PJ Fitzpatrick

Horrendous

They do NOT “do it right the first time” as their ad states! We decided to go with this company because of their presentation and what I now know were false promises! They act like they do the work; however, ours was contracted out to “Josh’s Contracting” and we were not told this from the start! Our roof appeared wavy and we were told that was normal… finally after the second time out to re-access did they admit it didn’t look right! Their website states they arrive in decaled trucks and uniforms - they did not. A crew member was smoking in my driveway. They stepped on plants, slashed a window screen, and left our weather vane laying on its side. Items on our property were not covered for protection like we were told would happen. They completed two clean ups and we still got a plate full of screws and trash that was easy to find - multiple screws left point up on our patio and around our child’s playhouse! Save yourself the hassle and pick a local company. It should have been a red flag when this company trash talked other roofing and window companies to us! They are the red flag - don’t let them fool you! They say they have great google reviews and I don’t know how because after doing some research other websites say otherwise! Lots of our time was wasted with multiple trips to our home, phone calls, texts, and emails! Our concerns even went to the general manager for our area and we felt very unheard! We kept asking to have our concerns escalated and they obviously were not! Save your time and your money! Expensive company that doesn’t do the job right and doesn’t do everything they promise!

According to plan. Price was higher than expected but compared prices online and it was within the higher range of other companies

After four houses between me and my fiance and a significant number of total renovations, we've dealt with our fair share of contractors. PJ Fitzpatrick might just be the worst in terms of communication, coordination, and time wasted. We had a roof leak in our pitched, shingled roofed Queen Village trinity and needed to get the roof replaced right away. An early call from PJ after setting up a time for an appraisal was a first red flag -- the scheduler nearly canceled the appraisal call because they thought we had a flat roof. We had to argue our way through that conversation to establish that we did indeed have a pitched, shingled roof right above our heads and not a flat one, something the scheduler was convinced of through expertise generated by incorrect usage of Google Earth. This took way more grief than expected considering how argumentative the scheduler was in their erroneous conviction. Once we squared that mess away, we did receive a thorough and comprehensive visit from a salesperson who gave us a very detailed estimate. This served as the lone positive moment in our interaction with PJ, giving us false hope they were up for the work. Based on this visit, we signed a contract for almost $20k and paid a $4k deposit with the assurance that a project manager's visit was forthcoming. It took nearly two weeks for anyone to get back to us other than to have us sign our tentative contract. The anticipated visit never happened -- the PM took one look at our home, home location, and roof and came to the deeply belated conclusion, after three weeks of planning and a partial deposit, that PJ was unwilling or unable to perform the work. The PM never even bothered to come out and have a look. So here we sit three weeks later with a still-leaking roof, a deposit refund still pending, with us now having to entirely restart our planning because of PJ's flawed bidding and project management process. Don't waste your time, because they'll just waste more of it.  

I have been holding on to this review for a while because I still don't know what to say. The work was done, I'd say, but there were hiccups that I can't get past. I am happy with the ceiling, the paint, and the water heater, but I am unhappy with the poor treatment of the exterior of the house. The team broke a window, knocked down a gutter, and also a shutter panel. I had to bring up the first two issues in order to get them fixed and was charged for the fixes when the job came in under budget. They didn't replace the shutter because I planned to do it myself when they left to keep from being charged, but they took the shutter! So, overall, they did the work, but messed up stuff and didn't take responsibility.

Please see prior post for details.

I was locked into a $65 estimate fee if I did not contract them for the job. The technician was very helpful and efficient however, the final install was not 100% satisfying considering the cost and placement of the elbow downspout. One technician for one hour to complete the install cost $540. I can't help but feel price gauged.

The salesperson, Stephanie, was very professional, having good ideas on our project. The installer, Greg, was careful and meticulous, keeping the work area and path to the door clean. The removal of the old tub, and installation on the new one took about 7 hours. When finished, everything was clean, right down to the removal of fingerprints. Everyone was very helpful, and the installation is top notch, with a lifetime warranty.

Came on time and cleaned everything.

Kevin and Luke came and converted my tub/shower to a walk-in shower in one day. They were professional, knowledgeable and fast. The new shower looks amazing.

Really a bad experience with this Company. About two months ago I needed the gutters in my home clean up, since I just bought the property in January of 2018 and moved to the House in the middle of January as well. I contact the Company and made the appointment... (it was scheduled for almost a week after). the person who came to do the job, did I really poor job .... he didn't really clean the gutters from all the mold and leaves he left behind, after doing the job, block the gutters again in less than two months after... This person didn't do his job right, he did it in a hurry... no water flushed, to see if there wasn't blockage in the downspouts. They are now blocked again in less the two months as I said before... Now, I don't need to be an expert or Scientist, to know that job was really bad done... I called and complain about it but they excused themselves telling me that the gutter could be blocked again in that time period (about two months)... yes, it could be true... when your home is surrounded by trees but mine is not. and I went up myself to see what was the reason after work... the mold and mud that was right there, was for a very long time... even before I bought the property... so as you see.... they work was really bad and poorly done... no professional neither conscientious done. At the end got another Company...smaller Company but very professional... I think that is the key... too big Companies don't care for their clients anymore... just to do the job as quickly as they can to make more money. My new home, where I live and make the contract with the Company is in Elkton, MD. Eric G.

