Joseph Frederick & Sons

They came at the earlier of their stated window and fixed the clog quickly and professionally. Plumber was polite.

They came out on the weekend. The sales man was great. I don't have contract so they said they'd come out within the next few days but ended up coming within the hour. I have recommended them to other people so I guess they are pretty good. The workers were direct to the point and got the work done.

It was zero hassle. Friendly and professional. No upsellinng and everything they did exceeded my expectations.

see above comments

unknown

The cost of the "inspection" was to be $129.00, much higher than competitors who ranged from $59 - $75. Despite the fact that the technician had to test the entire system after replacing the non-functioning inducer to make sure everything worked, they still charged us the $129.00 inspection fee in addition to the $277.00 charge for labor for repair/replacement of the inducer which was still under warranty (no charge for the part). A total bill of $406.00! 

To add injury to insult - They did not carry in stock a critical component of a boiler/heater they sell and install! Temperatures dropped into the 30's some nights, and we thus spent an entire month dependent upon an inefficient wood fireplace to keep from freezing. What if we had no fireplace? We are two retired seniors - what if we did not have the fireplace, and our social security benefits did not enable us to rent a hotel room for the month without heat?

I believe it's incumbent upon vendors to keep critical parts for heating and ventilation systems in stock so that they can immediately repair broken systems. Seniors have been known to die due to lack of heat during winter weather. There can be no excuse for not have parts available, it's a matter of life and death!

Last but not least, I wrote to Brian Frederick, president of the company to voice my concerns (but was not asking for a refund) and have never received even the courtesy of a reply of any kind, much less an apology.

My family awoke early to prepare for day without sewer system. After several hours, had to reschedule installation because somebody at company failed to notify installer of arranged date and time. Work was completed as promised that day. I had to leave before workers finished, but gave them credit card number to pay for job. They left no literature, model number, serial number, etc. for new equipment installed. I have called four times to request information regarding model of pump and/or pump manual - without any success. I have emailed the company - no response. I am now concerned that if anything goes wrong with the pump, I have no appropriate paper trail for warranty repairs through the pump manufacturer or even the installer. In fact, based on my history with them thus far, I have no idea whether Jos. Frederick and Sons would respond to an emergency repair call. They don't seem to care much about customers, once they have been paid.

They are reliable. They do quality work but they are more expensive.

They are reliable. They do quality work but they are more expensive.

They were very pleasant during the scheduling process. The plumber showed up on time. They were very polite, explained everything, and did a thorough job. We're happy!

The cost was $120. I use them every season.

Fantastic. Everything fixed in 40 minutes. Arrived 1 hour after I called.

unknown

.

.

All went well.  2 young men showed up and they were very nice.

Went great. I received a call ahead of time that the technician was on the way and he arrived in the window provided by the company. It was pouring rain but the technician still looked at my outside units until it started lightning. He waited for it to stop and then continued to check the units. He ultimately found that a wire in the circuit board was not connected properly and once he reconnected the wire correctly the air temperature corrected to the proper cooling level. Although he probably could have told us that it was something else and charged us for the visit (this was not a maintenance visit), I was really happy that he considered it maintenance and did not charge me for the visit (he was probably there for 45 minutes). This level of service is what I expect from a reputable company and was very pleased with the experience.  

unknown

These guys were really great.  I have used many service providers over the past 7-8 years and I have to say they were probably the most professional, courteous, and knowledgeable folks I've come across. 
Rob came out to do the estimate on the water heater and was nice enough to show me the thermostat so I could try to turn it up and see if that solved our problem.  It didn't so I had them out to do the work.  The techs that showed up were clean, quiet, and very fast.  They wore shoe covers in the house and left my basement cleaner than when they arrived.
The grill line is perfectly placed and installed professionally.  I have no worries that it is safe.
I noticed after they left that the gas fireplace was not working and they came out at my convienece and turned it back on.
Great experience.  Do not hesitate to use them for your plumbing needs. 

unknown

unknown

unknown

unknown

The work was done efficiently, thoroughly, and professionally. They had the water back on, the pipes replaced in one day and only had to return to finish up some details. Their work was excellent.

unknown