Neptune Society

Funeral Homes, Pool and Spa Service

About us

The Neptune Society's experienced team is ready to answer your questions and guide you through cremation planning. Cremation allows for an individualized and meaningful tribute at a cost far less than a traditional funeral and burial. A thoughtful cremation plan is designed to address final needs, and offers peace of mind for you and your family. We proudly serve the greater Orlando area.

Business highlights

52 years of trusted experience
Emergency Services Offered

Services we offer

Neptune Society is the largest provider of affordable cremation services in the nation. Thanks to the loyal support of generations of families, we've now grown to 45 locations nationwide, with continued expansion ahead. Over the past 40 years, our experienced team has assisted families, their loved ones and caregivers carry out final wishes more affordably, with dignity and respect. Pre-Planning Cremation At Need Cremation Veterans Cremation Benefits Burial At Sea- Neptune Memorial R

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.97 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
0%
3
29%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-7 of 7 reviews

Jean P.
09/2015
3.0
funeral homes
  + -1 more
unknown

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Thomas K.
03/2015
5.0
funeral homes
  + -1 more
unknown
Description of Work: Upon our request, a representative came to our home. We made arrangements for cremation and disposition of our remains. The representative was polite, respectful, and knowledgeable.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Mimi J.
02/2015
5.0
funeral homes
  + -1 more
unknown
Description of Work: Purchased cremation and transportation services for both of us. "Not dead Yet" |so I can't report on the final performance on the contract. It is by far the least expensive of burial plans for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,586

Nate R.
09/2013
3.0
funeral homes
  + -1 more
the sales rep was a very nice woman named Jill Gonzalez. Very professional lady. I liked her a lot. I would have bought a plan, but there were a few red flags that really bothered me. The first one is, a Google search about consumer complaints actually turned up to their advantage. Very few complaints, and the few there are, seemed to be effectively resolved. The same can't be said of their parent company though (SCI). SCI has had a few shady dealings in their past that was a real red flag for me. The biggest problem I had was, in addition to the cost of the plan, they really twist your arm to add on a $500 'travel' upgrade... in case you happen to die more then 75 miles from the home address they have on file. That seems like buying a car and being sold the 'under-coating'. They claim it's a State expense, but I'm not convinced. Besides, wherever you die, they pretty much transport your corpse to the nearest crematorium to where you are. That 75 mile rule seems pretty arbitrary. Plus it makes the main plan pretty useless. If you happen to move/change residences to a different city, your plan is still tethered to your original address so you'll still automatically be subject to that 75 mile limit. If you don't buy that $500 travel upgrade, you'll be charged a lot more money on the back end - which is what you're trying to avoid in the first place. For instance - my residence is in Orlando, Florida. If I happen to die in Columbus, Georgia and my corpse is transported from the hospital to a crematorium less then 10 miles away, I'm STILL more then 75 miles from my residence. Unless I bought that travel upgrade, my original plan would be pretty useless. I found this VERY disturbing...
Description of Work: This was a consultation for a pre-paid funeral plan...

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Jean D.
05/2013
5.0
funeral homes
  + -1 more
I used them a month ago. We planned both our cremation. He was knowledgeable and offered us many suggestions. If I die in another country and meet their standards, they will locate a crematorium over there and we will be cremated, and the ashes will be brought back. If they did not meet their standards, they would pay for the body to be recharged.
Description of Work: Neptune Society for cremation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Stephen T B.
10/2012
5.0
funeral homes
  + -1 more
They were prompt, and their price was really reasonable. Their service is good. They have taken care of all of the arrangements.
Description of Work: I pre-paid for cremation services for my wife and I.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Neptune Society
Thank You

Judi K.
03/2012
5.0
funeral homes
  + -1 more
The complete description of not only the detailed services provided, but how we obviously rated Mr. Carlson's and the Neptune Society's services as extremely superior, are related in the description paragraph written above. We highly recommend Gil Carlson and the Neptune Society in Summerfield to any and all who are in need of similar services. They are superb!
Description of Work: My father passed away on 3/14/2012 at Bayview Center, LLC (a nursing home) in downtown Eustis. I, as my father's then Durable Power of Attorney, saw to it that the Irrevocable Trust was pre-paid a year before the actual use of the service was required. Once my father passed away, Gil Carlson, Manager of the office at 17350 SE 109th Terrace Road, Summerfield, FL 34491, saw to it that my older sister (age 53 and almost 5 years my junior) and I had plenty of time to go spend time with his body, mourn and say our final good-byes before they came and picked up his remains -- a greatly appreciated gift to each of us. Between the attending doctor (who never came to see him in the hours leading up to or after his passing away) and the State of Florida's laws, our father's cremation was not completed until 3/24/2012 and then on Monday, 3/26/2012, when the Neptune Society had both our father's ashes ready and had finally received the certified copies of his death certificate from the State of Florida, Mr. Carlson called me to make an appointment at 4:00 pm that very afternoon, to come and pick up my father's remains. The Masonic memorial service was then able to be held at the pre-scheduled time of 1:00 pm on Wednesday, 3/28/2012. Gil Carlson was at all times comforting and respectful, not to mention exhibiting the highest professionalism throughout the difficult time we had to make it through. I'm sure that I speak for my other four siblings as well as myself in thanking Gil Carlson and the Neptune Society for all they did in our initial time of mourning. Our mourning may continue but it is in the selfish desire to have our father still with us, but then he had really not been present in our world through his Alzheimer's condition for almost a year leading to his demise. We pray that he is indeed in a better place and knows that we each love him in our own way. Thank you, Neptune Society -- through Gil Carlson -- for making these past two + weeks a little easier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,646

Response from Neptune Society
Thank You

    Contact information

    9439 Forest City Cv Ste 1080, Altamonte Springs, FL 32714

    http://www.neptunesociety.com/location/orlando-cremation

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Funeral Homes,
    Pool and Spa Service

    FAQ

    Neptune Society is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: Closed

    Neptune Society accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, Neptune Society offers free project estimates.
    Yes, Neptune Society offers eco-friendly accreditations.
    No, Neptune Society does not offer a senior discount.
    Yes, Neptune Society offers emergency services.
    No, Neptune Society does not offer warranties.
    Neptune Society offers the following services: Neptune Society is the largest provider of affordable cremation services in the nation. Thanks to the loyal support of generations of families, we've now grown to 45 locations nationwide, with continued expansion ahead. Over the past 40 years, our experienced team has assisted families, their loved ones and caregivers carry out final wishes more affordably, with dignity and respect. Pre-Planning Cremation At Need Cremation Veterans Cremation Benefits Burial At Sea- Neptune Memorial R

    Contact information

    9439 Forest City Cv Ste 1080, Altamonte Springs, FL 32714

    http://www.neptunesociety.com/location/orlando-cremation

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed