Sound of Tri-State

Everything was excellent. They took the time to explain options. Appointments were always on time. They treated my car like their own. Very professional.

Excellent-exactly as quoted-on time. Awesome customer service

Awesome service

Great customer service

I purchased over the phone. I purchased some excellent quality parts for a fair price. Genuine and Authorized Rockford Fosgate. This was good and I appreciate that. It was about $5,000 for two T2 16" subwoofers and T2500.1bd amplifier. However, I told the online sales rep that I will need to find an installer to install these parts as I don't have the expertise. She assured me 'multiple times' that as an authorized dealer I could find another authorized dealer to install them. I stressed this in the sales conversation. Now I have spent countless hours, and weeks of my life. I have contacted the manufacturer directly, and every authorized dealer within a 200 mile radius (400 miles diameter). No one will touch these parts or install them. I requested a refund and they return my call only once leaving a voicemail. Now Sound of Tri-State is no longer returning my calls. It feels like they are waiting me out. The one voicemail answer they left simply said I would have to pay the restocking fee if I returned. But they still have not sent the RA# (return authorization #). Sound of Tri-state was either uninformed or Dishonest in the sale and they are non-responsive in my return request. NO dealer in Texas will touch their parts. And they either sold it too me knowing I would not be able to use it or unaware that no dealer would actually install it. And they have NO interest in making this right. I bought the other, identical parts from another online retailer. Rhymes with "much-field". Same Parts! I paid only a little more money, however, they fully returned the parts with no hassle or Restocking fee when I told them no dealer would install it.

Good job. Took all day but other than that, it was good.

Professional Install

They delivered as promised. You have to drop off your car for a day.

quick service. right on time with the appt. totally professional and exemplary service. I used them twice now and both times were great.

I stopped in here on a Saturday afternoon in hopes of upgrading my truck's stereo. I walked around and looked at the wide selection of product (which i admit seems like they have a great variety) but I got an uneasy vibe from both the clientele and the sketchy looking employees. After about ten minutes of getting dirty looks and being flat out ignored, I walked out. I took my business to the Best Buy on Churchmans Road and couldn't be happier!