Island Pools LLC

Excellent service, we got a problem but they get to it and I highly recommend them to other people.

My husband and I were wary of entrusting this job to the wrong company. From the start, RD was able to earn our confidence. We found him easy to work with, responsive, and informative. Except when weather didn't allow, the job stayed on schedule.. In fact, it was completed before we expected, which was a bonus. The cost was reasonable and stayed true to RD's initial estimate; the one exception being that we requested an even larger deck midway through, so of course that added to our final cost of just over $40,000. The pool is now done and we are highly satisfied with the result; we definitely recommend Island Pools LLC to others!

I've built 4 houses and three pools and this is by far the best construction experience I have ever had.  Why?  First, dealing with RD Gray is a pleasure.  He was all about understanding what we wanted in a pool--how we planned to use it and how we wanted it to integrate with our house and landscape.  He listened carefully to the description of what we desired and then came back to us promptly with a first-cut design, which was about 90% on the mark.  Closing the 10% gap was a collaboration, which he welcomed--no ego issues.  As we watched the pool take shape during construction, we wanted to make a few minor changes.  These were accommodated without any fuss or change orders. 

Second, we got tremendous value for our money--a very high quality execution of a custom design for a fair price.  RD uses the best Pentair equipment end-to-end and all finishes are top quality.  Now that the pool is complete and in operation we appreciate RD's practice of using oversized equipment, again end-to-end, which means it will be under less stress and last longer.  The equipment plant is beautifully laid out and engineered; looks like a surgeon did it.  Then there are the things you don't see but that really matter.  For example, Island Pools uses 8-12" of compression concrete throughout versus the more usual 6".  This was especially important to us because our pool ranges from 4 to nearly 8 feet in depth, thus more pressure.  I'll just sum it up by saying that every aspect of the construction was first-rate--materials and craftsmanship.

Third, the commercial arrangement was as well done as the rest.  There was no front loading of billings.  In fact, we were always ahead of the work in progress, so we felt comfortable that if anything major had gone wrong we'd be safe.  But nothing ever did go wrong.  Everything went right.

Finally, the disruption to our property and lives was minimal.  His crew were mindful of our landscaping and sprinkler system and did all that they could to minimize damage. 

We can't recommend Island Pools, owner RD Gray and his crew too highly.