CENTRAL PROPERTY MANAGEMENT

Starting in 2016, the service has become atrocious. They did not make needed repairs in a timely fashion, thus resulting in large quantities of major repairs when a long term tenant moved out. An insurance claim was not filed in a timely and accurate manner. When a problem with the claim was discovered by me, it took months of calling/emailing Central Property Management to get the issue corrected. They kept on saying it was resolved, but it had not been. It had become such a problem I thought the insurance claim would not be approved. They also have not dealt with a routine landscaping issue, despite repeated warnings and notifications from the HOA. It's been six months since the HOA told us to improve the grass in the yard, but instead of getting immediate results from Central Property Management, I have only received continued HOA violation notices as well as a letter from their lawyer, including additional fees. Central Property Management continues to only provide excuses on why they cannot get a simple sod replacement completed. Central Property Management is terrible at communicating and ignores all phone calls. They will not call me back to address the problems. They continue to avoid/ignore the multiple problems and will not engage in discussions to solve the problems. As a result, I'm switching management companies, but Central Property Management refuses to work with me or the new management company to arrange an orderly transfer of management service.