The Gutter Guys

Everyone at this company is very professional and friendly. They were responsive to my inquiry, and provided a free estimate. Buddy and Shane came to my house and did a fantastic job. I will definitely use this company again.

They were very good, clean everything up. I don't have any problems at all. They provided assurance to the work, They said that if any problems just give them a call.

Not well when it rains hard I get a shower walking in my back door

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They did a good job ,but one of the guys was saying that be was not going to work to death.

We have a large hip style roof with attached garage and there were many issues with improperly installed gutters from the
original builders of our home. From the salesperson Allison through to our installers lead by Paul, the experience was very professional. Everyone was very courteous. The Gutter Guys came out when they said and took the time needed to install my gutter and gutter guard correctly.  We had 4 inches of rain over the past 24 hours and the gutter and guard performed as advertised. The follow-up from the office (sorry I don't remember the nice lady's name) to make sure we were satisfied was very refreshing in today's market when no one seems to care after the sale. 

I called on a Tuesday, I was told he would have to call me back because he was on the road when I called.  And if you have dealt with contractors for home repairs you usually have a 50/50 chance of getting a return call.  But he called back 20 minutes later.  We scheduled an estimate for then next day.  I had an idea of what I wanted to pay and the estimate came in at what I expected so I decided to move forward.  I was told I would be put on the schedule and it would be 1-2 weeks depending on the weather.  So, imagine my surprise when I get a call later that day and I was on the schedule for the next day.  However, the weather was so cold that day they postponed the install.  Which was find since it was only 2 degrees that morning.  They ended coming out on a Saturday.  I didn't even need to be there.  They pulled up as I was leaving and asked me if I had any questions, which I did not.  By the time I got home about 2 1/2 hours later, the new gutters were installed.  I did notice that an extension from the dormer window gutter to the lower gutter was not there.  I called The Gutter Guys and had a return call that day and on Monday, telling me they would be back to add that and 1 day later later it was completed.  As a fairly new homeowner, who has been making updates along the way, this is probably the best experience I have had with a company.  I would highly recommend them and was completely impressed with their and professionalism and timely responses. I was also impressed with how friendly they were.  If you need new gutters, this should be your go-to company.

I got a recommendation from a neighbor for The Gutter Guys - Newport / Wilmington. I wasn't there but I was happy with what was done.

I got a quote for 300$ for one 30 foot stretch of seamless gutter painted to match my home trim and installed with hidden hangers. I signed on the dotted line and was informed they could come out and do the work within about 3 weeks.

On Friday (08/09/2013), the day the work was scheduled for, me and my wife left town for the night. We left the house around noon and the workers still hadn't arrived. We were at our hotel when I noticed a voicemail from about 3:45 that afternoon saying the crew were on their way out to our home to start the work. I didn't see the call until nearly 7. I called the cell number back and left a voicemail saying to please call me if there were any problems, otherwise I would assume everything went fine. I never heard back from anybody.

Saturday night we returned home to find no gutter on the second floor at the back of our house. There was still debris from inside the old gutter sitting on the roof. I received no phone calls, voicemails, or emails indicating there were any problems due to rain delays, installation difficulty, parts issues, or anything else. So I had NO CLUE why I came home to a half-completed job.
On Monday 8/12/2013, first thing in the morning I spoke to the manager who informed me there were some problems figuring out the best way to remove some of my old gutter brackets that were secured by large bolts that would leave decent sized holes in the fascia board. So they wanted to speak to me about it before they proceeded. He thought the installers called to explain the situation. I told him no, they never called me after the initial voicemail on Friday. If they did I would have given the OK for whatever needed to be done to finish that day. Instead they left and let me come home to a missing gutter section having no clue what the problem was. It is admirable that they wanted my input before proceeding so that the job was done to a proper standard. But I was a little irritated that they didn't do me the courtesy of making a quick phone call to tell me what was going on. Instead I sat there all weekend not knowing whether there was other complications that would cost me more time and money on top of paying for the gutters.

