was to work for Springer family and could not wait for the owner to retire, as he would take his place and move up the ladder. This is not what any customer needs to hear as they are discussing work that needs to be completed on their homes. He looked over the ductwork and the air handler and stated that he needed to replace the ductwork back to the plenum after he replaced both the plenums as they were vibrating too much, and place a return in the master bedroom which would solve the problem. The cost of this venture was just under 1K. We agreed and it was scheduled 30 days out (because of the heat and a vacation – which I found out was his upon calling to see if we could move the appointment up as we were suffering in the new home. After leaving two messages for Nate to contact us back, without the courtesy of a return phone call; we had to find another company that would get our problem corrected as soon as possible. I have since hired another company, out of Eagle Lake, which came out the after my first call, no charge for the diagnosis and within a week had the problem corrected for a reasonable rate. I would recommend that you NOT contact Springers if this is how they treat their clients.
Response from

"I'm sorry we were unable to meet your expectations. As you mentioned, Nate was punctual, extremely courteous, thorough, and impressed you enough to schedule a time for us to redesign your existing duct work. We were exceeding your expectations and you were happy with our company until you called and asked that we help you file an insurance claim to redesign your duct work. We value integrity and our company reputation, so we could not follow through with helping file an insurance claim to redesign duct work. Also, when Nate arrived at your home you were rightfully, as anyone should be when hiring a new contractor, concerned about his credentials. Nate has been with our company for over 20 years, is one of the most experienced, hard working individuals in our industry, and will one day have part ownership with the Springer brothers and family. However, the Springer family will always have majority ownership and be involved in day to day operations. I'm sorry Nates credentials upset you, but most of our customers like that Springer Bros. has many great employees that have been with us for decades. Lastly, above it states we completed the job for you for $998 on 8/14/17. I want to clarify that we did not complete any work for you and only provided you an estimate. I sincerely apologize again we upset you and we are happy you were able to get your problem solved to make you comfortable in your home. Thank you."

Charlotte F.
Aug 2017
5.0
Yes, I recommend this pro
$25,000
Wow! Ray, the AC tech did a great job, quickly, and very informative. The person answering th phone was so refreshingly courtious and friendly
Response from

"Thank you for your business!"

Lana O.
Jul 2017
5.0
Yes, I recommend this pro
$8,000
He was very thorough with both the outside and inside units. He was able to clean the external coils, but this service did not cover cleaning the coils on the inside of the unit. I was told that I would need to set up another appointment for that to be done. I was given multiple quotes for various services.
Response from

"Thank you for your business and taking the time to let us know about your great service."

Mary Y.
Jun 2017
5.0
Yes, I recommend this pro
$1,111,800
Great communication, responsive to needs, suggested several options. On time. Techs were courteous.
Response from

"Thank you so much for the kind review. We value you as a customer and look forward to a long standing relationship with you."

Jason H.
Jun 2017
5.0
Yes, I recommend this pro
$420,000
They were courteous, professional, cleaned up nicely and did an excellent job. They gave the best price AND service warranty of the 6 companies I had give estimates.
Shannon T.
May 2017
5.0
Yes, I recommend this pro
Pretty well, no major complaints, they kept me updated on the job which turned out to be a little bigger than expected.
Joyce S.
Mar 2017
5.0
Yes, I recommend this pro
unknown
Response from

"Thank you for taking the time to write us a review. We appreciate your business."

DEBBIE I.
Feb 2017
5.0
Yes, I recommend this pro
$26,000
We were going out of town in only a few hours and called Springer Brothers first based on their reviews. We had a list of providers to call hoping one of them would be able to come immediately to help before we had to leave town. Springer Brothers came very quickly, fixed our problem promptly, and were very professional and polite. We will use them exclusively now for our heat and air needs.
Response from

"Thank you for the kind review. We promise to always be prompt and provide fast, quality service."

Steven S.
Oct 2016
5.0
Yes, I recommend this pro
$23,600
Technician found bad capacitor and low refrigerant charge. Replaced capacitor and added refrigerant.
Response from

"Thank you for choosing Springer Bros!"

Brian H.
Sep 2016
5.0
Yes, I recommend this pro
Tech was on time and completed work in timely fashion. Also purchased A/C maintenance plan.
Response from

"I'm happy to hear we fixed your problem quickly. Thank you for joining our maintenance plan."

Mark N.
Aug 2016
5.0
Yes, I recommend this pro
$26,100
Very happy with the service and quality of work.
Bradley B.
Jul 2016
3.0
$14,100
I was disappointed after reading so many favorable reviews about Springer Brothers. They charged $141 to clear a partially clogged drain line, an outrageous price for what amounted to ten minutes' work. Two things troubled me even more. One is the way the technician accessed our back yard. The yard is accessed through a gate that is secured with a padlock – the padlock isn't locked, but keeps the gate from being pushed open. Rather than ask for backyard access (or, simply going through the back door of the house, since he was already there), the technician went to the effort of reaching through the gate and removing the padlock, then going into the yard without my knowledge. A contractor should never access any part of a homeowner's property without their knowledge and permission. I can't help wondering why the technician felt the need to be so secretive. That led to my second concern. After sneaking into our backyard, the technician started breathlessly listing all the problems with our system. He showed me a series of numbers that, according to him, seemed to prove that the world was ending. But when I asked for an explanation of what these numbers meant, I didn't get much. The problems seemed to boil down to: it's low in refrigerant, there MIGHT be a refrigerant leak, and there were some areas where the duct work in the attic needed to be resealed. He vaguely mentioned the possibility of recharging the refrigerant and doing a leak check, but showed no interest in actually doing these things. He left me with the impression that Springer Brothers would only work with us if we decided to purchase an entirely new system. I repeatedly made it clear that we can't afford that at the present time, but he wasn't interested. (Considering their fee for the 10-minute effort of clearing the drain line, I can't imagine how much they would overcharge for that, anyway.) I had to sign a receipt stating that the system was cooling the house. At the time it wasn't, and the technician acknowledged that verbally. The receipt also stated that we declined a leak check and having the system recharged – in fact, those options were not seriously offered, because the technician was so insistent that we buy a whole new system. I asked for a quote for recharging the coolant, which the tech quickly glossed over because of his apparent disinterest. The end result is that we've called someone else to evaluate our system, and when we are able to afford a new system, Springer Brothers won't get our business.
Response from

