Dreyer's Carpet Care

Omg where do I began the Dreyer’s Company is the best, I have had to deal with on a project like this. The crew that worked on are surgical unit did a GREAT job they had a long job ahead but kept there heads up and moved along, even helped out a lot with moving some of are heavy equipment I could not have asked for a better experience, definitely Dreyer’s HIGHLY recommended.

Horrible Customer Service! As DKI cleaned our ceramic tile, it buckled or “tented.” DKI has refused to give us their insurance information to file a claim, despite being Florida law and after a letter from our attorney stating so! The company rep has been rude, denies any responsibility and owner refuses to speak with us. DKI said it was from faulty installation but it was installed 26 years ago! We hired a tile expert who said it cannot be repaired. We must have all tile replaced for thousands of dollars! We understand things can happen but the worst thing about this situation is DKI’s total lack of concern or compliance with the law.

DKI has charged us $27,000.00 to pack and store our contents. This is unbelievable for a small 3 BR 2 Bath Ranch style house! Our contents were held hostage until we paid the whole amount. The email said as per the owner, we had to pay in full to get our contents back! Our contents stayed in storage uncleaned. They invoiced us $38,000.00 for water mitigation which included charges for a generator, which they didn't have. My house had power which they used. They went so far as to say they sent a worker three times to get gas for the non existent generator! Pure fraud! I have pictures and other proof! They said the workers used the most expensive and high end PPE when we were there every day and saw only masks and respirators the first day only! They charged for one of their supervisors being there to oversee the operation when she was actually gone on other jobs they had in Lake Charles and the surrounding area. She actually went home to Florida for a week or so. The fact that they would come down to Lake Charles that had been devastated by two Cat 4 storms within 6 weeks of each other and take advantage of peoples hard luck is unconscionable! $54,000.00! Desired Outcome/Settlement Desired Settlement: Billing Adjustment When we signed the agreement to do the work we asked the sales rep who sold us on the company and the supervisor who was present how much this would cost. The sales rep said around $10,000.00 for contents and $10,000.00 to $12,000.00 for the water mitigation. I just want a fair price for what was done and that the BBB write them up for fraud (generator and power distribution and worker going to get gas. Write the owner for holding contents hostage until we paid in full knowing we hadn't gotten insurance money yet.

They did a GREAT job. I had tried every carpet cleaner and nothing worked. Somehow they got it all and the rug looks brand new! They have a minimum cost of $75 so they cleaned two other area rugs. Everything looked great. I'll definitely call them again if needed.

Excellent results. And excellent service **** ication

Wonderfully well. The rug looks like new. Everyone we dealt with at Dreyer's DKI was friendly, knowledgeable and forthright. A very professional team. We chose to deliver and pick up the rug, an approximately 8 x 10 handwoven wool rug we bought in Turkey. We requested their microseal protector to the cleaned rug at a small additional cost.

Fine, no problems

Excellent - no complaints

They did an excellent job.

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What sets them apart from Stanley Steemer is that they do not bash the competition - they work a lot and talk less - they take pride in their work. They deliver a good service at a competitive price.

The owner came out to do the estimate since it was a relatively big job and I had lots of questions--very professional and responsive. The workmen showed up on time and did a great job. They did whatever I asked and went above and beyond to be sure I was happy with their work. The tile floors were an after thought and they turned out much better than I could have hoped--looked new. Overall, very satisfied.

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The job was excellent the tile and grout look like new highly recommended.

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I met a young man working another job in the parking lot from Dreyers company and he handed me a brochure in case I ever
needed any service.  My significant other had used them for another service as well and he was more than pleased.  (very
detailed oriented)  He does not recommend easily unless it is truly well deserved so this carried alot of weight with me.  I was
nervous about using someone for the first time but the scheduler helped me ease into my decision.  Once I met Marco I
was put completely at ease.  He did a great job with my older carpets and was professional, knowlegeable , prompt and left
me ready for the holidays.  I will use them again and certainly recommend them with no hesitation.

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EXCELLENT

Great.

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