During this phone conversation I asked to have the work finished that same day (Monday) since it was clear out and heavy storms were expected later in the week. They told it couldn't be done as the trucks were already dispatched to other jobs. I would have thought good business would be to put the house you left WITHOUT GUTTERS higher in the priority list for the next business day but I guess not. I figured since the install problem was easily resolved with a 5 minute phone conversation that morning that they would have been prepared to finish up that day. But instead they expected me to wait through Tuesday's rainstorms.
On Tuesday there were severe downpours and flash floods throughout the region all day so they called early in the morning to cancel. I told them I know they can't work in this weather, WHICH IS WHY I WISHED IT WOULD HAVE BEEN DONE ON MONDAY WHEN THERE WAS NO RAIN!!! I got home that night to find I had water come into the basement through the basement door that was under the roofline that no longer had a gutter channeling the roof water away. First time we've had a drop of water come in through that door in all the heavy rain we've seen since we moved in 8 months ago.

On Wednesday they came to finish the job while I was at work. The gutters look good from the ground and seem to perform well in heavy rain. However, while installing them they left it with a couple sections of aluminum facia wrap and soffit panels sagging and no longer secured by nails or tucked up under the drip edge, areas where water can infiltrate and rot the wood behind it. Two out of three small trim pieces color-matched to my siding that covered up notches cut in the siding to mount the old gutter brackets were removed and not put back, leaving two ugly rectangular holes in my siding. When I called and spoke to them about it they tried to tell me I didn't need the pieces and they didn't serve any useful function. I was better off having the siding replaced in that area. After extensive argument I explained that that might be an option down the road, but I wanted the trim pieces back up there to cover the holes until we found the money for that. They finally agreed that someone would come out to re-attach the trim and 'look at the soffit panels to see if anything could be done.' But I would be once again be dropped to the bottom of the priority list and wait about another week for someone to come finish up the job.

I didn't feel like waiting a week for them to fix the aluminum fascia trim that they left sagging so I did it myself in about 15 minutes because I wanted to avoid water penetration. Plus the manager was trying to tell me over the phone that it was poorly installed and I may have just had an 'uneven house', whatever that means. So rather than waste time arguing over something they didn't seem to want to take responsibility for it I cleaned up their mess.

I have to give this company less than stellar ratings for a few reasons. One was that I got no calls about the problem on Friday. Two was that they wouldn't come out and finish the job on Monday, and I had to go a total of 5 days and through one severe downpour with flash flooding without gutters on that part of the house because of them. Then when they finally did it there were problems they had to come back out to fix, and they made me wait another week.

When I need the run at the front of the house replaced I will probably just go with a local roofer who can handle anything that comes up when he pulls the old gutters, and who has the authority to call me directly on the spot and solve the problem quickly instead of consulting a supervisor who isn't on scene. In general because they have so many great reviews I don't think this is a bad company. However I things definitely didn't go as smoothly as I would have hoped. I regret this transaction. Lesson learned: I will never let installers try to squeeze me in for 3:45pm on a Friday again. Far too close to quitting time. The other lesson is to ignore them when they say it's no problem for them to do the work while I'm not home. Next time obviously I need to be there so if anybody takes it upon themselves to leave for the day with the work half-done they have to explain the situation in person before they go.

UPDATE 9/6/2013
The owner called this morning and asked me to explain my problems again. When I did, he proceeded to engage me in a very heated 10 minute 'discussion' about how he took bad reviews very seriously and personally and got upset by them because they affected his livelihood. He continued by insinuating that most of my problems and complaints were overblown and unfair, and he felt they did the best they could, accepting that they would have to lose money on the job coming out on 3 separate occasions to try to make me happy. According to him I am a picky and unreasonable customer that slams bad service but does not praise good. Things that went wrong, such as roof water leaking into my basement during a torrential downpour because there wasn't a gutter above it, and the loose trim on my roof line, were apparently caused by pre-existing problems with my house. According to him they were unrelated to his install. His tone and his attitude towards the conversation were a disappointment. Had he called and just offered an apology and a conciliatory gesture such as a discounted cleaning or a price break on future work I would not hesitate to chime in here and give him credit for that. I would have given him due credit for that whether I planned to take it up on any of it or not. Instead he felt the need to have a point by point agument about why my claims are not valid. So a phone conversation that I thought would be more positive was apparently an a