"I apologize that you feel that you did not receive excellent service. Please always feel that you can call us, so that we can look into your concerns. We value customer feedback. I reviewed our invoice for the job, our GPS records, and met with our technician regarding your concerns. Our van arrived in your driveway at 2:08 pm on 7/12/16. We were at your home a little over an hour (until 3:13 pm), not including travel time to the job. It is very important to us that our customers get what they pay for so during this time our technician not only cleaned your drain line, but taped up old, damaged duct work in your attic, checked your system pressures, and checked your air handler. Our technicians are always told to give a thorough, honest evaluation of a customer's system. So, since your system was low on refrigerant, our technician recommended a leak check to determine where the system was leaking. He was just being thorough. Please know that our technicians are highly trained HVAC repair professionals and are not salesman. We do not allow our technicians to sell equipment. We only allow them to give honest recommendations and whether a customer wants a free estimate to replace the equipment is up to the customer. I looked at the serial number of your system and it is 19 years old. Since the system is extremely old, was a little low on refrigerant, and the duct work attached to the unit was in poor shape, our technician recommended that you get a free estimate on replacing it. I'm sorry if he upset you but he was just trying to let you know the condition of your system. Also, I'm sorry you feel like he invaded your privacy. He was there to repair your air conditioning system and your air conditioning system is in the back yard. After coming inside to greet you, he went out to his van to get his tools to fix your system. We try to limit carrying tools through peoples homes and do not want to track a dirt in and out. So, he went through your gate to get to where your system is to respect your home and help keep it clean. I'm sorry again for disappointing you. I hope this explanation helps. Thank you."

Norman S.
Jul 2016
5.0
Yes, I recommend this pro
$60,000
unknown
Response from

"Thank you for the review"

Carol M.
Jun 2016
5.0
Yes, I recommend this pro
$40,000
When your a/c goes out in Florida on a hot June afternoon, you need a company that will respond quickly. We found Springer Brothers on Angie's List (and how often do you find a provider with only A ratings?!) and called 15 minutes before they were scheduled to close for the day. Within two hours, a very knowledgeable, polite, professional technician - Kevin - arrived. He did a very thorough job of diagnosing and repairing the problem. He was tidy and made sure everything was returned to its place and secured. We are delighted to have established a relationship with a company that is reliable and professional, and were pleased to purchase their annual maintenance package. 
Response from

"Thank you for your business. We truly appreciate your business. Kevin is a great service technician and we are fortunate for his 7 years of service at our company."

Jane S.
May 2016
5.0
Yes, I recommend this pro
I really cannot fully express how satisfied and happy we have been with this process. We had spent MONTHS interviewing local businesses in an effort to find a competent and conciencious company and installers. I have respiratory issues and we did enough research to know that installation was even more important than the system itself. Every other person we interviewed were really just car salesmen of a different sort. And the Joe Springer arrived. From the first moment it was clear he was honest, honorable and supremely competent. They have bent over backwards to make sure all of our needs and desires were realized. We intend to have them maintain it on a regular basis because, unlike other companies who say they "service" your A/C, I KNOW they will keep our unit running optimally without charging us for unnecessary add on's. I feel that they are as invested in their products and service as I am.
Daniel R.
May 2016
5.0
Yes, I recommend this pro
$35,000
unknown
Michael C.
Jan 2016
5.0
Yes, I recommend this pro
$470,000
unknown
Roger H.
Nov 2015
5.0
Yes, I recommend this pro
unknown
Showing 1-25 of 39

Licensing

Bonded
Insured
Licensed*

Trade License Number

CAC1817399

Trade License Locale

FL

Trade License Authority

Florida Department of Building & Professional Regulation

Trade License Expiration

08/31/2024

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Springer Brothers Air Conditioning & Heating is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: 8:00 AM - 5:00 PM Sunday: 8:00 AM - 5:00 PM
Springer Brothers Air Conditioning & Heating accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
No, Springer Brothers Air Conditioning & Heating does not offer free project estimates.
Yes, Springer Brothers Air Conditioning & Heating offers eco-friendly accreditations.
No, Springer Brothers Air Conditioning & Heating does not offer a senior discount.
Yes, Springer Brothers Air Conditioning & Heating offers emergency services.
No, Springer Brothers Air Conditioning & Heating does not offer warranties.
Springer Brothers Air Conditioning & Heating offers the following services: Heat Pump, Air Conditioning, & Furnace Repair & Installation. Clean & Replace Ductwork.

Contact Information

412 Dixie Hwy, Auburndale, FL 33823

Service Hours

Sunday:8:00 AM - 5:00 PM
Monday:8:00 AM - 5:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:8:00 AM - 5:00 PM
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