Punctual and professional at a reasonable price. Would definitely hire again. Joe P service tech did an excellent job

They did a very good job. They were professional, cleaned up after the job was done and the work looks great. I would definitely use them again.

They did a great job. This was done 5 years ago and I have never had any problems with their work. I would highly recommend them.

Mike B was professional, friendly and patient. We assessed the problem together and agreed on work to remedy it. The work was completed perfect and timely. Online chat with the company for an appointment was a great and thorough way to accomplish this. Thank you!

Very Well no problems with workers or their performance.

Very well . Workers were Very professional. Our shower was completed and the area was cleaned.

Repairman arrived on time. Repaired leak by caulking roof vents and reattached a loose boot. Coupon was NOT honored. Repairman stated he knew nothing about it and did NOT contact his office to verify. Cost roughly $400.00. Repairman mentioned 6ft of roof needed to be ripped up since whole roof was missing flashing and there was some board rot. Had photos. Hmmm...since the coupon was not honored I wondered if I could trust the outcome of a major roof repair. How much would that cost??? Received a 2nd opinion (in writing) that roof was in fair condition and ALL flashing was present. No repairs needed. WHAT??? Please explain PJ Fitizpatrick as I would like to know where my coupon is AND the discrepancy in repairs. So, would all my neighbors and friends on our community website.

From quote to installation I experienced prompt, efficient, friendly. And professional service. Pricing was a little high but they have an excellent warranty and a good history of high quality installations. I am very pleased with the finished job.

I'll start out by saying PJ Fitzpatrick was expensive. However, they did excellent work and inspired confidence throughout the process. I'm not a construction professional, but I've done some framing, roofing, electrical work, plumbing, etc. so I have a pretty good sense of how involved various house projects tend to be. In this case, we wanted to install a sliding patio door on a wall where there was no existing window or door opening. There is a room above this area, so opening up the wall and framing up the doorway in a load-bearing exterior wall was going to be a critical part of the job. Many of the window and door contractors we called were not up to the task, as they just swap out existing windows and doors and do not do any demo or construction work. Some gave very low quotes and seemed to gloss over the significance of framing the opening, moving any wiring, etc. so I was wary that there might be add-on expenses or delays once the project was underway. PJ Fitzpatrick's estimator did a very thorough job explaining exactly what would need to be done. They did not provide a fully itemized estimate, but did offer a few different pricing options (full job including all electrical work, trim inside and out, adding basic stairs outside, etc.; vs. bare bones framing and installing door only; vs. everything but the electrical work.) All of their estimates were pretty steep compared to the competition, but the other contractors didn't seem willing to promise the whole job would be done in less than 2 days, and didn't offer as robust of a warranty. Within 2 weeks of the first visit, PJ Fitzpatrick called to say they reviewed the original estimate and felt they could do better on the pricing if they came out and had another look. A different estimator came out, went over some of the options again (still did not want to give a line-item level estimate though) and once we had it narrowed down to exactly what we wanted (everything but the electrical work--we already knew a great electrician) the total cost had come down quite a bit. I think cutting out the electrical work and having the follow up estimate knocked $1500 or so off the price. We booked the job, plunked down a deposit, and waited for the custom door to be manufactured. We had our electrician move the wiring and receptacle that were in the way the following week. PJ Fitzpatrick called about 3 weeks later to say the door was in and they were ready to install it that same week. We booked the first time-slot they had which was actually the next day. They sent 5 or 6 people out with 4 trucks. They were all courteous and professional throughout the job and they worked quickly while making sure we were comfortable with everything that was being done. At one point during the day I think there were 8 workers on-site with 6 trucks. The whole job was done, including building very basic stairs outside (they will be replaced by a deck next year), installing trim inside and out that matched what was already used on the house, and cleaning up the worksite, in less than 8 hours. Again, PJ Fitzpatrick was not cheap, but when we saw the quality of the work and how quickly everything got done, we felt we got what we paid for and then some. There are some jobs around the house where I'd probably go with a cheaper company, but if I had to do this one again, I would go with PJ Fitzpatrick all the way.

Very happy with Kevin D. and would gladly have him over again for any of my home's repair jobs. Punctual, friendly, helpful, and polite, he explained clearly what was needed and gave me fair estimates for the work, which involved window and roof repair. He also went out of his way to help me, after a misunderstanding between myself and the dispatcher. Just a fantastic experience from start to finish.

unknown

From the initial call to the final walk around to check the completed job, we could not have been happier. Prompt, courteous and very professional. Quality work and product!!! The intake receptionist was very pleasant and professional and set us up for an approximant immediately  Sales rep was very pleasant and prompt explained product well..Technician did thorough assessment and was also very pleasant. Installers were on time, quick, neat and QUIET!!!  My only "complaint: is the price BUT despite a $500 difference  I believe I purchased a superior product with a lifetime warranty..I had confidence in this company and their expertise

unknown

They arrived on time and did a great job!