Final Touch LLC

"I would like to respond to this review with additional information that I feel is important for anyone who may read Ms M's pour review of my business. First of all, in response to my hourly rate, I quoted Ms M $500 for an interior cleaning and I told her that I was unsure of the actual man hours it may take due to the entire home having wooden walls that would need specialty cleaning with a vacuum. The walls were natural cedar and very difficult to remove the built up dust due to the rough texture. To clean the interior of the home, I expected approximately 15 total man hours which would have totaled $525 at my hourly rate. As I said, I quoted her $500. Our actual total man hours of cleaning her home was 18 hours which would have totaled $630 had I charged her by the hour. As always, I honored my original quote of $500. Also, after I gave Ms M the original quote, she called and asked if I would also clean her garage and that she would be willing to pay additional for that area. She never seemed to have any problem with my price quote of $500 and stated that she was willing to pay more for additional services so I am confused as to why price was rated an F. I told her that I did not feel that I would have time for additional cleaning on that day because of the extra time the wooden walls may take. After spending 18 hours detail cleaning the interior of the home, I only swept the garage and called it a day since it is my policy to never charge more than my original quote. Ms M was not at all happy that the garage did not get cleaned. I explained that we had spent more time on the inside than I had expected and that I didn't feel like the garage was as important as the interior would be to prospective buyers. As far as the need to call in another cleaning company behind us, I honestly cannot imagine that anyone could have gotten it any cleaner than we left it. I strive always to clean as if someone is watching me and also to clean as if I was moving in myself. I do not believe that there was any "grime" left behind anywhere. However, she has her own opinion and all I could do was tell her that I could come back if we had missed anything but that additional time would be on the clock since I had already given her 3 additional hours without charge. With that being said, I do hope she is able to sell her unique, self-built home in the country and wish her well in the future."

"Final Touch DOES NOT use any chemical that can damage the front of Cabinets or Appliances. I provided him with the paperwork for OxyBlaster Low PH that I use. The Safety Data Sheet says it does not have any caustic materials that would cause the damaged he described. I don't know how it was damaged but it was not from anything our company uses. I still use this same chemical on every house i use and have NEVER had any of the problems he described. I am sorry for the problem he has but it was not caused by us. Also the Price was below what other companies in the area charge. He even said the tile looks "Excellent" his words."

"Thank you for using Final Touch and leaving a great review. Hope we can provide excellent service to you in the future as well."

"Thank you for your recent review. For some reason, the review was posted under the carpet cleaning category. For the record, we did not do carpet cleaning for you, only a residential cleaning for your son & roommates. According to my records, we did an extremely heavy interior cleaning which actually required 12 total man hours. I only charged for 11 total hours as I tried to accommodate for extra time that may have been needed for training a new person. As I recall, the boys living in the home were ecstatic with the end result of the cleaning preformed. I would like to ask that you change the category from carpet cleaning to reflect in the cleaning service category as our carpet cleaning service has had straight A's for the past 2 years from customers rating us #1 on Angie's List. Thank you again for choosing Final Touch. We look forward to serving you again in the future. Best wishes and Blessings for the new year, Dot"